4 Expert Tips On How To Use Images To Build Your Visual Brand

We all know that old saying about pictures. They’re worth a lot. But for some reason, a lot of business websites don’t have images that illustrate the business and further the brand. It’s ridiculous! Get some nice images up there! Pictures of someone using your product, or at least screenshots of your software. Or stock photos!

When you’re working on the visual side of your branding, there are a number of things you want to keep in mind, and iStockphoto was kind enough to send us some expert tips to share with you:

Know your brand before you begin

Before attempting to design a website, businesses must first identify their core brand values. It is essential that these values are reflected in their online presence while ensuring they are meeting the demands of their target audience. As a business, everything you do or say must send the correct message to your audience.

One way to achieve results is to invest in market research where you can ask your target audience what they like to look at. Also, by viewing your competitors’ pictures and their visual language you can start to improve your own, and see what works and what doesn’t.

Sourcing the best images (and ensuring copyright compliance!)

It is understandably difficult to select an image from a collection of thousands. To make it simpler, consider these five aspects when making your selection:

  • Purpose - what is the image for?
  • Tone - how do you say it?
  • Relevance - is the image relevant to the audience?
  • Timeliness - how new is the image?
  • Uniqueness - is your image one of a kind?

Think carefully if you are visually representing your business or the people you do business with on your site. Are the models in the images representative of your company or client base? Do they look real and believable? Do they represent a good cultural mix? If your business is young and lively, are the models full of vitality or if your business offers a confidential service, do the models look approachable and reliable?

All too often, the person choosing the images is not in the target audience for the website, so images should be on brand as much as everything and everyone else that you communicate with.

However, with choosing images, comes the misconception of image copyright. Though the majority of internet users understand the rules when it comes to downloading music and video, the issue of image copyright is a cloudy matter and yet an important area for small businesses to understand and adhere to, otherwise they risk being over-charged.

A common misconception is the tendency to believe that once an image has been published online, it becomes part of the public domain. This however is not true and images remain bound by copyright. Anyone wanting to use the image further needs to have consent from either the author of the image or - when the license agreement of the social network allows it - the administrator of the website.

However by buying royalty free images from sites such as istockphoto.com, small businesses can be sure that they are not breaching copyright. More information on this can be found at stockphotorights.com. Image users may also find the PicScout ImageExchange application very useful - a free, downloadable tool which helps content users find out where they may properly license images they find on the internet.

Simplicity is the key

Simplicity in design is key to engaging customers on websites, so images need to be kept clear and simple and highlight exactly want you want to say. For example, the simplest design on the web today is also the most used: Google.com.

The imagery is often the last element that is considered - it is seen as “content” to fill a space - but choosing imagery that is impactful because it is interesting, surprising or amusing will engage the customer that little bit longer.

Once more if the website is cluttered it can reflect badly on the company so you need to prioritize messages accordingly. They key points - whether in text, image or video format - should be made prominent on the page, while at the same time you should look at creating room between elements and scattering images throughout. Despite sounding obvious, you’d be surprised how many websites are hard to navigate because the owner has tried to communicate too heavily on one page.

Updating the site regularly to show that the brand is active

In the online world, content is key. Creating quality content on a regular basis is the most effective way to attract and retain web traffic. Consistency in visual branding can be attained through using images that have similar conceptual value or have a theme in their composition, color palette, lighting technique or choice of models/location.

One of the best ways to bring more content to your site is to have a blog. Sharing your expertise can be a great way to add content and provide additional value on your website. Other ways could be simply changing some of the featured images and graphics throughout your site to make it feel fresh and revived. Doing this every few weeks can peek interest and allow returning visitors to investigate other parts of your website they may not have explored before.

-

When it comes to the marketing side of things, pictures are extremely important. If you want a blog or news outlet to write about your business, throw a good picture or illustration in with your press release. It’ll make a big difference to a lot of editors and writers, and it’ll help your business!

Let us know in the comments how you built your business’s visual brand!



New Service Helps Small Businesses Migrate to Office 365

Many of today’s small businesses were formed long before Microsoft released Office 365 to the public in 2011. Those businesses are working from a desktop version of the software, costing hundreds of dollars per workstation and requiring manual installation. In 2013, as those businesses see their versions of Word, Excel, PowerPoint, and Access becoming outdated, they are faced with a choice: Purchase Office 2013 Professional for nearly $400 or pay $149.99 for Office 365 and always have the latest version of Office.

With the ability to download Office 365 for up to five desktops, laptops, and mobile devices per user, it’s no wonder one in five Microsoft enterprise customers have already decided to make the switch. These businesses will no longer have to worry about supporting different versions of Office for employees and the dilemma about upgrading every couple of years will be gone. The biggest step is making the shift from locally-based Office to the Cloud, including moving all files and user information from local servers and computers to Microsoft’s secure servers. Businesses also have concerns about moving Outlook to the Cloud, since so much of day-to-day operations relies on Outlook functioning properly.

A Seattle-based startup has a solution. SkyKick is designed to make the migration process a smooth, effortless one for small businesses. SkyKick is working with software partners like CyberStreams and Centarus to help small businesses make the transition to Office 365.

“To help partners move millions of small businesses to the cloud we tackled a huge technology challengeâ€"how do we automate hundreds of project tasks, accounting for all the permutations of customer scenarios, and the thousands of different email systems that exist with small businesses?” SkyKick CEO Todd Schwartz says. “The SkyKick platform is designed to simplify that complexity at scale. We built a powerful engine under the hood, and an elegant interface on topâ€"kind of like search. The result is the SkyKick Application Suite which simplifies migration projects so partners can sell more Office 365, with less effort and risk, while providing a superior experience for their customers.”

SkyKick partners with technology solutions providers to ease the move to Office 365 using three powerful tools:

  • Web Planner-The web planner helps small businesses assess their current environment and prepare for the move, all with an automated tool. The built-in Office 365 licensing assignment tool gives small businesses the pricing structure layout, letting them ensure Office 365 will meet their budget before making the move.
  • Migration Sync-SkyKick’s Migration Sync moves data over first to ensure nothing is lost. The migration tool is designed to eliminate downtime completely by moving all user and contact information and DNS settings over.
  • Outlook Assistant-Since the Outlook transition is a priority for many businesses, SkyKick has provided an app that reduces issues after migration, putting all Client-side data on the Cloud for a seamless transition.

For small technology service providers, partnering with SkyKick is a great way to help your small business clients migrate to Office 365. SkyKick doesn’t charge you until your client’s migration is complete and your clients never see the price SkyKick charges you for the service. For small businesses interested in easing the transition to Office 365, several businesses are offering the service. Visit SkyKick.com to find a partner near you.



Our Latest Curated List of Events, Awards and Contests

Every week we bring you a carefully-vetted list of events, contests and awards for small businesses, solo entrepreneurs and growing companies. To see a full list or to submit your own event, contest or award listing, visit the Small Business Events Calendar.

Featured Events, Contests and Awards

7 Steps to Facebook Success - How to Make Money on the World’s #1 Social Network
June 04, 2013, Online

If you’ve been feeling frustrated and overwhelmed by the constant changes and tweaks on Facebook, and you’ve been struggling to measure a real monetary result from your Facebook marketing efforts - you’re not alone! On this free mega online event, Facebook marketing expert Mari Smith will share her own 7-Step Facebook Marketing Success Plan that’s packed with money-making tips for YOU to turn the world’s most popular social network into the TOP source of quality leads and paying customers for your business! It’s free â€" register today and save your seat!

