China\'s Huawei to sponsor All Whites match

Chinese telecommunications giant Huawei - which sparked fresh controversy this month over its alleged links to China's military and fears of international espionage - has gone on the PR offensive, announcing its sponsorship of an All Whites match in Shangai.

Huawei New Zealand will be a match partner for the All Whites friendly football game with China happening on November 14.

The match is part of celebrations marking 40 years of diplomatic relations between New Zealand and China, according to a statement from Huawei.

It was the first sponsorship deal of its kind that Huawei New Zealand has entered into and although it is only for a single match, a company spokesperson said discussions may be had in the future about a longer partnership.

Huawei was under the gun around the world earlier this month when a United States government report warned the Chinese company's network equipment could present a national security threat.

This, in turn, sparked calls from New Zealand politicians for a review of the company's operations in New Zealand.

Huawei, which denies these accusations, secured contracts last year with Chorus to supply equipment for the Government's rural broadband initiative.

Its technology is the cornerstone of 2degrees' mobile infrastructure and Vodafone's fixed-line network.

Huawei is also involved in the rollout of New Zealand's ultra-fast broadband (UFB) network.

Following the US report, Labour's acting communications spokesman David Cunliffe said the Government needed to launch a full, independent inquiry into its handling of Huawei's role in the UFB rollout.

"What is critical for New Zealand is for the public to have confidence that our Government is fully on top of the issues and managing any risks," Cunliffe said.

By Hamish Fletcher Email Hamish

Apple expects profit hit from new gadgets

Apple has a new iPhone, two new iPads and three new PCs as it heads into biggest selling season of the year. But, paradoxically, it expects these new gadgets to bring down its profits.

The reason: the new gadgets are expensive to make, said Apple's chief financial officer late on Thursday (US) after the company reported earnings for the most recent quarter that missed analysts' expectations for the second straight quarter.

In part, the issues facing Apple are a normal consequence of having so many new products, said CFO Peter Oppenheimer. When a production line is new it costs more to run.

Oppenheimer singled out the iPad Mini, the new, smaller version of the iPad. It starts at US$329 (NZ$402) in the US, well above the US$199 (NZ$243) competitors charge for similar products. Apple's price is "aggressive", with a margin well below other products, Oppenheimer said.

"When we set out to build the iPad Mini, we didn't set out to build a small, cheap tablet. We set out to build a smaller iPad that offered the full iPad experience" Oppenheimer said.

Apple expects a gross profit margin of 36 per cent in the current quarter, the lowest figure in at least four years.

In the holiday quarter last year, its gross margin was 44.7 per cent.

The gross margin represents what Apple gets from selling its products, minus the cost of making them. It ignores the cost of research and development, marketing and corporate overheads.

Chief executive Tim Cook justified the projected profit drop to Wall Street in similar terms.

"We're unwilling to cut corners in delivering the best product experience in the world," he said. "We're managing the company for the long run."

Apple launched the iPhone 5 a month ago. This week, it unveiled the iPad Mini and an upgraded full-size iPad, plus a new MacBook laptop and two desktop Macs.

Apple expects sales of $52 billion, roughly in line with the analyst expectation of $56 billion, considering the company's conservative forecasts.

Apple shares fell US$6.33, or one per cent, to US$603.47, extending a downward trend for the stock, which hit an all-time high of US$705.07 a month ago, on the day the iPhone 5 went on sale in the US and eight other countries.

Apple reported its results as Microsoft was set to launch Windows 8 on Friday, along with its first tablet computer, the Surface.

Cook said that while he had not used the Surface himself, he gathered from reviews that it was a "fairly compromised, confusing product" that tries to do too many things. Part of Microsoft's message is that the Surface will double as a laptop. It's including a full version of its Office suite on the product and will be selling covers that act as keyboards.

"I suppose you could design a car that flies and floats, but I don't think it would do all of those things very well," Cook said.

For the just-ended quarter, Apple missed Wall Street earnings expectations as iPad sales fell short of analyst forecasts.

