Yelp and other social media and review sites have revolutionized customer feedback. Customers are empowered like never before to express sentiments good and bad about your business.
But the public nature of these sites sometimes invites customers with an ax to grind. And doubts raised over the validity of reviews on Yelp and other sites is another problem.
Now a new app comes at this issue from a totally different direction. Goodsnitch lets customers give you feedback - privately. This eliminates some of the motivation for questionable posts on review sites like Yelp.
The questions can be customized by the business owner to collect the feedback most important to you. Learn more about what customers specifically liked about the quality or experience of dealing with your company. You can reward customers for the feedback they gave you or easily get in touch if you need to do so.
Goodsnitch also lets you collect data from multiple customer responses creating data you can put to use when making improvements in your business for the future.
Here’s a basic video overview of the app in action:
Using the basic app is free but more customized features and installation are available with premium versions, reports the New York Times.
Founder Robert Pace, who is privately funding the app’s development, told the Times leaving feedback takes only about thirty seconds for customers. Pace says Goodsnitch contains a feature called Heromaker. It lets customers focus on a particular employee they feel improved their experience or gave great customer service.
The feature could allow you to create a better company culture by rewarding employees who receive positive feedback from customers. Developers also hope better adoption will allow Goodsnitch to gather more useful data across a variety of industries.
Image: Goodsnitch