Making Money Online: Ecommerce Done Right with John LawsonMaking Money Online: Ecommerce Done Right with John Lawson
June 25, 2013, New York, NY

Looking to create independence from this shifting job economy?
Want a stream of income that works for you around the clock?
Have a great idea of what to sell online but don’t know how to get started?
Dreaming of growing your online store from a hobby to a full fledged, profitable business?
Join John Lawson, award winning Social Commerce Strategist, American Express featured businessman, author, and founder of 3rd Power Outlet - an online clothing retail outlet that has exceeded $25 million in sales.
John will be sharing his practical, down-to-earth methods for building your own ecommerce business from the ground up in this two part workshop, packed with resources, tips, and how-to instruction.
Discount Code
SBTRENDS ( $25 off)

WBENC National Conference & Business FairWBENC National Conference & Business Fair
June 26, 2013, Minneapolis, MN

The Women’s Business Enterprise National Council (WBENC) will convene 3,500 decision makers from the nation’s leading corporations, government entities and women’s business enterprises (WBEs) to generate business together and stimulate economic growth at the 2013 WBENC National Conference & Business Fair in Minneapolis, MN, June 25-27, 2013.

Big Awards for BusinessBig Awards for Business
August 14, 2013, Online

The Big Awards started with a mission of recognizing real talent and performance. Real business people, those with experience and knowledge, judge the Big Awards. Request an entry kit today and submit your nomination by August 14, 2013.
Discount Code
SBT50 ($50.00 off)

More Events

More Awards and Contests

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends and SmallBizTechnology.




The Internship: A Lighthearted Movie About Google and The Changing Business World

the internship

”The Internship‘ is a new movie that follows two laid-off salesmen as they attempt to start over in their careers through an unpaid internship at Google. It arrives in U.S. movie theaters in June. It comes across as a feel-good movie with special relevance for anyone interested in the inside workings of Google.

What ‘The Internship’ is About

The movie stars Owen Wilson and Vince Vaughn (pictured above) as Billy and Nick.  The two find themselves out of work thanks to an increasingly digital world and an employer that couldn’t keep up.

In need of jobs and to prove their relevance in this digital world, they somehow talk their way into getting highly competitive internships at Google.  They are seasoned people … er, middle aged.  All the other Google interns are young, tech-savvy ivy-leaguers and geniuses.

Through the course of their internship, the two are responsible for tasks such as managing the Gmail help line. However, they don’t have the tech know-how of their younger counterparts, and need to ask for their help.

The movie pokes fun at Google, with comic references to its famous laid-back work environment and experimental technology like self-driving cars.

But it also pokes fun at the difference between two generations â€" one with formal education and weaned on  Web technology, and the other with more life experience but not necessarily an abundance of tech know-how.  Obviously, as a comedy you can expect it to overplay the differences between generations.

“The Internship” is mainly intended for some quick laughs and a feel-good storyline.

It does, though, contain some themes that are relevant in today’s business world. The importance of technology is a big one. The merging of different age groups and skill sets into a workplace environment is another. It also highlights how some business professionals have had to reinvent themselves out of necessity.

the internship

Made In Cooperation With Google

Of course, the cynical will look at this movie and say, “Hey, it’s just one giant product placement for Google!”

That was the take of Stuart Heritage, whose piece in The Guardian was titled “The Internship: a dire warning about megacorps? Nope, it’s an ad for Google.”

And in fact, Google was deeply involved in making the movie.  In an interview in AllThingsD, the director, Shawn Levy, says, ”Literally, every single computer screen and every single white board in the movie was either done by a Googler or sent to us by Google or personally verified and approved by a Googler, because I wanted the movie to be accurate in the small details, as well. Every time you see a shot, even in the distant background where there’s a dry-erase white board, what you see on that white board is something that you see in the Googleplex, and I wanted all of that to be accurate.”

Google co-founder Sergey Brin makes not one, but two, cameo appearances in the film.

Ironically, in real life, there’s not much age difference between Brin and the two co-stars who are played as so “old.”  Brin himself  will turn 40 this year â€" hardly a youngster. Vaughn is just 3 years older than Brin. Wilson is only 5 years older.

Yes, Google is as much a character in the film as any of the humans. Take it as lighthearted fun that may have particular relevance to those who use Google products daily.  And it has a few minor business lessons buried within.

The Internship movie hits theaters in the United States on June 7, 2013.  Here’s the trailer:

Image credits: stills from movie trailer




Get Your Business Game On with “The Gamification Revolution”

business gameCircuses were meant to draw the audience’s eye to various clowns, acrobats, trapeze performers and artists meant to bedazzle and delight.  With more people spending time online, companies can feel as if they have to run Barnum and Bailey rather than a company.

One entertainment concept that has spread through the last few years is gamification - connecting to customers through implementing design concepts from games and loyalty programs based on behavioral economics.  The concept is the study of a new book The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush The Competition.

The authors, Gamification.co CEO, Gabe Zicherman, and Joselin Linder, wrote the book believing that long term customer value awaits those business that make engagement rewarding for the customer.  I discovered the book via NetGallery.  Although not meant to explain check ins and game app code planning, the book is an opening round in understanding how to engage a company and customers with gamification techniques that have arisen with the age of mobile computing and app development

The process of implementing these games and strategies into business is called gamification, and with it you can build experiences that will provide built in meaning and trigger the motivation of employees and customers.

The cost for not developing interest can be severe. Zicherman and Linder outline an example from Fox Meyer, once the fourth largest drug distributor in the United States:

“Without employee and customer engagement, the best laid strategies and tactics are doomed to fail…. [Fox Meyer] began a project with the software management firm SAP and the business management firm Andersen Consulting (now Accenture) for the purpose of transitioning to a new enterprise resource plan (ERP), which would serve as the back-end system for the automation of its warehouses. Despite an aggressive 18 month rollout program, the company did one major thing wrong. It forgot to engage its employee base…. By 1998 the $5 billion company went bankrupt.”

The value derived can be significant as well.  Companies are using gamification to change their businesses and to drive behavioral economics. In fact, the best businesses figured this out even before the dawn of jQuery.  A mention of McDonald’s success with its Monopoly reveals the author’s penchant for context from history:

“According to the company, the game itself was responsible for 5.5 percent same hyphen store revenue lift in a single month for the 4th quarter of 2011. This equates to approximately 350 million dollars in incremental revenue over 60 days of the promotion.”

Jump to today’s gaming environment, where even console games are being challenged (my Atari 2600 is weeping as I write this!);

”What’s more, mobile games, especially social and casual games (like Angry Birds, cut the rope, and Tiny Wings), are rapidly taking over where consoles and MMOG once were king. A recent study from MocoSpace found that while 80 percent of social gamers play while commuting or waiting to begin appointments, 96 percent admit that they are playing these games at home from their couch, bed, or front porch…. These hundreds of millions of players and their numbers are growing all the time dash are changing the way we think about games and the gamers, and they are demanding a more games like experience from the rest of their world.”

The World According to App

Game terms such as game mechanics, points, badges and leaderboards are introduced.  But do not look for code or discussion about best programming development.  Instead the book focuses on ideas best meant for brainstorming.  You’ll learn why rewards are popular - they lead to status, access, and power.

The main process that makes games possible are laid out in six motivations - desire incentive, challenge,  achievement/reward, feedback, mastery.  To make these motivations real, goals are established in the game, but most games are now designed such that winning is not the main objective.

Readers who own small businesses can benefit by paying attention to the behavior shifts mentioned in The Gamification Revolution. The author delves into the behavior economics and gets to the heart as to what is on the customers’ mind.  Cultural attitude towards automobile is highlighted here. In previous generations, teenagers dreamt of getting a driver’s license and the perceived freedom that would come with driving where they want. Recent research has discovered that today’s young adults are ambivalent about driving. The fact that automobiles include more technology as a selling point is an affirmation of the shift.

Topics like this are supported with the author’s questions meant to help the reader think about how behaviors are shifting.

Your Move

The text can feel like a word version of the game RISK.  Zicherman and Linder provide interesting historical facts that give context to how gaming has really been a part of how things get done.  Did you know refrigeration came from Napoleon’s demand for better food supplies for his military campaigns?

“In 1795 he offered 12,000 francs to the invention that could solve the food presentation problem.”

The historical factoids help drive home the point that much of gamification is not brand new - it’s been around for generations in different ways.

The Gamification Revolution includes an app that supports the text in the book. It includes video collaboration tools with friends to see your ideas and a social media link for companies profiles in the book.

All in all you’ll learn that the best way to beat the competition is to let your employees and customers experience as fun as possible.  The Gamification Revolution will show the way to what fun works - while still having fun all the while.