The slowdown in the growth of iPad sales was not completely unexpected, as the rumour mill correctly predicted Apple would launch the iPad Mini. Cook said there's usually a slowdown in the September-ending quarter, and the 14 million iPads sold exceeded Apple's forecast. Analysts, however, had been expecting 17 million to 18 million.

Sales were also hurt by slowing growth in China. Apple's sales in China more than doubled in fiscal 2010 and in 2011. Growth in the July- September quarter was also slow in economically troubled Europe.

Net income in the fiscal fourth quarter was US$8.2 billion, or US$8.67 per share. That was up 24 per cent from US$6.6 billion, or US$7.05 per share, a year ago.

Analysts polled by FactSet were expecting earnings of US$8.84 a share.

Revenue was US$36 billion, up 27 per cent from a year ago. Analysts were expecting US$35.8 billion.

The company sold 26.9 million iPhones in the quarter, at the high end of expectations. The launch of iPhone 5 came late in the quarter and didn't move the needle much.

- AP



(ISC)2\'s Schou on board member responsibilities, limitations

According to (ISC)2 board member Corey D. Schou, (ISC)2 Executive Director W. Hord Tipton's projection that the industry needs two million more trained information security pros in the next few years may be too low -- by half.

In this interview, Schou, an Idaho State University professor and director of the NIATEC information assurance training program, discusses the role of the (ISC)2 board of directors, the organization's evolution, the need for more trained information security professionals and why the industry's growth is both an opportunity and a challenge.



CEOs Tap Political Leaders To Reduce The Federal Deficit

CEOs from some of the nation's biggest corporations have called on political leaders in Washington to reduce the federal deficit by increasing tax-revenues and cutting spending.

reduce the federal deficit

In a statement signed by more than 80 corporate leaders, the executives said that regardless of who wins control of Congress and the White House in November, the Federal government must include:

“Comprehensive and pro-growth tax reform, which broadens the base, lowers rates, raises revenues and reduces the deficit.”

Heads of companies including AT&T, Bank of America, and Microsoft, among others, put their names to the “manifesto” that attests tax increases are inevitable - no matter which party wins on Election Day.

The CEOs believe recommendations of the bipartisan Simpson-Bowles Commission offer an effective framework for a fiscal plan. Those proposals outlined several options, including cutting tax rates for people at all income levels, eliminating some popular tax deductions, and adding them back selectively, as needed.

Among the signatures on the letter urging deficit reduction are:

AT&T â€" Randall Stephenson, Chairman & CEO
Bank of America â€" Brian T. Moynihan, President & CEO
Boeing â€" W. James McNerney, Jr., Chairman, President & CEO
Cisco â€" John Chambers, Chairman, President & CEO
General Electric â€" Jeffrey Immelt, Chairman & CEO
Goldman, Sachs â€" Lloyd Blankfein, Chairman & CEO
JPMorgan Chase â€" Jamie Dimon, Chairman & CEO
Microsoft â€" Steve Ballmer, CEO
Nasdaq OMX Group â€" Robert Greifeld, CEO
NYSE Euronext â€" Duncan L. Niederauer, CEO
Partnership for New York City â€" Kathy Wylde, President & CEO
Qualcomm â€" Dr. Paul Jacobs, Chairman & CEO
Sirius XM Radio â€" Mel Karmazin, CEO
Verizon â€" Lowell McAdam, Chairman & CEO
Walgreen â€" Gregory Wasson, President & CEO

President Obama believes tax increases on high income earners are necessary and fair to reduce the deficit. Mitt Romney backs a tax overhaul that closes loopholes and spurs economic growth, but he is against raising taxes. The CEOs are calling for an overhaul of the tax code to reduce deductions and loopholes and thus generate more revenue than the current tax code.

A balance approach is needed, and these CEOs are making a lot of sense. The deficit cannot be reduced without cutting spending and increasing tax revenues.

Deficit reduction is not just a Washington political issue or something for the leaders of large corporations to worry about. Interest rates are historically low for borrowers seeking startup loans, infusions of working capital, and business lines of credit.

However, the further the U.S. government gets into debt, the higher interest rates for small business borrowing will go. This will be a hindrance to business growth in the future.

