Five Offline Marketing Ideas to Help Get Your Business Noticed

offline marketing

So much is made of the whole online marketing thing these days that it’s hard for small business owners, like you, to find useful information that pertains to offline marketing, which is marketing performed strictly in the offline world.

The idea of offline marketing can definitely be a misnomer in this day and age, due to the fact that social media and other web-based marketing channels are always beneficial to offline business. But that doesn’t mean you have to go that route every time you’re developing a marketing plan for your latest customer-acquisition project.

You can, in fact, cross-promote your online and offline marketing.

The five following offline marketing channels can pertain to both new and established businesses. Granted, there’s nothing particularly ground-breaking, but perhaps you’ll see something that has been long forgotten and consider adding it to your bag of tricks once again.

1. Networking

There is a whole world full of people out there who are either:

  • Eager to buy your product or service, if you can only just find a way to get it right in front of them where they can see it.
  • Willing to help get your product or service in front of the people who want to buy from you.

Focus your attention on the following groups that pertain to your business:

  • TV and radio personalities (actors, musicians, reporters, etc.).
  • Marketing experts that have a better reach/more knowledge than you do.
  • Bloggers and social media celebrities (Facebook, Twitter, Pinterest, YouTube, etc.).
  • Business owners who sell related products that would mesh well with yours.

2. Flyers

Flyers have been around forever. Now that most marketers have taken their game online, you might find that there’s a significant opening in your area to hand out, post and downright shove your business’s name right in people’s faces.

While that might seem a bit dramatic, think about hiring some young, energetic marketing-minions to stick a flyer on every car windshield in a local mall parking lot. Oe on every telephone pole within a certain area or simply drop your flyer off at local businesses that could use your services.

Consider flyers in your local newspaper for an additional offline marketing option as well.

3. Business Cards

The real ones not the digital kind. This is particularly effective for your “old school” customer or business contact. There’s something that’s just so tangible about having a well made, snappy business card with your name on it.

It’s also one more avenue that could pay off indefinitely, with very little expense. You can print them off yourself quite cheaply these days (use good material) as opposed to going to a local business depot like you would have in the days of old, and paying out the nose for the service.

4. Newsletters

Newsletters can be just as effective as flyers to the right crowd of customers, or like-minded business contacts. Think outside the box here. When we choose to read something, we’re looking for something that pertains to our interests and that provides value of some sort.

Try to make the newsletter an “indirect” selling tool, where you give the reader some useful information that they don’t have to pay for.

For instance, say you’re in the pest control business. Your newsletter could be about how readers can “pest-proof” their home for the winter months, or how to keep their pets safe from diseases that are spread by vermin.

See where this is going?

If they respect you, they’ll likely buy from you. Especially when they don’t want to confront the ‘rabid’ raccoon in their attic, or the ‘scary’ snake under their daughters bed.

5. Sponsorship

Who says chivalry is dead?

We live in an era of cost-cutting, particularly in public and private school systems. You can sponsor almost any person or cause that needs money and it will help expand your marketing reach.

Look at sports teams. Let’s say baseball, children or adults. Watching a little league game at your local baseball diamond, do you notice how the player’s uniforms have the names of their sponsoring companies on the back? How about your local hockey arena? There will be local and national sponsors advertised all over, in BIG BOLD letters.

Sponsorship gives your karma an instant boost, too.

Your Mission for Today

Give some of these offline marketing avenues a try once again. See if one of them doesn’t increase your business’s reach. Just like fashion, marketing trends fade in and out - and back in again.

Whether they work is all a matter of luck, timing and a little knowledge.

Marketing Concept Photo via Shutterstock




IRS Delay Shortens Filing Time and Slows Refunds

irs delay

If you thought the impact of the recent government shutdown on U.S. businesses was over, well, think again. The Internal Revenue Service announced this week it would delay acceptance and processing of tax filings from January 21 to between January 28 and February 4.

The extra time is to allow for programming and testing of tax processing systems following the 13 day government shutdown.

Specialists in the tax preparation industry say the delay will shorten filing time by at least two weeks and delay any refunds you might be expecting.

In a recent press release issued on behalf of cloud accounting software maker Zero, the company urged small business owners not to procrastinate with a two week delay on filing.