Get Your Business Game On with “The Gamification Revolution”

business gameCircuses were meant to draw the audience’s eye to various clowns, acrobats, trapeze performers and artists meant to bedazzle and delight.  With more people spending time online, companies can feel as if they have to run Barnum and Bailey rather than a company.

One entertainment concept that has spread through the last few years is gamification - connecting to customers through implementing design concepts from games and loyalty programs based on behavioral economics.  The concept is the study of a new book The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush The Competition.

The authors, Gamification.co CEO, Gabe Zicherman, and Joselin Linder, wrote the book believing that long term customer value awaits those business that make engagement rewarding for the customer.  I discovered the book via NetGallery.  Although not meant to explain check ins and game app code planning, the book is an opening round in understanding how to engage a company and customers with gamification techniques that have arisen with the age of mobile computing and app development

The process of implementing these games and strategies into business is called gamification, and with it you can build experiences that will provide built in meaning and trigger the motivation of employees and customers.

The cost for not developing interest can be severe. Zicherman and Linder outline an example from Fox Meyer, once the fourth largest drug distributor in the United States:

“Without employee and customer engagement, the best laid strategies and tactics are doomed to fail…. [Fox Meyer] began a project with the software management firm SAP and the business management firm Andersen Consulting (now Accenture) for the purpose of transitioning to a new enterprise resource plan (ERP), which would serve as the back-end system for the automation of its warehouses. Despite an aggressive 18 month rollout program, the company did one major thing wrong. It forgot to engage its employee base…. By 1998 the $5 billion company went bankrupt.”

The value derived can be significant as well.  Companies are using gamification to change their businesses and to drive behavioral economics. In fact, the best businesses figured this out even before the dawn of jQuery.  A mention of McDonald’s success with its Monopoly reveals the author’s penchant for context from history:

“According to the company, the game itself was responsible for 5.5 percent same hyphen store revenue lift in a single month for the 4th quarter of 2011. This equates to approximately 350 million dollars in incremental revenue over 60 days of the promotion.”

Jump to today’s gaming environment, where even console games are being challenged (my Atari 2600 is weeping as I write this!);

”What’s more, mobile games, especially social and casual games (like Angry Birds, cut the rope, and Tiny Wings), are rapidly taking over where consoles and MMOG once were king. A recent study from MocoSpace found that while 80 percent of social gamers play while commuting or waiting to begin appointments, 96 percent admit that they are playing these games at home from their couch, bed, or front porch…. These hundreds of millions of players and their numbers are growing all the time dash are changing the way we think about games and the gamers, and they are demanding a more games like experience from the rest of their world.”

The World According to App

Game terms such as game mechanics, points, badges and leaderboards are introduced.  But do not look for code or discussion about best programming development.  Instead the book focuses on ideas best meant for brainstorming.  You’ll learn why rewards are popular - they lead to status, access, and power.

The main process that makes games possible are laid out in six motivations - desire incentive, challenge,  achievement/reward, feedback, mastery.  To make these motivations real, goals are established in the game, but most games are now designed such that winning is not the main objective.

Readers who own small businesses can benefit by paying attention to the behavior shifts mentioned in The Gamification Revolution. The author delves into the behavior economics and gets to the heart as to what is on the customers’ mind.  Cultural attitude towards automobile is highlighted here. In previous generations, teenagers dreamt of getting a driver’s license and the perceived freedom that would come with driving where they want. Recent research has discovered that today’s young adults are ambivalent about driving. The fact that automobiles include more technology as a selling point is an affirmation of the shift.

Topics like this are supported with the author’s questions meant to help the reader think about how behaviors are shifting.

Your Move

The text can feel like a word version of the game RISK.  Zicherman and Linder provide interesting historical facts that give context to how gaming has really been a part of how things get done.  Did you know refrigeration came from Napoleon’s demand for better food supplies for his military campaigns?

“In 1795 he offered 12,000 francs to the invention that could solve the food presentation problem.”

The historical factoids help drive home the point that much of gamification is not brand new - it’s been around for generations in different ways.

The Gamification Revolution includes an app that supports the text in the book. It includes video collaboration tools with friends to see your ideas and a social media link for companies profiles in the book.

All in all you’ll learn that the best way to beat the competition is to let your employees and customers experience as fun as possible.  The Gamification Revolution will show the way to what fun works - while still having fun all the while.




Small Businesses Dodged a Bullet on E-Verify – For Now

E-Verify immigration status of workers

If you haven't heard of the E-Verify system yet, chances are you will in the future.  E-Verify is an online system used by employers to verify that a worker is eligible to work in the United States.

Very recently there is a push to make E-Verify a mandatory requirement for ALL employers. That requirement was included in the Senate immigration bill wending its way through Congress currently.

At the last minute, a judiciary panel said no to a proposal that would have required use of the system within 18 months after the bill became law.  And small businesses and small business advocates who see E-Verify as a regulatory burden, breathed a sigh of relief.

But it may only be the calm before the storm.

The existing bill, unless changed, would still require most employers to use the system within four years.

The trend at the state level seems to be moving toward requiring employers to use the E-Verify system to verify workers' eligibility.  Most of the state laws were passed in the last few years.

In all likelihood we will see more states make E-Verify mandatory - although the Senate bill may preempt the state laws in favor of Federal law, if it is passed.   And, of course, we'll have to see whether the current Senate bill passes with the existing E-Verify requirement still in place.

Good Intentions, But Costly

E-Verify is used by a relatively small but growing number of businesses in the United States.  Over 400,000 employers use it currently, with more than 5,000 new employers added each month.

Many of those using it today are government contractors or public employers.  Or they are located in the nine states (Arizona, Utah, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana and Tennessee) that make E-Verify mandatory for most or all employers.

On the surface, E-Verify seems like a good idea. It's free to use and it is designed to help employers comply with immigration law.

While the system is free, it adds a layer of bureaucracy that hits small businesses hard.  Ann Cun, writing on the LawLogix blog, quotes DeAnne Hilgers of Lindquist & Vennum LLP, on the general impact of E-Verify on small businesses this way, “The costs to employers are significant, especially to smaller employers who do not have HR staff. Often, that HR person is the company owner who is up to his or her elbows with their employees working to make the company successful. When the employer loses an employee, they are losing twice the direct productivity â€" the lost worker's and their own.”

NASE (the National Association for the Self Employed) did a survey of its members earlier this year.  A majority agreed that some kind of system to verify a worker's status to work in this country is needed. But as one small business owner puts it, the current E-Verify is not that system.

According to Stephen McNeilly, owner of ServiceProz, Inc., and a member of the NASE Member Council, “We want to comply with any new immigration requirements as long as they are not burdensome and impact our businesses and bottom-lines. The E-Verify system we currently already use takes too long to verify employment. We need a system that is efficient, easy to use and isn't complex.”

Nearly 80% of small businesses want a system that will allow them to spend under 30 minutes verifying an employee's immigration status, per the NASE survey.  Yet according to one source, a business may need to spend more than 30 hours on educational materials in order to enroll in and comply with E-Verify.

Back in 2011, analyst Philip E. Wolgin of the Center for American Progress estimated the program would cost small businesses between $1,254 to $24,422 just to implement in the first year. After that it would cost about $435 per year.

Not Reliable Enough

If the time burden and cost weren't enough, some say E-Verify is not even reliable. For example, back in 2011 Wolgin's report suggested E-Verify had only about a 46 percent success rate identifying undocumented workers.

Meanwhile, last week Kathy Lotspeich, Deputy Chief of the Verification Division for U.S. Citizenship and Immigration Services told the Senate judiciary panel there are other problems too.

Of the 21 million employee queries E-Verify processed last year, about 1.3 percent returned a “Tentative Non-Confirmation response,” said Lotspeich. This means E-Verify was unable to verify information provided by an employee. Of those, about 800 were due to system errors, she added.  The success rate is getting better, however.

Still, for small businesses, this can mean days or weeks of lost productivity from flagged existing workers or delay in hiring new employees until problems with the data can be worked out.