I agree with the CEOs, we need politicians in Washington to stop grandstanding and take rational and equitable steps to cut the deficit.

Letter Photo via Shutterstock




Windows 8 launch kicks off new era for Microsoft

Microsoft has launched the campaign for the most dramatic changes to its Windows operating system in years, with Windows 8 designed to run on both PCs and the increasingly popular tablet computers.

"We kicked off a new era for Microsoft and a new era for our customers," Ballmer said.

Windows 8 attempts to bridge the gap between personal computers and tablets with its touch-enabled interface. Another version of Windows 8 is being released for smartphones next week.

Windows 8 represents a big risk for Microsoft because it looks and operates so much differently than previous versions.

The redesign discards the familiar "start" button and menu that Windows has had since 1995 when users are operating in a desktop mode, a change that critics believe will almost certainly provoke howls of protest. But many reviewers applaud Microsoft for overhauling Windows so it greets users with a mosaic of tiles displaying applications instead of relying on the desktop icons that served as the welcome mat for years.

The redesign could frustrate many long-time users and cause them to consider checking out computers made by Apple Inc., which has been gaining market share in the past few years.

Microsoft's decision to sell a Windows 8 tablet also threatens to alienate the device makers who license Windows 8 for their desktop PCs, notebook computers and tablets.

It's a gamble that Microsoft felt it had to take because people are increasingly embracing smartphones and tablets such as Apple's hot-selling iPad to take care of their computing needs. The shift has contributed to decline in PC sales, hurting Microsoft and the makers of desktop and laptop machines, including Hewlett-Packard and Dell.

Microsoft shares dipped 4 cents to $US27.87 in early afternoon trading.

The launch event comes amid other tablet offerings ahead of the holidays. Apple unveiled its iPad Mini with a 7.9-inch (20-centimetre) screen on Tuesday. Amazon.com and Barnes & Noble, makers of the 7-inch (17.7-cm) Kindle Fire and Nook Tablet, are coming out with larger versions next month.

The Windows event also heralded the launch of the software company's Surface tablet, its first venture into making computer devices. The device goes on sale tomorrow, as will computers and other tablets running Windows 8.

Wedge Partners analyst Kirk Adams expects Microsoft to trail its rivals in fourth-quarter tablet sales.

One factor that might dampen enthusiasm for the Surface is its price - $US599 with its touch keyboard cover and its availability for purchase only from a limited number of Microsoft stores and online, Adams said. He said consumers may be reluctant to buy the device until they can try it in person.

Meanwhile, most analysts believe companies and governments will hold off on upgrading to Windows 8 for at least another year. About half of business users still haven't upgraded to Windows 7 from Windows XP, which came out in 2001.

-AP



PlayAPI: Social Gaming that Promotes Products and Brands

Many brands work hard to gain a following on social media sites like Facebook and Twitter. But once you've gained the fans, how do you keep them engaged and interested in your brand? PlayAPI is a startup that aims to help businesses solve that very problem through its social gaming platform.

The idea behind the service is that it will help brands create simple games for their social network, keeping them entertained while also helping them learn about new products, promotions, and other company updates.

PlayAPI does this through a number of game templates, ranging from photo games to classics like Bingo and memory. Brands can even launch quizzes, voting brackets, or challenges for fans to take part in.

So for example, a fashion retailer could create a bracket using a list of potential new products, and then let their fans and customers vote on their favorite items. This tactic allows the company to choose a new product line with items it already knows to be popular, all the while keeping fans engaged and actually interested in the brand and its products.

Brands can cater these games and challenges to upcoming promotions or market initiatives, as well as their most valuable brand traits or products and the type of engagement from social media users that would best highlight these features. The service works with data from most major social networking platforms, including Facebook, Twitter, Instagram, and Foursquare, as well as native applications and mobile endpoints.

Social gaming as a whole has been gaining massive popularity, both through mobile apps and on social media sites like Facebook. So it only makes sense that brands would want to get in on the action, and make these games work for them. While some DIY tools for social gaming apps do exist, not many are geared specifically toward brands and promotions, especially those with compatibility on multiple platforms and pre-built templates for easier deployment.