“My gut feeling is its going to be longer than that,” said Jody L. Padar, CPA and CEO of New Vision CPA Group.

Padar says regardless of the IRS delay in accepting or processing filings, the key is for small businesses to speak with their accountants as soon as possible.

Make sure all the expenses you want to deduct are incurred before the end of the tax year, of course. Then see that you get tax information to your accountant as soon as possible, despite the filing delay.

Padar says the IRS delay in accepting and processing fillings will definitely mean more work for accountants by narrowing the window to submit returns before the April 15 deadline.

But accountants can work to assemble your return early even if the IRS isn’t prepared to receive it yet.

“I believe this is going to be a trend moving forward,” added Padar. She noted that delay in passing tax legislation in 2012 led to similar delays in the start of tax return processing last year.

And, of course, tax filing and processing delays may also lead to delays in getting your refund, Padar said. This will be the case even for early filers.

Since the whole process will likely be delayed, Padar said, don’t expect returns you might have hoped would help you cover extra expenses until at least March.

How will a late start in tax filings affect your small business?

Shutdown Photo via Shutterstock




Tech Thursday (10/24): Tech News and Updates from Flint Mobile, Constant Contact, Xero and HP

It’s Tech Thursday from Smallbiztechnology.com. Each week we take a quick look at recent small business and tech news and updates for the small business community and share them with you in a quick and simple round-up.

 

Flint Brings Swipe-Free Mobile Payments App to the Google Play Store

Leading Mobile Payment Solution Now Available For Android Users to Accept Credit Cards without Card Reader

Flint Mobile has launched its swipe-free mobile payment app on the Google Play Store. The app is compatible with a broad range of Android devices used by small businesses and is free to download. Flint enables merchants to easily accept payments by scanning the card number instead of swiping through a reader. Users also can increase repeat and referral business through the app’s integrated marketing tools.

Originally released for the iPhone in November of 2012, Flint is a mobile payment solution designed specifically for small businesses and their employees who work outside of traditional storefront and office environments. Users include photographers, therapists, consultants, fitness trainers, computer and IT professionals, caterers, crafts makers, contractors and beauty professionals, among many others. According to US Census data, at least 17 million small American businesses fall into this non-countertop category.

For more on this new release, click here.

 

Constant Contact Enhances Mobile Offerings through New Integrations

Mobile apps give small businesses new ways to grow their email lists and engage with customers

Mobile marketing is one of the hottest trends in the marketing industry, but a recent survey suggests that many small businesses are still on the sidelines. Why? A third of those not using mobile for their business say they just don’t have the time. To help small businesses close that gap, Constant Contact®, Inc. has added to its mobile email marketing capabilities, including mobile email list building, location-aware text check-ins, and more, through a series of integrations.

All of these mobile tools are available today in Constant Contact’s MarketPlace.

“More and more, we’re seeing that small businesses are wanting to ‘go mobile’ in their operations. In fact, a recent Constant Contact survey suggests that 66 percent are starting to dip their toes into the water,” said Joel Hughes, senior vice president, strategy and corporate development, at Constant Contact. “That said, the major barrier to full mobile adoption for small businesses continues to be time and access to easy-to-use tools. Our goal is to find and integrate with the tools that both enhance our current mobile offerings and make mobile marketing as easy as logging into your Constant Contact account.”

The new integrations offer more ways for Constant Contact customers to stay engaged with their increasingly mobile customer base. Made possible through Constant Contact’s AppConnect Development Platform, which provides developers with easy-to-use, open APIs to quickly develop meaningful third-party applications.

To learn more about these new or other applications that integrate with Constant Contact’s online marketing tools, click here.

 

Xero Makes Leaving QuickBooks® Easy with Free Conversion Service

New ‘Ditch Your Desktop’ Service Brings Xero’s Beautiful Online Accounting to Millions

 Xero, the global leader in online accounting software, has announced a free QuickBooks® Conversion Service to convert QuickBooks data directly into its powerful cloud accounting solution. The service untethers over four million small businesses and accounting professionals from Intuit® QuickBooks, providing them easy access to a disruptive five-star online accounting experience, as noted by CPA Practice Advisor.