Gone From Current Immigration Bill, But…

On Tuesday, May 21, the S.744 immigration bill passed in the Senate Judiciary Committee and headed to the floor of the U.S. Senate.  Its current version doesn't make E-Verify mandatory immediately â€" that was nixed last week in committee. But it still contains language making the use of E-Verify mandatory within the next four years.

“I am not going to support a bill that is overly burdensome to small business,” said U.S. Senator Mary Landrieu (D-La.), chair of the Senate Committee on Small Business & Entrepreneurship during Thursday's discussion.

“The people who employ 2, 3, 4 … people, that's who is going to get caught up in this mess,” said U.S. Sen. James E. Risch (R-Idaho) another member of the committee.

While E-Verify may be delayed, we've probably not heard the last of it â€" either on the individual state levels or at the Federal level.

What do you think? Would mandatory E-Verify compliance create hardships for your business?

Statue of Liberty, Shutterstock

Corrected:This article has been edited to show that while a proposal to accelerate required use of the E-Verify system within 18 months of the signing of Senate immigration bill (S. 744) was struck out, the bill still contains a requirement for most employers to use the system within four years.




Are Your B2B Proposals Working For You?

business proposals

There are people who will tell you that you should never, ever write business proposals. Proposals take a lot of time, the argument goes. There's a lot of work involved. The very act of putting together strong business proposals draws heavily on your expertise and insight. You're making an investment when you create a proposal â€" and if the client doesn't close the deal with you, it's an investment that returns nothing.

There are people who agree with the never write a proposal position, who are simultaneously very aware that in order for their business to function on a daily basis, they need to write proposals. That's the way the world works, and so they go through the motions, lining up the necessary fact sheets and price points in the routine fashion and sending them off in the hopes they get the sale.

And then there are people who see business to business proposals for what they really are â€" a powerful marketing tool that can be used to gain a significant advantage over the competition.

Which group do you belong to?

The Underappreciated Sales Tool

While preparing this article, I reviewed the last 200 business proposals my company generated. Not every one of these proposals was ultimately successful, of course, but they all had one trait in common: They got our team in the door for further meetings, deeper into the sales process with the prospective client.

We wondered what it was about these business proposals that made customers open the door enough to say, “We're willing to explore working with you.” Below are the key ingredients that appeared in every proposal.

Overview of Potential Project

Each proposal begins with an outline of the goals and intended outcomes of the project are. This step is absolutely essential. You're convincing the client that your company is focused on solving their problems.

To be convincing, you need to speak the same language that your client speaks. Every industry and profession has its own language, composed of jargon, acronyms and shorthand terms. The more fluent you are in your potential client's language, the easier it becomes for that client to feel like you understand them.

Quick Review & Initial Recommendations

In the next section of the proposal, you have an opportunity to demonstrate your insight and judgment. Remember to think like your customer. No matter what industry you're in, you want to do business with partners who are perceptive and smart.

Use this section to provide your assessment of your customer's situation, including any items that may be of concern. This is also the point to provide a few surface level recommendations for your customer to consider. You don't have to provide the solutions to your customer's problems in the proposal, but you do have to provide your customers with the confidence that you're capable of solving the problem.

A business proposal is an invitation to start a new relationship. In this section, you're demonstrating to your prospect what value they may find in the relationship with you. By giving feedback you're demonstrating to your potential client your style of communication and your level of intellectual investment in their business.

Assumptions and Process

After proving to your customers the value to be found in beginning a relationship with you, the next step is to explain what the experience of working together will be like.

Not everyone has the same background and not everyone has worked on the same projects in the same way. I find it a helpful to share a list of assumptions about how we like to work and what we expect of our client. This step can often help clients determine very rapidly if they'll be happy working with you.

Marketing to your customer's means educating and informing your audience. Depending on your industry, a customer may not realize what's involved in a potential job. Giving your potential client a way to understand what you do and the process you follow illustrates how you value your time and their time.

Clear Pricing Breakdown

Money matters. You have a budget that guides your business decision making process. So do your customers. We've found that the clear, easy to understand pricing information is highly valued by potential clients.

Don't be afraid to be detailed. Break down the costs in a clear way with supporting details for each line item. Customers want to know what they're paying for. Having support for every number in your proposal demonstrates an awareness of your client's business needs.

Pride in Your Work & Team

Go ahead and toot your own horn a bit. This is a sales pitch, after all. Let your potential client know why you're the best choice for them. Be specific, and relate your experience to your potential client's needs.

Add case studies or images of successful projects. List your team members and their involvement. Tie everything together for your potential client to see you value your team as much as you value their business.

Make it Pretty

Never, ever forget that business proposals are a sales tool. Presentation really does matter. A well-designed proposal is a demonstration to your customer that you value them highly â€" that you want to get their attention, their respect and yes, ultimately, their business.

Taking the time to make sure your proposals are well organized. Ensure that everything is easy to read and understand. Use color, font, images and layout to make the process of reading the proposal as engaging and enjoyable as possible. Whether you service business is accounting or design people want to feel they matter and good design is a great way to provide that feeling.

It's Time To Stop

Stop looking at your business proposals as a waste of time or a necessary evil. Start looking at your business proposals as powerful marketing tools you can use to start profitable, long-lasting relationships.

It's an investment that will reap rich rewards.

Waiting with Proposal Photo via Shutterstock




HP Tablet Costs Less Than iPad And Includes A Keyboard

new hp android tablet slatebook x2

[Slatebook X2]

Hewlett-Packard is introducing a new HP Android tablet hybrid, the SlateBook x2, that's aiming to rival the popular iPad.

HP is pricing its entry into the hybrid tablet market at $20 less than the cost of iPad. But the SlateBook x2 also comes standard with a keyboard. The HP Android tablet features a 10.2-inch screen. There is one USB port, an HDMI port, and an SD card slot, according to an early review from LaptopMag.com.

Striking While the Iron is Hot?

The introduction of the SlateBook x2 comes during recent good times at HP. After suffering internal struggles and slower sales, HP's second-quarter sales were much higher than expected. That announcement on Wednesday sent stock prices 13 percent higher in after-hours trading, according to The New York Times.

Sales of the company's notebooks were still slow, according to its earnings reports. The SlateBook x2 could be a way to make a big splash in the mobile device market and possibly snag potential iPad customers by offering its versatile device at an economical price. SlateBook x2 is retailing for $479, a price that should entice budget-conscious customers to at least consider it.

Keeping Up With the Joneses … Almost

HP has realized what others have in the tablet market: the need for versatility. Competitors are also introducing tablet and desktop/laptop combos.

The keyboard has become an essential peripheral for tablet owners. As convenient as it is to have a touchscreen, jobs that require extensive data entry, for example, are just not a fit for a touchscreen alone. The keyboard essentially turns a tablet into a laptop. This should make the SlateBook x2 more versatile as a viable business machine. LaptopMag.com reports that they got 14 hours of juice from the batteries in the tablet and keyboard (each has one), meaning you can get more business done without worrying about a recharge.

One drawback: the 2MP camera mounted on the back of the tablet is not exactly the best means to capture digital media, like shooting photos of your products or even sharing quick snapshots on social media. The review noted photos were grainy in good lighting. The SlateBook X2 is expected to be available by July.

Corrected: a previous version of this article erroneously referred to the iPad2 instead of the most current iPad model.




5 Technological Breakthroughs Your Website Redesign Must Have

website redesign

Advancement in design and programming technology makes for a perfect storm: Now is the best time to redo your website.

Technology breakthroughs are constant, but design breakthroughs â€" what's that all about? Comedian Louis CK does a bit about how your stomach takes 20 minutes to tell your head that it's full. He says you can stub your toe and your head knows right away how much it hurts, but why does it take 20 minutes for your stomach to communicate?

Well, embracing and using new technology to its fullest is a bit like communicating with your stomach: It takes time.

It's been 23 years since Tim Berners-Lee launched the first website and we finally have the tools for designing a website that really focuses on the user. Yet it's not only about the user, it's also about the owner of the website and what the owner has to offer the user. It's about a relationship between user and content holder.