The service is part of ALLDAYEVERYDAY, an integrated marketing communications and entertainment company based in New York.




Tech Thursday (10/25): Report Finds Opportunity for Increased Use of Mobile Apps * Panasonic Toughbook® SX2 Notebook * Dell New Line Up Of Windows 8 Devices * Adobe Ships Acrobat XI

Report Finds Opportunity for Increased Use of Business-Related Mobile Apps

 

Panasonic Unleashes the Toughbook® SX2 Notebook

 

Dell Delivers New Line Up Of Best-In-Class Windows 8 Devices

 

Adobe Ships Acrobat XI


 

Report Finds Opportunity For Increased Use of Business-Related Mobile Apps

 

Two-Thirds of Small Business Mobile Device Users Believe Their Company Would Lose Competitive Ground without Mobile Devices

 

Vernon Hills, Ill. â€"CDW LLC, a leading provider of technology solutions to business, government, education and healthcare, today published The Mobility Edge: CDW's 2012 Small Business Mobility Report, which is based on a survey of 752 mobile device users and IT professionals from U.S. small businesses in five industries about their use of smartphones, tablets and laptops. The report focuses on trends in small business use of mobile technology, such as: bring-your-own-device (BYOD) and use of productivity-enhancing apps; the challenges of mobility, such as managing security of mobile devices and reducing the risk they pose to company networks and data; and what small businesses can do better with the advanced capabilities of today's mobility solutions.

The survey found that almost all small business users surveyed (94 percent) believe their mobile devices make them more efficient, and most (67 percent) believe their companies would lose competitive ground without those devices â€" which may explain why IT managers surveyed report that 89 percent of their employees use personally-owned mobile devices for work. There is some risk, though, and just 51 percent of those IT managers say their company has an effective strategy for managing and securing all of those additional devices.

The report found that mobility benefits extend beyond small business employees to owners and customers alike. Sixty percent of users surveyed believe that mobile devices lead to improved communication between field and office personnel as well as increased availability to customers â€" resulting in better customer service.

CDW's 2012 Small Business Mobility Report includes findings specific to five industries with a high potential to benefit from mobile innovation: construction, food services, manufacturing, professional services and retail. The report offers perspectives on aspects of mobility unique to each of those industries, focusing on top benefits, how mobile devices have changed the ways small businesses operate, the mobile offerings small businesses use to communicate with customers, and deployment/use rates of laptops, tablets and smartphones. 

 

Panasonic Unleashes the Toughbook® SX2 â€" Powerful, Portable Business-Rugged Notebook PC

 

Mobile computer for today's road warrior 

Secaucus, NJ â€" Panasonic, an industry leader in rugged, reliable mobile computers since 1996, today announced the next generation of its business-rugged notebook PC line, the Toughbook SX2. With advanced features such as 14.5 hours of battery life, an Intel® Coreâ„¢ i5-3320M vProâ„¢ processor (3MB cache, up to 3.3GHz) with Intel® Turbo Boost Technology and a lightweight, drop-resistant magnesium alloy design, the Toughbook SX2 is engineered to meet the standards of quality for which Toughbook mobile computers are known while providing maximum portability for highly valued executives and professionals.

“Technology enables many professionals today to work from virtually anywhere, but this freedom creates a new set of issues when users are not equipped with the right tools for the job â€" device failures mean frustration, lost productivity and revenue, plus substantial repair and replacement costs,” said Kyp Walls, director of product management, Panasonic Solutions for Business. “Like the other computers in our renowned Toughbook line, the Toughbook SX2 is engineered to provide the reliability high value professionals require with the portability they desire.”

The Toughbook SX2 is designed to withstand a highly mobile work environment, Its magnesium alloy case and shock-mounted flex-connect hard drive allow it to handle up to a 30-inch drop to the base of the unit while operating, as well as a 12-inch drop from all other angles. Both the lid and base of the notebook are designed to withstand more than 220 lbs (100 kgf) of pressure, and the Toughbook SX2 also features LCD mounting protection.