A service long in demand, Xero’s QuickBooks Conversion platform is the first service to resolve the industry hurdle of comprehensive data migration to a non-Intuit system. The service will be demonstrated nationally during an upcoming roadshow, beginning October 21 in Baltimore and spanning 20 cities over the next month. For more details on when Xero will be in your town, click here.

For more on this new service and it’s capabilities, click here.

 

HP Unveils Ultra-Thin Chromebooks for Business

HP Chromebook11 and Chromebook 14 ideal for business customers that spend a lot of time on the Internet

 

HP has unveiled the HP Chromebook11, an ultra-thin Chromebook made in close collaboration with Google, and the HP Chromebook14, the first HP Chromebook designed for business. Both of the new Chromebooks are ideal for business customers that spend a lot of time browsing the Internet and use online apps, social networks or web-based email.

The HP Chromebook11 joins the HP Chromebook14, HP SlateBook x2, the HP Slate7 and HP Slate21 All-in-One as part of HP’s approach to offer the Google experience and a choice of multiple operating systems to our customers.

The sleek and compact design of the Chromebook11 and the Chromebook14 allow customers to easily connect to their favorite websites in seconds and offers a gateway to the Google experience, including Google Chrome apps like Search, Gmail, YouTube, Google Drive and Google+ Hangouts for multiperson video chat as well as access to apps in the Chrome Web Store.

The HP Chromebook11 features an 11-inch diagonal wide viewing angle IPS display, optional 4G LTE connectivity, a thin and light design, up to 100GB of Google Cloud Storage, and will be available on October 16 starting at $279.

The HP Chromebook14 features a brilliant 14-inch screen along with optional 4G connectivity, the Google ChromeTM OS and access to Google Chrome apps for simple, secure, mobile productivity. The HP Chromebook14 is made for business, with simple and easy deployment that allows enterprise and SMB customers to centrally manage a fleet of devices and users.

For more on these two new additions to the HP family, click here.



Tech Thursday (10/24): Tech News and Updates from Flint Mobile, Constant Contact, Xero and HP

It’s Tech Thursday from Smallbiztechnology.com. Each week we take a quick look at recent small business and tech news and updates for the small business community and share them with you in a quick and simple round-up.

 

Flint Brings Swipe-Free Mobile Payments App to the Google Play Store

Leading Mobile Payment Solution Now Available For Android Users to Accept Credit Cards without Card Reader

Flint Mobile has launched its swipe-free mobile payment app on the Google Play Store. The app is compatible with a broad range of Android devices used by small businesses and is free to download. Flint enables merchants to easily accept payments by scanning the card number instead of swiping through a reader. Users also can increase repeat and referral business through the app’s integrated marketing tools.

Originally released for the iPhone in November of 2012, Flint is a mobile payment solution designed specifically for small businesses and their employees who work outside of traditional storefront and office environments. Users include photographers, therapists, consultants, fitness trainers, computer and IT professionals, caterers, crafts makers, contractors and beauty professionals, among many others. According to US Census data, at least 17 million small American businesses fall into this non-countertop category.

For more on this new release, click here.

 

Constant Contact Enhances Mobile Offerings through New Integrations

Mobile apps give small businesses new ways to grow their email lists and engage with customers

Mobile marketing is one of the hottest trends in the marketing industry, but a recent survey suggests that many small businesses are still on the sidelines. Why? A third of those not using mobile for their business say they just don’t have the time. To help small businesses close that gap, Constant Contact®, Inc. has added to its mobile email marketing capabilities, including mobile email list building, location-aware text check-ins, and more, through a series of integrations.

All of these mobile tools are available today in Constant Contact’s MarketPlace.

“More and more, we’re seeing that small businesses are wanting to ‘go mobile’ in their operations. In fact, a recent Constant Contact survey suggests that 66 percent are starting to dip their toes into the water,” said Joel Hughes, senior vice president, strategy and corporate development, at Constant Contact. “That said, the major barrier to full mobile adoption for small businesses continues to be time and access to easy-to-use tools. Our goal is to find and integrate with the tools that both enhance our current mobile offerings and make mobile marketing as easy as logging into your Constant Contact account.”