And like any relationship, it's hard work.

Connect Your Content to Your Audience

Make your content relevant to your target audience. The whole world may be able to get to your website, but the whole world is not your audience.

Identify who your key audience is and provide content that best serves your audience while addressing the issues, offers and themes that you want to express. Most users come to your website for three primary reasons:

  • Research
  • Evaluation
  • Purchasing

Does your content and website design address the three main reasons people visit websites?

You Are Here

When you stand in front of a map and read, “You Are Here,” have you ever wondered, as Steve Martin once asked, “How did it know I'd be here?”

When performing a website redesign, you need to know where the users are and you have to make it easy for them to get anywhere fast. Before you select the images and determine what design looks better, you need to analyze these 3 areas of your website:

  • The content flow
  • The organization
  • The navigation

Here's where design and tech meet in a perfect storm. Never before has it been easier to learn how users use your website, and to have the ability to design a website that meets your target audience.

1. Analytics

Who is visiting your website? How long do they stay? And once they arrive, where do they go?

The amount of information available through free services like Google Analytics is astounding. Web developer and online marketing expert, Kurt Edelbrock, says Google Analytics will help you, “understand your audience and your website in ways that your competitors on the Web often won't.”

You can now track users, see what pages are popular and use this information to guide your website redesign.

2. Responsive Design

Responsive web design offers you the best quality browsing experience with easy reading and navigation minimizing the need for resizing, panning and scrolling. A website design with responsive architecture displays itself effectively on desktop browsers, tablets and mobile devices.

“Given the rapid adoption of tablets and smartphones - and the fact that users currently seem to prefer reading their news on the mobile Web rather than in apps - I think it's inevitable that 2013 will be the year that responsive design takes off,” says Peter Cashmore, CEO of Mashable.

3. Content Management Systems (CMS)

CMS offers you a way to organize your content and post new and updated content. With WordPress and other open source CMS platforms, you can have sophisticated tools at your fingertips that are essential and affordable.

When you manage your content better, you can repurpose it on multiple platforms.

4. Mobile

Did you know that 85% of mobile users expect the mobile version of your website to be as good or better than the desktop view? “A mobile device is the Internet for many people,” says Susannah Fox from the Pew Research Center.

You can't ignore the fastest growing audience online. Karen McGrane makes a great argument in Content Strategy for Mobile, “mobile can be a catalyst to make your entire publishing process more efficient and more effective.” We should use mobile as the filter for rethinking all of our content. Mobile websites must be simpler, easier to click, better written and designed to work for the person on-the-go in a much smaller space.

How about applying that to your desktop design as well?

5. Social Media

People have a better understanding about what works on blogs, Facebook and Twitter. It's not just about posting and reposting, but using content that effectively promotes your company, products or services. You can combine your business Facebook page with plugins that share content or simply add quick links and “Like” buttons to attract audiences back and forth between your website and your Facebook page.

For your audience to think of you as professional, your communication strategy must embrace multiple platforms and display messaging and visual marketing in a consistent manner. Today is a great time to rethink and repurpose your website so that it is on target with your business goals, meets your audience needs and utilizes the best that technology has to offer.

Breakthrough Photo via Shutterstock




Working After Retirement: Should Grandpa Buy A Franchise?

working after retirement

It's a fair question.  It's one that he's asking himself. So let's find out why.

It's a Different World

Grandpa (and/or grandma) may not be having the retirement experience that they thought they'd be having, especially if grandpa was the victim of a corporate downsizing a couple of years before he was supposed to retire.

When grandpa started working, corporate ladder-climbing was the norm. He was led to believe that if he worked hard and made all the right moves, he' be able to work his way up the ladder. In a perfect world, Grandpa would end up in a much better (and higher) position at the company where he was employed by the time it came time to retire.

And, not only did gramps expect to be making a salary that was in line with his experience and longevity at the company come retirement age, he was also counting on having a nice, fat, company pension to live on. You know what happened to pension plans, right?

Another thing that's different is job longevity; it doesn't seem to be as important as it used to be. Today's HR departments almost expect to see short-term job histories among applicants. What used to be perceived as job-hopping is now looked upon as fast-tracking if done right. And, since grandpa wasn't a job-hopper, (he was a loyal employee with longevity) his resume is looked at in a not-too-positive light.

Then there's his age. How many employers are enthusiastically hiring 60+ year-old men? (I know; it's illegal to turn away job applicants because of their age.)

Working After Retirement: Retirement Reality

In 2005, CEO and Founder of Small Business Trends, Anita Campbell, wrote about the changing face of retirement:

“In the U.S., it used to be that someone reached the magic retirement age of 65 and stopped working. Period. Now many more people ‘retire' earlier, but their retirements are not traditional in the sense of not working. Retirees take jobs from time to time, and they even start and continue their own businesses during their ‘retirements.' Their state of employment is based not on some grand career plan set in motion 30 years earlier, but rather on their needs and desires this year or this month. If they need the money or if they simply want more challenge and social interaction, they may take a job or start a business. “

In 2013, I'm pretty confident that a lot of the non-traditional retirements we're seeing have less to do with a want and more to do with a need. In other words, these people need to make money â€" even though they don't necessarily want to continue working.

They're Starting Businesses

The Kauffman Foundation, in its 2009 report titled, The Coming Entrepreneurship Boom, stated that the highest rate of entrepreneurial activity belonged to the 55-64 age group. The report goes on to state that the average age of technology company founders in the United States is a surprisingly high 39 with twice as many over age 50 as under age 25.

But, they're not all starting technology companies. Some of them are buying franchises.

The Franchise Way

Buying into a proven business concept (which is what franchising offers) could be the way to go for those that have found themselves out of a job and close to retirement age.  And, while franchise ownership has its risks, it has numerous advantages, too:

  1. Proven concept
  2. Proprietary business systems
  3. Extensive training
  4. Grand opening assistance
  5. Powerful technology
  6. Buying power
  7. Branding

And, let's not forget speed. People that are nearing retirement age (who want to go into business for themselves) need to be able to open up their new businesses quickly. In most cases, new franchise owners can be up and running quickly.

The ROI (Return on Investment) Time Frame

I regularly provide personal guidance to prospective franchise owners who are 55+. While I'm quick to point out some of the advantages of franchising, I'm also very comfortable providing information on the possible downsides of franchise ownership â€" especially for those that need to get some income going fairly quickly.

I've been saying for years that “franchise ownership isn't for everybody.” One of the reasons that becoming the owner of a franchise business isn't always the right thing for people has to do with the money.  In this case, I'm not referring to the up-front investment. Instead, I'm referring to the return on investment (ROI).

If grandpa invests in a start-up franchise, one that will be a brand-new location for the franchisor, it's going to take a while to get to break-even. Probably a year. Maybe even more depending on the type of franchise it is. If grandpa needs to collect a decent paycheck early on, he's going to rapidly become frustrated if he chooses to buy a franchise â€" it's probably not going to happen.

It's not that franchising is bad and that it “takes too long to make money.” It's just math. All startups (franchise or non-franchise) need to have revenue. At first, that revenue needs to pay for things like marketing, inventory, payroll, etc. Eventually, there will be enough revenue coming in to pay for business expenses. That's when a little bit of profit starts to creep in. It just takes a while.

For people who aren't quite ready or that can't realistically retire when they planned to, buying a franchise is one option that may warrant their investigation as long as they're realistic when it comes to earning a paycheck from their new business right out of the gate.

Did you buy a franchise at a late-age? Are you thinking of doing so?

What do you think â€" should grandpa buy a franchise?

Senior Citizen Photo via Shutterstock




An Innovative Way Out Of This Mess

corporate cartoon

“Necessity is the mother of invention,” right? I think, however, a good case could also be made for panic being the father in that equation.

Being a cartoonist means having deadlines be they from a client or self-imposed. Early on, they really stressed me out. But these days, I'm pretty comfortable with them because I recognize them for what they offer us creative folk â€" a good kick in the pants.

In fact, just last week I was completely out of ideas and had just two days until I had a new batch of cartoons due.