The Panasonic Toughbook SX2 is available later this month from authorized Panasonic resellers starting at $2,649. The Toughbook SX2 includes a standard three-year limited warranty.

 

 

Dell Delivers New Line Up Of Best-In-Class Windows 8 Devices

 

 

Helping customers ‘touch' the future with four new touch-enabled XPS PC's running Windows 8

Dell is helping customers touch the future with a refreshed portfolio of business and consumer PCs built for Microsoft Windows 8, designed to provide a more intuitive computing experience and address evolving customer desires. Dell's new systems deliver on the promise of new advances in computing: a leading-edge and intuitive touch experience, the security and manageability required by today's always-on pace and the design aesthetic, style and precision workmanship customers demand.

Dell is making available for pre-order three new PCs in its upcoming fall portfolio: the XPS 12, XPS One 27 and Inspiron One 23. The systems are currently available to customers in the United States and will be available worldwide in the coming days. Further, Dell is offering Windows 8 as an option on its current XPS, Inspiron, Latitude, OptiPlex and Precision brands

Each product in the Dell XPS portfolio delivers premium materials, craftsmanship and performance without compromise. By combining both the design desired by consumers and the security and manageability features required by businesses, the systems announced today build on the XPS brand's growing reputation as the best product for users and IT departments to navigate the Bring Your Own Device (BYOD) landscape.

The XPS 12 (starting at $1,199.99) is two devices in one: a fully-featured, full-powered laptop that easily becomes a fully-featured touch-powered tablet. The unique flip hinge touchscreen display is elegant and innovative and easily transitions between laptop and tablet mode with a simple flip. When in tablet mode, the display completely covers the keyboard, protecting it from dirt and spills. The vibrant Full HD display provides 90 percent more pixels than a standard HD display for an exceptionally crisp reading and viewing experience

The award-winning XPS One 27 (starting at $1599.99) All-in-One is designed for creative enthusiasts with a super high resolution display and performance graphics for multimedia creation and entertainment. The gorgeous, space-saving design features a 27-inch Wide Quad HD Display, which has 78 percent more pixels than a Full HD display, and an articulating stand that tilts the display to a 60-degree angle, providing additional options when using the touchscreen interface. Whether one is designing a digital masterpiece or experiencing HD entertainment, the XPS One 27 delivers the power, sound, graphics and pixels for a brilliant multimedia experience.

Dell is also updating its popular systems in time for the holidays. The award-winning XPS 13 (starting at $999.99) has been updated with a new specification, including the Ivy Bridge chipset. As a result, the new XPS 13 is up to two times faster than the previous generation XPS 13. The Inspiron One 23 All-in-One PC, with its impressive performance and a bright Full HD display in a space-saving, sleek design, is now available with a touchscreen option for entertainment, education and fun for the whole family.

These products represent a portion of Dell's upcoming refreshed lineup of PCs. Dell will unveil additional product platforms in the XPS, Latitude, OptiPlex and Inspiron brands, as well as new monitors in the coming weeks.

Additionally, all currently shipping Dell PCs and workstations are now available with Windows 8 for pre-order on www.dell.com.

 

 

Adobe Ships Acrobat XI

 

 

Adobe has announced the immediate availability of its newest and most powerful collaboration solution â€" Adobe Acrobat XI.

Acrobat XI includes new features that relieve IT and business professionals of the most complex document challenges and help close the gap on productivity inefficiencies that result from working with an ever-increasing number of documents. New capabilities like making it easier than ever to edit PDF files and export to Microsoft PowerPoint; touch-friendly capabilities on tablets with Reader X, and ensuring inter-operability with Windows 7 and 8 are being praised by customers. Notably, Acrobat XI offers integration with powerful cloud services Adobe EchoSign and Adobe FormsCentral to accelerate business processes and contract cycles for greater productivity, efficiency and better ROI.



Dyson alleges Bosch corporate espionage

Engineering firm Dyson has alleged that rival Bosch used an insider to steal company secrets.