The new integrations offer more ways for Constant Contact customers to stay engaged with their increasingly mobile customer base. Made possible through Constant Contact’s AppConnect Development Platform, which provides developers with easy-to-use, open APIs to quickly develop meaningful third-party applications.

To learn more about these new or other applications that integrate with Constant Contact’s online marketing tools, click here.

 

Xero Makes Leaving QuickBooks® Easy with Free Conversion Service

New ‘Ditch Your Desktop’ Service Brings Xero’s Beautiful Online Accounting to Millions

 Xero, the global leader in online accounting software, has announced a free QuickBooks® Conversion Service to convert QuickBooks data directly into its powerful cloud accounting solution. The service untethers over four million small businesses and accounting professionals from Intuit® QuickBooks, providing them easy access to a disruptive five-star online accounting experience, as noted by CPA Practice Advisor.

A service long in demand, Xero’s QuickBooks Conversion platform is the first service to resolve the industry hurdle of comprehensive data migration to a non-Intuit system. The service will be demonstrated nationally during an upcoming roadshow, beginning October 21 in Baltimore and spanning 20 cities over the next month. For more details on when Xero will be in your town, click here.

For more on this new service and it’s capabilities, click here.

 

HP Unveils Ultra-Thin Chromebooks for Business

HP Chromebook11 and Chromebook 14 ideal for business customers that spend a lot of time on the Internet

 

HP has unveiled the HP Chromebook11, an ultra-thin Chromebook made in close collaboration with Google, and the HP Chromebook14, the first HP Chromebook designed for business. Both of the new Chromebooks are ideal for business customers that spend a lot of time browsing the Internet and use online apps, social networks or web-based email.

The HP Chromebook11 joins the HP Chromebook14, HP SlateBook x2, the HP Slate7 and HP Slate21 All-in-One as part of HP’s approach to offer the Google experience and a choice of multiple operating systems to our customers.

The sleek and compact design of the Chromebook11 and the Chromebook14 allow customers to easily connect to their favorite websites in seconds and offers a gateway to the Google experience, including Google Chrome apps like Search, Gmail, YouTube, Google Drive and Google+ Hangouts for multiperson video chat as well as access to apps in the Chrome Web Store.

The HP Chromebook11 features an 11-inch diagonal wide viewing angle IPS display, optional 4G LTE connectivity, a thin and light design, up to 100GB of Google Cloud Storage, and will be available on October 16 starting at $279.

The HP Chromebook14 features a brilliant 14-inch screen along with optional 4G connectivity, the Google ChromeTM OS and access to Google Chrome apps for simple, secure, mobile productivity. The HP Chromebook14 is made for business, with simple and easy deployment that allows enterprise and SMB customers to centrally manage a fleet of devices and users.

For more on these two new additions to the HP family, click here.



4 Hot Retail Trends to Jump on This Holiday Season

hot retail trends

All year long I keep track of trends on my blog and in my email newsletter. As retailers gear up for the holiday sales season, I thought I’d share some hot retail trends I’ve noted that could help you boost your sales.

1. Thanksgivingkkuh

The first day of Hanukkah falls on Thanksgiving this year (November 28, 2013), which could affect retailers in several ways.

First, people will start Hanukkah shopping earlier this year, which means that if you live in an area with a large Jewish population, you’ll want to start your holiday marketing campaign earlier than usual. Just be careful you don’t discount too deeply before you have to.

Marketwatch predicts there might be two Black Fridays this year. And the fact that Thanksgiving is becoming a shopping day in itself could boost sales even more. Some savvy entrepreneurs have already taken advantage of this holiday oddity (it won’t happen again for 70,000 years.)

On the downside, there are fewer shopping days than usual between Thanksgiving and Christmas, which could hurt retail sales overall.

2. Teen Consumers

Teen spending is on the rise. What are they spending their money on? Beauty products (skin care and cosmetics) are hot items for teens, as are mobile devices (both tablets and smartphones).

However, clothing is a particular bright spot, with one particularly hot area being lingerie for teen girls, Bloomberg Businessweek reports. The trend started with Victoria’s Secret’s Pink line for college girls, introduced nearly a decade ago. But as younger girls strive to dress more like their elders, companies are jumping on the trend. With lingerie sales overall topping $11 billion a year, per market research firm NPD Group, there’s room for growth.