Funny how all of a sudden â€" the ideas started flowing.




Using Customer Experience to Drive Future Improvements

Enjoy this panel discussion on the topic of customer experience from the Social Biz Atlanta Conference. The participants are Ashish Bisaria, Senior Vice President of Customer Experience at Manheim, along with Rob Houser, Senior Director of Product Management for Sage Software.  As well as Esteban Kolsky, Founder and Principal of ThinkJar and host, Ginger Conlon, Editor-in-Chief at Direct Marketing News.

* * * * *

customer experienceHost Ginger Conlon: Can you talk a little bit about what customer experience means in your company? Esteban can you give the broader definition, if there is one, of customer experience? Ashish, you want to start us off?

Ashish Bisaria: Manheim is the world's largest used car auction house. So we take all of the used cars and bring the buyers and sellers together in a B2B.

Customer experience for our company is about driving full behaviors from our customers. The behaviors are buy, used, site and direct. At the end of the day, those are the four things that drive all customer experience decisions for us.

Rob Houser: Customer experience has changed our business model to annual contracts. So for us, that is the “stay” part. It is especially important, because every year customers have a new chance to go. So we want to make sure that at that decision point, they are already very engaged with us and we have engaged with them throughout the year and provided value to them and demonstrated that value through our Sage Advisor projects.

Esteban Kolsky: Essentially, there are a few points in there that do matter. First of all, experience could be what the customer experiences or the employee experiences or what the partner experiences or what somebody else experiences.

It is not only what they see or what they hear. But it has to do with everything. The customer experience is what happens to the customer from the moment they first hear about the company to the moment they don't want to hear about it anymore.

Host Ginger Conlon: That is a great point. Customer service is just one part of the customer experience. Customer experience may be marketing communications you receive or the Tiffany Blue Box as you open it. All of the different ways that you interact and all of the different touch points.

Rob Houser: The experience is not the big part of where we are transitioning now, because we have had a lot of really good successes in individual areas across the company and improving customer experience. But they are not tied together, they are not consistent and they sometimes don't even seem like they are from the same company.

That is our big revolution right now. It is trying to take the Sage Advisor umbrella and use that to pull together that ending experience.

Host Ginger Conlon: Ashish, you were saying you have those four stages. How does that actually work for the customer?

Ashish Bisaria: You have to view everything from a company's viewpoint and a customer's viewpoint. If you take the filter of the company viewpoint, there is a theory of what the company wants to be, how they want to deliver the services, the brand and the experience but there is the reality.

A customer experience job is to take the theory â€" which is the design aspect, the reality, the execution aspect â€" and minimize the gap between design and execution.
If you use the same concept from a customer viewpoint, the customer has a theory of what doing business with us is. That is their expectation. But then there is the reality of when they do business with us and that is the perception.

When their expectation is lower than perception, we have done all of the right things. When their perception (which is their reality) is lower than their expectation, that is the experience gap.

We look at those four boxes on every thing we do to minimize the execution gap and to minimize perception gap.

Host Ginger Conlon: That's great. So Rob, can you talk a little bit about how Sage Advisor works and how you are using that to retain your customers?

Rob Houser: We have lots of data about how customers are using the products, how many ways they process payroll and how often they process payroll. Transactional kind of stuff that you talked about earlier. But also how long they spend on each screen, whether they use the slow way or the new faster way of doing things or if they customize the application. We can see how many times they call support, what those issues were about on support, what other services they have bought, what industries they are in.

We start to take all of that data and create a common place for our employees to go. When they are talking to that customer â€" be it is sales, support or user experience, people trying to provide productivity tips and training suggestions â€" we make sure that they start from, ‘I know what you need. We know you are a manufacturing company, we know you have four users who are sort of new to the system, here is some training that helps them be more productive.'

It is that personalized kind of experience that we are trying to strive for by leveraging the data that helps us to know who they are from the time we start interacting with them.

Esteban Kolsky: The experience is not only about what the customer gets, it is about how both entities get to win and how you get a win/win situation.

Host Ginger Conlon: There has to be a better fit for the company. You can't just do it because you want to be nice. That's great, but it is not going to be long term.

Esteban Kolsky: Instead of, ‘Oh we have to deal what the customer says,' and you just rush and try to do everything without considering what the benefit to the company is. That's where we come in â€" to get a better balance.

Ashish Bisaria: If I may add to this, one of the typical challenges for customer experience is what we should focus on. What is the customer asking us to change? Traditional customer experience surveys have a focus on scales - 1 to 10 â€" right and wrong, good or bad, etc.

Our customer experience service isn't about right and wrong, good or bad. We actually talk to them about the ten different times that the customer interacts with us, and we ask them, ‘What do you want us to focus on improving for the year 2013? If you have to pick one area that we can make better for you what would that be?'

Once we have their priority, we do a second level of deep dive into that topic and say, ‘What part of that business experience and interaction with you is broken or needs improvement?' That sets the 2013 priority.

It is a very focused way of getting the rest of the customer's voice into the boardroom and driving improvements.

This interview on customer experience is part of the One on One interview series with some of the most thought-provoking entrepreneurs, authors and experts in business today. This interview has been edited for publication. To see the full interview, view the video above.




Will We Soon See a Color Kindle E-Reader, Instead of Black and White?

Liquavista for Color Kindle?
Amazon recently announced acquiring Liquavista, a Holland-based company, from Samsung.   And speculation is rife  that the purchase may lead to a color Kindle e-reader to come.

Liquavista makes display screens and specializes in a process called electrowetting.  Reuters describes it as technology that ”makes displays clearer in all lighting conditions and can show video without using much power.”  The technique has applications not only for e-readers but for other devices like smartphones and laptops.

It's true that Amazon already has a color Kindle, but it is really a tablet computer rather than an e-reader (read our Kindle Fire review).  But this new technology would offer certain advantages over the black and white versions of the e-reader without certain disadvantages of the current color Kindle.  VentureBeat observes:

“Liquavista has built a screen technology that approaches the efficiency of traditional e-reader black-and-white e-ink screens while offering the color of LCD and other full-color screen technologies. In other words, you can have your cake and eat it, too: gorgeous full-color screen plus long-lasting battery life.  That might be just the technology that Amazon needs to kickstart conversion of its full e-reader line to a full-color and quick-response screen, as e-ink is also notoriously slow to refresh.”

NateHoffelder at Digital Reader first broke the news and suggested the color e-reader connection.  The development, if it comes to pass, could be important to both readers of e-books and e-book publishers.

When you consider that e-reader sales are down 28% in 2012 compared with 2011, it seems like the e-reader market needs some shaking up.  A color screen would give people who already own a black-and-white Kindle reader a reason to upgrade, and get them excited to buy more Kindle books.  And it could make Kindle content itself more compelling to owners of e-readers, especially for books with images in them.  Who wouldn't rather see images in color?

Amazon is focusing heavily on digital content, so investing in devices that make it more compelling  to consume that content make sense.

In an e-mail to CNET, an Amazon spokesperson stated: “We are always looking for new technologies we may be able to incorporate into our products over the long term. The Liquavista team shares our passion for invention and is creating exciting new technologies with a lot of potential. It's still early days, but we're excited about the possibilities and we look forward to working with Liquavista to develop these displays.”

Further details of the purchase have not been made public. The video below shows the technology in action.

 

Image: still from Electrowetting Display video




Small Business News You Don\'t Want to Miss

America and small business news

Top small business news stories this week looked at what to do when you get suspended on Twitter, and policy changes.  We also brought you information about new products such as the latest BlackBerry, a new tablet hybrid, and the possibility of a color book e-reader.  Also in the headlines is the life and times of a 26-year-old tech tycoon who has made it big … really big!

Read on as the Small Business Trends editorial team takes you behind the scenes with these stories and more. We don't just bring you a bunch of noise - we add context to show you how the news affects your business.

Social Media

How to come back from a Twitter suspension. Lately, members of the small business community have experienced unwarranted suspensions on Twitter. Contributors to Small Business Trends and even one of our own team member's accounts were shut down without notice. We give a behind-the-scenes look at one Twitter suspension - and how to recover from it.  First step â€" don't panic!