Dyson filed legal proceedings against Bosch in the High Court on Tuesday, a Bosch spokeswoman told SC Magazine on Wednesday.

Dyson alleges that an employee working at its Malmesbury research facility passed details about Dyson motors to Bosch over a period of two years, according to the Independent.

"We have spent over 15 years and £100 million developing high speed brushless motors, which power our vacuum cleaners and Airblade hand dryers," Dyson research and development director Mark Taylor said in a statement. "We are demanding the immediate return of our intellectual property."

Bosch said the Dyson employee had a pre-existing consultancy agreement with Bosch Lawn and Garden.

"Bosch has sought to establish the full details of what occurred, including attempting to establish from Dyson what, if any, confidential information supposedly passed between Bosch and Dyson," Bosch said in a statement.

The Dyson documents were filed as 'Dyson Technology Limited v. Robert Bosch Limited & Ors, High Court of Justice, Chancery Division, HC12E04131', Bloomberg said on Wednesday.



Microsoft launches Windows 8

Microsoft has officially launched its mobile and tablet-orientated Windows 8 operating system at an event in New York.

The operating system, which is also aimed at PCs, has been designed with an emphasis on touch-screen technology, Windows president Steven Sinofsky told the launch event.

"Windows 8 is a major milestone in the evolution and revolution of computing," said Sinofsky. "In creating Windows 8 we shunned the incremental - we boldly re-imagined Windows."

Microsoft will make Windows 8 generally available on Friday at 12.01am local time worldwide, Sinofsky said.

The operating system will include security features such as Defender, available in Vista as anti-spyware, as a rebadged version of Microsoft Security Essentials anti-virus technology, according to security company Eset.

At a firmware level, Microsoft Secure Boot will require boot loader code that is digitally signed, a feature designed to mitigate BIOS-level rootkits.

A further boot-security process is Microsoft's Early Launch Anti-Malware (ELAM) technology. ELAM allows anti-malware software to be the first non-Microsoft software to run while the operating system is still loading, Eset said on Tuesday.

Possible security issues with Windows 8 could include increased use of social-engineering attacks against users unfamiliar with the operating system, ESET added.

Take-up of Windows 8 is expected to be high over the next two years in the run-up to Microsoft ending XP support in April 2014.



When play money is real money

Games company Kaiparasoft isn't in the big league yet, but the TIN100 list's compilers say it's one to watch

The idea of a monkey popping a balloon sounds simple enough, but it can help create a $5 million dollar company, as it has for brothers Chris and Stephen Harris.

Their Kumeu-based games software company, Kaiparasoft, made the TIN100 Report's "10 Hot Emerging Companies" list this year with $5 million in revenue, up 67 per cent on the year before.

With their most popular game, Bloons - featuring the balloon-popping monkeys - and some 60 other games, they are making money from advertising on their Ninjakiwi games site, by selling virtual currency and from their apps for Android and Apple devices.

One version of Bloons went live in Apple's App Store on November 2010 and has since been in the top 100 apps in the US.

The company has been growing at this rate for several years, says 37-year-old Chris Harris.

"It's the nature of being in an exciting, growing environment and having some strong IP."

Worldwide, games are big business. Market researcher DFC Intelligence forecast in July that the video-gaming industry will have reached US$82 billion in five years' time, up from US$67 billion this year.

Kaiparasoft, named for Chris' view of the Kaipara when he lived in Woodhill, had its beginnings in late 2005 when brother Stephen called for a chat, wanting to start an e-commerce site.

Stephen, now 35, had a degree in geophysics, but his postgraduate diploma in game design from the Media Design School had led to a job as a Flash developer at Saatchi & Saatchi. Chris was in banking and financial advice, but not particularly enjoying it.

The brothers thought they should start making games instead, and Bloons, one of their first, was a smash hit in late 2006.

So far, Kaiparasoft's path has been relatively free of stumbling blocks.

"We've been smart in managing our IP," says Chris Harris. "We have come close a couple of times to licensing it all away to somebody else, but then taken 11th hour legal advice and not done it - so we've been able to control our own destiny and we are in control of all our own IP."