And before you get offended at the idea of “lingerie” for teens and tweens, know this is just cute, pretty underwearâ€"nothing overtly sexy.

Teens are buying beauty products, lingerie and tech devices for themselves, of course, but for the holidays, try stocking them as gift items. You can market the more affordable items to parents, grandparents and teens themselves (to give their friends as gifts), while targeting the big-ticket mobile devices to parents (promote their usefulness for school and for safety).

3. Oil It Up

Just about every holiday shopper has a gourmet item on his or her gift list these days. If you own a restaurant, food store or other cooking-related business, cash in on the olive oil trend.

The trend of olive oil bars is taking off nationwide, American Way magazine recently reported. Driven by the popularity of the Mediterranean diet, olive oil is being touted for its health benefits and is even used in beauty products. This isn’t just plain olive oil, however. It’s flavored gourmet versions.

Consider adding it to your store shelves and attracting strolling shoppers with olive oil tastings to introduce them to the variety of flavors. Events like swap meets and street fairs are also a great place to sell your olive oil (and promote your retail store).

Make sure you and your employees are well-versed about the oil, as expertise is key to successful selling.

4. Nail It

Teen girls mentioned above are a hot market for nail polish, but they’re not the only ones. Nail polish sales hit an all-time high last year, reaching $768 million, an increase of 32 percent from 2011. New lines started or endorsed by pop stars and fashion designers are driving the trend, as are innovations like stick-on polish and designs, glitter, crackle surface treatments and nail art.

These creative nail products are attracting everyone from tween girls to conservative adult women and even men. Yes, men are getting in on the nail polish act.

Market researcher Mintel reported last year that 25 percent of men ages 18-34 have had manicures or pedicures. Entrepreneur Josh Espley started Alpha Nail to make nail polish:

. . .for strength, for style, for swagger, for protection, or to cover up your [ugly] toenails.

Unless you’re in a large, trendy city, you may not sell too much nail polish for men just yet (try selling it online). But nail polish makes a great stocking stuffer for just about everyone. Try adding it to your boutique, retail store or salon and merchandising it at checkout as a last-minute impulse buy.

Whatever type of retail store you have, hopefully you can make at least one of these hot retail trends work for you this holiday shopping season.

Shopping Photo via Shutterstock




4 Hot Retail Trends to Jump on This Holiday Season

hot retail trends

All year long I keep track of trends on my blog and in my email newsletter. As retailers gear up for the holiday sales season, I thought I’d share some hot retail trends I’ve noted that could help you boost your sales.

1. Thanksgivingkkuh

The first day of Hanukkah falls on Thanksgiving this year (November 28, 2013), which could affect retailers in several ways.

First, people will start Hanukkah shopping earlier this year, which means that if you live in an area with a large Jewish population, you’ll want to start your holiday marketing campaign earlier than usual. Just be careful you don’t discount too deeply before you have to.

Marketwatch predicts there might be two Black Fridays this year. And the fact that Thanksgiving is becoming a shopping day in itself could boost sales even more. Some savvy entrepreneurs have already taken advantage of this holiday oddity (it won’t happen again for 70,000 years.)

On the downside, there are fewer shopping days than usual between Thanksgiving and Christmas, which could hurt retail sales overall.

2. Teen Consumers

Teen spending is on the rise. What are they spending their money on? Beauty products (skin care and cosmetics) are hot items for teens, as are mobile devices (both tablets and smartphones).

However, clothing is a particular bright spot, with one particularly hot area being lingerie for teen girls, Bloomberg Businessweek reports. The trend started with Victoria’s Secret’s Pink line for college girls, introduced nearly a decade ago. But as younger girls strive to dress more like their elders, companies are jumping on the trend. With lingerie sales overall topping $11 billion a year, per market research firm NPD Group, there’s room for growth.

And before you get offended at the idea of “lingerie” for teens and tweens, know this is just cute, pretty underwearâ€"nothing overtly sexy.