Google+ Still missing the boat with big brands. Google+ may be popular with users, but some brands don't seem to feel the same. A recent study finds that 40 percent of the major brands with a presence on Google+ have either never posted content on the social media site or do so infrequently. However, as we point out, that's not a good reason for small businesses to stay away. Get your Google+ page up and active, and don't wait until you have to play catch up.

Hangout with pizzazz. You've probably heard of Google Hangouts. Some of us may even use them for business. But now an app allows you to add a dash of style as well. We show you Hangout Magix, a tool that will give you new options when it comes to adding Google Hangout graphics like logos, speaker names and titles, captions and more.

Tech

New BlackBerry Q5 â€" 3 So Far This Year for BlackBerry. The new Q5 smartphone is aimed at developing markets, not at North America. But the phone is a reminder of how pervasive mobile devices have become in the world … and how  BlackBerry is reinventing itself with the BlackBerry 10 software platform.

HP targets iPad with new hybrid tablet. What's cheaper than an iPad and able to function as both a tablet and a laptop? It's called the SlateBook x2, and it's coming in July from HP. The device is priced at $475, just $20 under the current iPad's recommended manufacturer retail price. And hey, you get a keyboard, which business users love.

Could a color Kindle e-reader be on the way? Sure the Kindle Fire already displays content in color, but it's really a tablet computer rather than a book e-reader. A new color e-reader would offer advantages over its black and white counterpart without some of the disadvantages of a tablet (such as price and battery life). Rumors abound based on an acquisition Amazon made  - although so far no confirmation has come out of the book etailing giant.

Policy

Immigration: E-Verify isn't required for all businesses â€" YET. This online system lets employers check with a government database to be sure workers are legally able to work in the U.S. The trouble is that using it is costly in terms of time and productivity, especially to small businesses. In the opinion of many it needs to be simplified. It could also be mandatory in just four years, if Senate bill 744 making its way through Congress now is passed.  But if there's any good news in this, it's that a provision to accelerate mandatory adoption to just 18 months was defeated in committee. So we've got that going for us.  :)

Feds owe $3 million dollars in fees to small businesses. The U.S. owes a lot to small businesses in more ways than one. A recent investigation by the U.S. House Committee on Small Business shows the U.S. federal government owes 1,281 small businesses approximately $3 million collectively in termination fees after the government failed to meet its minimum purchase commitment of at least $25,000 each on the GSA schedule. Small business contractors, rejoice.

NFIB Celebrates 70 years. We look back at the history of the organization as it celebrates its 70th birthday.  Learn how and why the National Federation of Independent Business was founded. Learn about its 300,000 members and why we need a strong advocate like the NFIB on the side of small businesses.

Entrepreneurship

Who wants to be a millionaire? It's probably the dream of every tech entrepreneur young or old to become the next Mark Zuckerberg. This week, David Karp, founder of social blogging platform Tumblr, proved entrepreneur dreams can come true. Karp's site was bought by Yahoo for $1 billion making the 26-year old the latest tech tycoon and overnight mega-millionaire.

Stay Alive. Your business's survival may depend upon it. Literally! A study recently found that companies whose majority owner had passed away within the first 10 years of founding performed much worse as time went on - even when there was a company management team in place to carry on. So remember, having the founding entrepreneur stay alive is good for business.

Marketing & Resources

What is Gangnam Style? If you still haven't heard of Korean-based rapper Psy and his monster hit, read on. Psy became a global sensation when his music video - a self-made effort - reached 1 billion views.  And his success can teach small business owners more than you might think about marketing on a budget and standing out from the crowd.

Who's in your ExpertCircle? Here's a new Web service for small business owners who trust their peers' judgment when selecting products and vendors for their businesses. The site, launched by Doc Stoc, allows you to submit your favorite products and vendors for others to see and to endorse or critique vendors and services on the site.

Learn from your customers. Customer experience is an important thing for companies to pay attention to. Your customers are the life blood of your business, of course. In this panel discussion, three industry leaders talk about what customer experience means to their companies.

Finance

Main Streets May Soon Be Without a Bank. Rohit Arora, CEO and Co-founder of Biz2Credit pulls together some scary numbers regarding the U.S. banking industry. They're especially frightening for entrepreneurs in need of funding. Over the last three years, banks have been steadily closing branches around the country, leaving some communities without a local bank, he said.

Looking for a financing alternative? Financing for small businesses has never been so complex or has involved so many options. Pierre Debois reviews a book with a funny sounding title. But “Spank the Bank: The Guide to Alternative Business Financing” may provide some of the answers you need.



3 Good Reasons for Small Businesses to Implement Accounting Software

For those who missed this news, April'2013 was declared by President Barrack Obama as the National Financial Capability month, encouraging individuals and businesses alike to improve their understanding of all aspects of financial management that impact them.

In an extremely well timed survey Sage Software, a leading provider of software solutions for businesses, has recently concluded a survey among more than 700 small American businesses, 54% of which were users of its accounting software.  The March 2013 survey throws up some interesting comparisons between businesses that were using the Sage account software and those which were not using any accounting software.

Concern on financial management knowledge

While both users and non-users expressed confidence in being able to manage financial aspects of their business, more businesses that had not implemented any accounting software felt that they needed greater knowledge in managing accounts receivable, accounts payable as well as invoicing. On the other hand, accounting software users felt they needed more knowledge on other aspects of their business such as payroll and inventory management.

Higher time spent on accounting tasks

The starkest difference in the responses between the two groups was when they were asked to evaluate the time spent on accounting activities.  Majority of businesses that were non-users expressed the need to spend lower time managing all aspects of their accounting which included payroll, inventory management, invoicing and accounts receivables and payables. In contrast, only a small percentage of users of accounting software felt that they needed to reduce time spent managing their accounting activities. Clearly, users are able to focus on other aspects of their business, while non-users seem to be left handling core accounting issues.

Higher time spent on taxes

This is the other major category of difference between the two groups. Non-users were found to be spending much more time trying to do their taxes compared to the group which were users.  As per Connie Certusi, executive vice president and general manager at Sage Small Business Solutions, “The tax system over the past 13 years has seen an astonishing 4,400 legislative changes”.  The growing complexity of the tax system also translated to concerns on compliance, with 29% of non-users expressing concern about income tax compliance of their business versus only 17 % of Sage users.

Clearly, by implementing an accounting software businesses save productive time which, can be used to manage other aspects of business.  Computerized accounting also reduces the risk businesses face due to changing taxation rules since most of these are incorporated in the program upgrades issued by companies such as Sage ( it has just released the Sage 50 Accounting 2014 product line).

At Smallbiztechnology.com we have often reviewed topics, such as cloud based accounting apps, tax deductibles for business and  prepaid cards for managing expenses, that can help growing businesses be better equipped to manage financial aspects of their company. If you would like more information on any particular aspect of financial management of your business then do let us know and we will dig out the most relevant information.



Citrix Launch New Video Conferencing Tools With GoToWebcast

California tech company Citrix has launched its latest video conferencing tool for businesses, GoToWebcast, which allows professionals to efficiently broadcast large scale events. The webcasting tool is available on subscription and gives the user access to unlimited live audio and video presentations as well as making the content available on demand.

GoToWebcast, which can reach an audience of up to 5,000, can be accessed on a variety of devices including smartphones, tablets, and desktop devices. This is a key component of the tool, allowing for on-the-go events.

Setting up an eventis kept quite simple. The administrator simply has to set a date and the size of the audience, after that they'll need to decide on whether they are broadcasting live or simply recording a notice or meeting to be streamed on demand for their clients, colleagues or whoever it may be.

“Audiences are becoming increasingly dispersed as a result of mobile workstyles,” says Bernardo de Albergaria, the VP and GM of SaaS Products & Markets for Citrix. “It's becoming ever more important for organizations to find new and engaging ways to connect with geographically distributed audiences.”

He continued: “Video is proven to make meetings more productive and attendees more involved and attentive. The launch of GoToWebcast and addition of HDFaces to GoToWebinar and GoToTraining, alongside our award-winning GoToMeeting tool, gives users the widest range of options for connecting with a mass audience including customers, partners, employees and extended team members.”