In 2010 the company had an injection of experience when Scott Walker, from gaming giant Electronic Arts, expressed his interest in working for Kaiparasoft, which Harris thought was hilarious.

"We were seven people at the time and he is a guy from a company with several thousand employees."

Walker's wife was from New Zealand and he wanted to see what the things were like here. The brothers met Walker and realised he would bring experience of managing large teams and multiple projects that could help their business to grow. "He's probably one of only a couple of people in New Zealand with his skillset so that was really, you know, planets aligning for us."

The brothers run their company from New Zealand because this is where they want to live, but it can be hard to lure talented staff.

However a close friendship with the Media Design School has paid off; eight of the 19 people in the office are graduates.

"[The school is] really attentive as to what the industry wants and they offer good courses," says Harris.

In the near future, Kaiparasoft has been working with a Scottish developer, which promises to yield some results soon.

The far future? While someday, someone may come knocking with serious money, says Harris, "for the time being, the cashflow's good, and growing, and it's really fun being your own boss."

Skope Industries

Commercial refrigeration
TIN100 ranking: 15th
Revenue: $105 million

Earthquakes weren't enough to prevent refrigeration company Skope passing $100 million in revenue for the first time - up 12.9 per cent on the previous year according to the TIN100 report, to $105 million.

The Christchurch-based, family-owned business designs, manufactures and supplies commercial refrigeration, food service and heating products to clients globally.

Managing director Guy Stewart says Skope has been growing steadily year on year; 10 years ago annual revenue was $50-$55 million. "It's been a matter of maturity - understanding the customers more - and also a new major corporate beverage partner (Coca-Cola)."

Long known for making heaters, Skope is getting out of that market and focusing on new Australasian target markets. Research and development continues - Skope's team of 400 includes 25-30 designers. Among other achievements they have cut their appliances' power use by 70-80 per cent in 10 years.

Catalyst IT

Open-source IT services
TIN100 ranking: 87th
Revenue: $16 million

A long-time commitment to open-source software is paying off for Catalyst IT. Last month it launched a new online news portal for the South China Morning Post, Hong Kong's leading English-language newspaper. The company is now working on a 2 million-user eLearning service in the Middle East and is also building a North American cloud infrastructure for Totara, a corporate training system.

Director Mike O'Connor attributes Catalyst's 20 per cent annual growth to changing attitudes about the capability and reliability of open-source computing.

The company helps businesses and other organisations set up web services using open-source software, with clients paying for the development expertise, not the software itself, which is free to download.

Local clients include Fairfax's Stuff website, the Otago Daily Times and Scoop sites, the Electoral Enrolment Centre, TAB, Open Polytechnic and Telecom.

SLI Systems

E-commerce solutions
TIN100 ranking: 88th
Revenue: $16 million

Launched 11 years ago, Christchurch-based SLI Systems this year appears on the TIN100 list for the first time.

SLI offers a variety of services to improve the effectiveness of clients' websites. These include search engine optimisation - increasing the chance of an online search finding the site in question - and tools that make it easier for site visitors to find the content or products they want.

Selling to online retailers globally, 70 per cent of the company's sales are in the US. Another 15 per cent comes from Britain and the company is also also doing well in Australia. Now SLI is focusing on its next target market: Brazil.

The company has formed partnerships with two large companies in Brazil and provides its site search services to several Latin American e-commerce brands.

Chief executive and co-founder Dr Shaun Ryan describes Brazil as "a huge market with a lot of potential - and with less competition."

Wyma Engineering

Processing equipment
TIN100 ranking: 69th
Revenue: $25 million

Vegetable experts Wyma lifted revenue 56 per cent in the latest financial year. The Christchurch firm, which began in the 1980s, designs and manufactures machinery for processing vegetables: receiving, washing, grading and packing them.

With about 100 staff, the company supplies 40 countries and 22 dealers globally, and has offices in Christchurch, Australia and the Czech Republic. Main markets are Europe, Australasia and the Americas.

Overseas distributors have been important in spreading the brand name, and in providing an understanding of the local business environment and language skills.