Teens are buying beauty products, lingerie and tech devices for themselves, of course, but for the holidays, try stocking them as gift items. You can market the more affordable items to parents, grandparents and teens themselves (to give their friends as gifts), while targeting the big-ticket mobile devices to parents (promote their usefulness for school and for safety).

3. Oil It Up

Just about every holiday shopper has a gourmet item on his or her gift list these days. If you own a restaurant, food store or other cooking-related business, cash in on the olive oil trend.

The trend of olive oil bars is taking off nationwide, American Way magazine recently reported. Driven by the popularity of the Mediterranean diet, olive oil is being touted for its health benefits and is even used in beauty products. This isn’t just plain olive oil, however. It’s flavored gourmet versions.

Consider adding it to your store shelves and attracting strolling shoppers with olive oil tastings to introduce them to the variety of flavors. Events like swap meets and street fairs are also a great place to sell your olive oil (and promote your retail store).

Make sure you and your employees are well-versed about the oil, as expertise is key to successful selling.

4. Nail It

Teen girls mentioned above are a hot market for nail polish, but they’re not the only ones. Nail polish sales hit an all-time high last year, reaching $768 million, an increase of 32 percent from 2011. New lines started or endorsed by pop stars and fashion designers are driving the trend, as are innovations like stick-on polish and designs, glitter, crackle surface treatments and nail art.

These creative nail products are attracting everyone from tween girls to conservative adult women and even men. Yes, men are getting in on the nail polish act.

Market researcher Mintel reported last year that 25 percent of men ages 18-34 have had manicures or pedicures. Entrepreneur Josh Espley started Alpha Nail to make nail polish:

. . .for strength, for style, for swagger, for protection, or to cover up your [ugly] toenails.

Unless you’re in a large, trendy city, you may not sell too much nail polish for men just yet (try selling it online). But nail polish makes a great stocking stuffer for just about everyone. Try adding it to your boutique, retail store or salon and merchandising it at checkout as a last-minute impulse buy.

Whatever type of retail store you have, hopefully you can make at least one of these hot retail trends work for you this holiday shopping season.

Shopping Photo via Shutterstock




Apple Claims iMessenger Secure from Hacking

apple imessenger

The Apple iMessenger instant messaging service cannot be hacked by anyone, not even the company itself, says Apple. This is after a security company called QuarksLabs presented research suggesting Apple could hack the instant messaging system if it wished.

But Apple told AllThingsD recently such hacking would require a complete re-engineering of its system and that it has no intention to do so.

Whether Apple can or can’t re-engineer iMessenger is hardly the point. Demand for online security has become huge.

The Demand for Security Increases

That demand has grown since revelations about the National Security Administration’s online spying activities both inside and outside the U.S. surfaced.

But it’s also fed by high profile hacking cases at major companies which show how easily sensitive personal and business information can be obtained.

For small businesses this is a huge issue, too. The fear is that passwords or other confidential information communicated through email or other online messaging can be intercepted or read. This could put your data or the data of your clients at risk.

Eccentric tech entrepreneur John McAfee, creator of McAfee Anitvirus software, even has a solution.

In an interview in the New Yorker earlier this month, McAfee detailed D-Central, a pocket-sized box. It will sell for less than a hundred dollars and will create wireless networks between computers and other devices. These networks can allow private transmission of messages but don’t connect to the Internet.

Security Provides Huge Business Opportunities

The data-privacy market offers huge opportunities in the near future. But few U.S. companies may be able to exploit it. That’s because reports about NSA spying create doubts about whether U.S. companies can keep that data secure, reports Minyanville.

In fact, two startups focused on providing encrypted emails for enhanced privacy have shut down.

One is Lavabit, the one-time email service of NSA leaker Edward Snowden. Owner and operator Ladar Levison said in a post on his site he couldn’t reveal the reasons for the shutdown. But he did imply government intervention was involved.

In August, Silent Circle CEO Michael Janke told TechCrunch the company had decided to shut down its own email service because of similar concerns.

Image: Apple




Scheduled Tweets: Twitter Adds The Service But You’ve Got To Fine-Tune So Your Business Benefits

Twitter has announced the addition of scheduled tweets to their advertising and promotion functions, where companies and advertisers can pre-arrange tweets several days, weeks or even months in advance. While this is a new offering from Twitter, it’s something that businesses have been doing for a while. The trick to scheduling tweets is how to fine tune your schedule so it benefits your business.