Citrix previously released GoToMeeting with HDFaces in 2011 , a videoconferencing platform that allows for crystal clear webcam meetings with your colleagues. This was followed up by GoToWebinar and GoToTraining, where people working in the teaching or training professions also found use for the tool in further communicating with students.

The subscription-based GoToWebcast also leverages high definition video capabilities for a stunning visual for your meeting and has received many endorsements from different professionals.

Pamela Slim is an author, public speaker and business coach, who is a big advocate of Citrix's development, commenting “The very best presenters make audience members feel like they are talking directly to them. With the new video capabilities in GoToWebcast this powerful, personal connection will be amplified. I can't wait to use it for my webinars, live events and training sessions.”

 



It\'s Tumblr Time! 10 Tips For Using Tumblr To Market Your Small Business

Yesterday was a big day in Yahoo‘s quest to remain relevant. They purchased Tumblr for $1.1 billion and significantly revamped Flickr. And in buying Tumblr, Yahoo CEO Marissa Mayer promised its millions of users that they wouldn't “screw it up.”

Tumblr users are full of fear over the acquisition, but Forbes has a number of reasons why Yahoo + Tumblr will be good for users.

So, what is Tumblr and what made it worth that hefty chunk of change? Tumblr is a microblogging platform, but it's not like Twitter. You can write long posts, short posts, or just post pictures, audio or video, and if someone else likes what you've posted, they will “reblog” the post to their own blog. Their followers will see the post and if they like it, they'll also reblog it, and so on.

When a Tumblr user follows you, all of your posts appear on their Dashboard. They scroll through, look at all their followers' posts and reblog what they really like.

There are no comments by default on Tumblr posts (though some Tumblr themes offer Disqus integration). If users want to say something about a post, they can reblog it and add their own text to the end of the post. The bottom of a Tumblr post will frequently have a discussion unfolding:

So as you can see, Tumblr has built-in engagement and built-in viral potential. It's very, very easy for something to go viral as it's just two clicks for a reader to share your post with their followers. But is Tumblr worth $1.1 Billion dollars? Well, Tumblr just may be worth the money because of how active and engaged their community of users is. And then add in the fact that the users love Tumblr. It's not like Facebook, where a lot of users don't really care for the way things are run at the top and are constantly annoyed by privacy changes. Tumblr users love Tumblr.

When it comes to marketing, if you've done any marketing on Pinterest, you have a leg up. The same sorts of things that work well on Pinterest work well on Tumblr. Let's get into it:

  1. Be visual. Animated GIFs, and funny or interesting pictures are a great way to get out there. If you have a visually interesting product, a well-designed, beautiful product, or a way to integrate your product into something that makes it topical or humourous (preferably both), that's the way to go. Tumblr loves cats, Benedict Cumberbatch, Game of Thrones, Harry Potter, etc. To recap: Be beautiful, animated, or funny, or all three.
  2. Use Tags. This is key to getting found. If you're using something topical, tag it. If you're posting a well-designed product, tag it ‘design,' or ‘art.' If you're posting about your ad firm, tag it ‘advertising.' If you're posting about Benedict Cumberbatch, tag your post ‘Benedict Cumberbatch.' But remember: only the first five tags count. If your sixth tag is ‘chicken,' anyone searching for ‘chicken' will not find your post. Tags just stop working for those purposes after the fifth, so choose five tags very wisely.
  3. Reblog others. Engage with others on Tumblr by liking and responding to their posts. It's quite difficult for Tumblr blogs to gain any traction without reblogging as much as they blog.
  4. Be new and fascinating. The major business successes on Tumblr are actually news organizations or magazines like the New York Times Style Magazine and Rolling Stone. Publications that are posting pictures, news and article excerpts. In addition to the frivolous content I mentioned in the first tip, people on Tumblr also like to share the news, and interesting trivia.
  5. Focus on a niche. You don't necessarily have to, but it helps! You could blog about specific kinds of software, electronics, or tips related to your service business.
  6. Post smart. Tumblr's using skew young, so the best times to post are before 7 AM (before school/work), around noon, and before suppertime.
  7. If you want analytics, you'll have to find them elsewhere. If you want to know who is visiting your Tumblr, you'll have to install Google Analytics or something similar, because Tumblr doesn't have any analytics features or hit counters.
  8. Keep it short and sweet. A blog post like the one you're reading is rare on Tumblr. Short posts are the most rebloggable. Pictures and GIFs are even better.
  9. Connect. There is an option to automatically tweet a link to your Tumblr post upon publication. Connect your Twitter and your Facebook and anything else to your Tumblr. You want your potential customers to be able to see your content everywhere.
  10. Don't be a dashboard-to-dashboard salesperson. As I said in this article about social media marketing, you must be tactful in your foray into social media. You don't want potential customers thinking you're invading their social space with unwanted and unsolicited advertisement. Wrapping your message in a palatable wrapper is difficult, but it pays off big. Look at K-Mart's Ship My Pants campaign. The ad's been seen over 17 million times, and it's because they used humor to educate their audience on their business's newest features. It was all over Tumblr.

Are you on Tumblr? I am! Post a link to your Tumblr in the comments! And let us know what you think about Yahoo's latest acquisition!



How Appointment Scheduling Software Helped A Fitness Business Triple It\'s Revenue

Do you ever wish you had the skills of a master juggler when it came to scheduling and keeping track of appointments? Or better yet what if you had a genie to help you get the day's work organized? I simply couldn't help but draw these comparisons when I read about this next technology success story.

The business is Body by John, a progressive training company and the technology is an online appointment scheduling software called Appointment- plus.

John Edmond, Founder of Body by John, started his business as a sole fitness trainer in 2007. Not surprisingly as the client base grew he found it increasingly difficult to schedule appointments, having tried a paper appointment book and even turning to his Blackberry. John realized that he was spending several hours a day trying to manage bookings, losing valuable productive hours.

In 2010, he deployed Appointment-plus to help schedule his business appointments. As per John, using Appointment- plus scheduling software helped to grow his business in the following ways:

  • Tripled business revenue
  • Increased his client base from 60 to 160
  • Expanded business operations to a staff of nine

Rather than having a dedicated staff to manage appointments, the software allows Body by John clients go online and create their own profiles and exercise schedules.  Customers can track sessions and update contact information on their personal profiles. This ensures that text / email reminders sent from the scheduling software have a higher hit rate, thereby lowering session drop outs and improving business revenue. John also added a ‘Book Now' button to the company website, newsletters and Facebook and Twitter pages.  New customers booking through the scheduler were offered a free assessment session.

Starting out from a 740 square-foot studio, Body by John now operates out of a 2,400 square-foot facility. They were able to revamp their fitness sessions to include boot camps, spin classes, yoga, kettle bell training and group events.  Not having to keep a staff to manage appointments meant lower salary expenses, allowing John to invest the money instead in more critical aspects of the business.

Prior to choosing Appointment-Plus, John tested several other appointments scheduling software. His decision to go with Appointment-Plus was based on its unique features, such as repeat customer reminders (which are sent automatically after a specific length of time has expired between appointments), online credit card processing, the ease of navigation on the site and the customer support received.

Appointment â€"plus can be used not only to manage the external customers, but also internal teams. Use it for scheduling team tasks or meetings, with email/ text reminders being sent to all concerned. The software works in sync with email accounts, allowing customers and staff to revert on reminders received via email. If your staff is constantly on the move, the Appointment-plus software is also available as an app for android and Apple mobile devices. Some of the bigger enterprises that have used Appointment â€"plus include the likes of Nike, American Red Cross, CISCO, the U.S Army and John Hopkins University.

The Appointment â€"plus basic package starts at $39 a month and includes multiple round the clock scheduling, online booking by clients and access on mobile devices.  Most of the monthly plans on offer have a free trial period of 15 days.

For small businesses an appointment scheduler can be an effective way of reducing overheads, adding to revenue and delivering value for clients â€" just as it did for Body by John.