“This tool provides flexibility to plan your message in advance,” said Twitter in their announcement, explaining how the function could be used to plan upcoming news and events, which can be used by accessing Twitter Ads. While there is no cost to scheduling your tweets, you cannot access the scheduling function directly from your twitter account screen and only through the twitter ad interface.

Despite this announcement, it’s important to note that scheduled tweeting isn’t new and applications like Hootsuite and marketing software Vocus have been filling the void. A number of companies have found great use for scheduling but like any new strategy, it’s required fine tuning.

Stephanie Ciccarelli is the Chief Marketing Officer at Voices.com, a service that connects businesses with voice actors worldwide and started using scheduled tweeting around August. “We had a process for creating our status updates in place. What we did was updating as need be before the whole ability to schedule came in,” says Stephanie.

“You need to have a steady stream of content and topics to share and discuss,” she adds on using scheduling posting effectively. “I think that’s very important for anyone that’s scheduling in advance. They have to be thinking about what they have in their pipeline and then structure all of those throughout the day.”

Finding the right time to schedule a tweet and how far in advance can be the tricky, but most companies suggest a week max. Many applications, and the new Twitter functions, allow for tweets to be scheduled up to a year in advance but that may not be a good idea as tragedies and unfortunate events can occur in the interim that should force you to reconsider your calendar of content. Scheduled tweets, much like many other social media functions, still leaves room for a faux pas and a social media blunder can have dangerous effects on your company’s reputation.

“We do, from time to time, schedule tweets,” says Pamela Hazelton of Retro Planet, a gifts and décor retailer. “But there is a downside, especially when scheduling them during after-hours. When followers interact with you and receive no response, it can have repercussions, especially when the tweeter wanted to point out a problem. If you’re going to schedule tweets, it’s still best to make sure someone is monitoring that account to handle any blowback.”

Stephanie also adds her advice and what to be wary of: “Maybe it’s a company that’s just released a new app or website but then they find out ‘oh my gosh, the app is crashing, we don’t want to be directing people to it and leave bad reviews’ so you take down all these promotional tweets that you were going to have because [you] don’t want a whole bunch of customer service related issues.

“There [may be] something you would like to correct before a customer sees it, maybe there was typo found,” she adds on needing to revise scheduled posts every now and again, “or there’s been an edit to the content in the meantime.”

A recurring theme of scheduled tweeting though is the need to reach audiences in different time zones. “We see a greater number of visitors from other countries when we schedule off-hour posting,” says Jesse Williams of Gray Square Media Solutions, an online marketing company based out of California. “This is because of time differences, if you are looking to build clients from all over the world you have to be actively pursuing them; scheduled posting is a great way.”

With this new tool, small businesses can explore more avenues to reach new audiences but like any new craft, it will take some honing to get right.



Scheduled Tweets: Twitter Adds The Service But You’ve Got To Fine-Tune So Your Business Benefits

Twitter has announced the addition of scheduled tweets to their advertising and promotion functions, where companies and advertisers can pre-arrange tweets several days, weeks or even months in advance. While this is a new offering from Twitter, it’s something that businesses have been doing for a while. The trick to scheduling tweets is how to fine tune your schedule so it benefits your business.

“This tool provides flexibility to plan your message in advance,” said Twitter in their announcement, explaining how the function could be used to plan upcoming news and events, which can be used by accessing Twitter Ads. While there is no cost to scheduling your tweets, you cannot access the scheduling function directly from your twitter account screen and only through the twitter ad interface.

Despite this announcement, it’s important to note that scheduled tweeting isn’t new and applications like Hootsuite and marketing software Vocus have been filling the void. A number of companies have found great use for scheduling but like any new strategy, it’s required fine tuning.

Stephanie Ciccarelli is the Chief Marketing Officer at Voices.com, a service that connects businesses with voice actors worldwide and started using scheduled tweeting around August. “We had a process for creating our status updates in place. What we did was updating as need be before the whole ability to schedule came in,” says Stephanie.

“You need to have a steady stream of content and topics to share and discuss,” she adds on using scheduling posting effectively. “I think that’s very important for anyone that’s scheduling in advance. They have to be thinking about what they have in their pipeline and then structure all of those throughout the day.”

Finding the right time to schedule a tweet and how far in advance can be the tricky, but most companies suggest a week max. Many applications, and the new Twitter functions, allow for tweets to be scheduled up to a year in advance but that may not be a good idea as tragedies and unfortunate events can occur in the interim that should force you to reconsider your calendar of content. Scheduled tweets, much like many other social media functions, still leaves room for a faux pas and a social media blunder can have dangerous effects on your company’s reputation.

“We do, from time to time, schedule tweets,” says Pamela Hazelton of Retro Planet, a gifts and décor retailer. “But there is a downside, especially when scheduling them during after-hours. When followers interact with you and receive no response, it can have repercussions, especially when the tweeter wanted to point out a problem. If you’re going to schedule tweets, it’s still best to make sure someone is monitoring that account to handle any blowback.”

Stephanie also adds her advice and what to be wary of: “Maybe it’s a company that’s just released a new app or website but then they find out ‘oh my gosh, the app is crashing, we don’t want to be directing people to it and leave bad reviews’ so you take down all these promotional tweets that you were going to have because [you] don’t want a whole bunch of customer service related issues.

“There [may be] something you would like to correct before a customer sees it, maybe there was typo found,” she adds on needing to revise scheduled posts every now and again, “or there’s been an edit to the content in the meantime.”

A recurring theme of scheduled tweeting though is the need to reach audiences in different time zones. “We see a greater number of visitors from other countries when we schedule off-hour posting,” says Jesse Williams of Gray Square Media Solutions, an online marketing company based out of California. “This is because of time differences, if you are looking to build clients from all over the world you have to be actively pursuing them; scheduled posting is a great way.”

With this new tool, small businesses can explore more avenues to reach new audiences but like any new craft, it will take some honing to get right.



10 Must Have Amazing Customer Service Apps

customer service apps

Recent additions in technology make this the new golden age of customer service. It’s as simple as getting the right customer service apps to serve your customers.

Brandify

Customers are talking about your company right now. This solution monitors your company’s online assets and reputation to make sure you hear all the good and bad things your customers are saying about your brand.

Schedule Max

Customers don’t want to call you to schedule appointments and then wait on hold. Now they can do it online on any mobile or desktop device. It will even send them reminders of upcoming appointments. Starts at $15 a month.

Live Chat

Customers often surf your website and have questions. Use this embedded chat window to know which page your customers are on and to talk to them directly when they need help. Starts at $39 per agent per month.

Sage One

Manage customer projects so you know the status of each of them at a press of a button when customers ask. Starts at $29 a month.

Click With Me Now

In order to offer the best customer service, you often need to share the customer’s screen. This solution does it in one click without downloading any software or registering for an account. Call it the best form of social shopping! Request a demo to get pricing.

Parature for Facebook

Customers talk to you through Facebook. Parature’s cloud-based software lets you integrate a customer service center into your company’s Facebook page. This can include a self-service knowledge base, a ticket customer support system and chat. Ask for a free trial.

Desk.com

The explosion of communication channels has made it more difficult to monitor all the ways customers want to talk to you. From Salesforce.com, this solution sets up one universal inbox for a multichannel strategy including Twitter, Facebook, phone, email, and chat. Prices start at $3 a month per agent.

Get Satisfaction

With the Internet, other loyal customers can provide support answers to current customers (and it’s free). This solution enables you to create a customer support community where customers can share problems. Your team and other customers contribute answers to create a user-generated knowledge base. Starts at $425 a month.

Help Scout

Responding to customers over and over again for the same issues can be time consuming and tedious. This solution makes it easy for the support center reps to focus online customer engagement through customizable email templates and automated responses. Free for up to 3 users.

Nextiva

A phone system used to be simple to buy since all your employees were in one location. Now with virtual employees working from home and other mobile locations, Nextiva provides a unified communication solution so your customers think you are right next door. Starts at $20 a month.

What is a customer service app that your company can’t do without?

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