As well as fluctuating exchange rates, the distance to those markets has been a challenge when exporting large, heavy equipment.

However the past year has been good, something managing director Peter Suckling attributes to continuing sales of the company's Vege-Polisher equipment, adding more products to their range, and several new projects.



In-House Document Management: Cheaper and Easier Than You Think

Bankers BoxBack in 1917, the first Bankers Box® turned office recordkeeping on its head.  As the name suggests it was designed for bankers to manage bank records.  Soon, however, it was adopted by businesses of all kinds to organize and archive records.

Fast forward 95 years. The world has changed, but a few things haven't. One thing that hasn't changed is the need to manage documents and records in your business.

In fact, records management has become an even bigger concern in our modern world. For example, litigation is a fact of life in business today.  Litigation concerns have upped the ante when it comes to record retention â€" having a solid policy for retaining and destroying records and being able to accurately retrieve them if required, is important.  And that's just one example.

Yet too many businesses either don't have a good document management solution and as a result experience uncertainty due to poorly organized records - or they are outsourcing because of a faulty perception it's a big headache to deal with records in-house.

And that's regrettable. Why?  Because managing records through an in-house solution is doable and has advantages â€" it's not hard, it can save money, it's convenient, it's more secure, and it gets you organized.

Managing records in-house is well within the capability of small and medium sized businesses.

Fellowes, a company recognized for its commitment to innovation in the workplace, recently surveyed decision-makers at small and medium sized businesses with 1 â€" 1,000 employees.  That survey shows the advantages of managing records in-house, as follows:

1)     Save money â€" 52% of those who use an in-house document management system say it has saved them money / cut expenses.  Not only that, 16% of those say an in-house document management system has had a “strongly positive impact” on operational expenses.

In fact, cost is a key driver for switching to an in-house solution.  Almost 65% of those switching to an in-house document management solution say that costs of off-site document storage, shredding, binding and laminating were a factor in their decision.

To get a quick snapshot of your company's potential savings, try the Fellowes Savings Analyzer at savingsanalyzer.fellowes.com.

2)     No more unexpected and hidden costsâ€" One of the issues faced by businesses using off-site document storage and retrieval are unexpected  fees than can drive up the overall cost of off-site records management.  On top of basic storage and retrieval fees, there are extra charges for fuel surcharges, odd-size boxes, re-boxing, rush retrieval, rush delivery, third party delivery, storage minimums, handling charges, program fees, archival destruction/shredding, detailed billing, and photocopying charges. An in-house solution can minimize or eliminate all of these costs. This chart shows the negative impact of so many fees:

Fellowes Document Management Survey of Small Businesses

Click to see larger chart image

3)     Retrieval times are faster â€" Time is money in business.  Only 14% said that their off-site document management vendor retrieved documents the same day as requested.  Almost a third say it takes three days or more to retrieve records â€" sometimes more than a week!  With an in-house solution, speed is within your control.

4)     Efficiency and convenience improve â€" According to the survey, 74% say that going to off-site document management has had no impact or a negative impact on efficiency.

Fellowes created the Savings Analyzer to calculate your savings potential.  It takes as little as 60 seconds to run the calculator â€" try it and see.



Google tightens Gmail spoof security hole

Google has tightened up Gmail security after a researcher successfully spoofed emails to Google founders Sergey Brin and Larry Page.

Mathematician Zachary Harris used a flaw in Google's implementation of the DomainKeys Identified Mail (DKIM) standard to send emails to Brin and Page which were purportedly from each other, technology publication Wired said on Tuesday.

DKIM is a security standard that is designed to mitigate phishing and other spoofing attacks by cryptographically associating a domain name with an email message.

Google had used a weak 512-bit key to sign emails from a legitimate corporate domain, rather than the recommended key length of 1,024 bits proposed in RFC 6376.

Harris cracked the Google key using Amazon Web Services cloud computing at a cost of $75. Google is now using stronger DKIM keys, a Google spokeswoman told Wired.

A number of organisations are still using weak DKIM keys, leaving themselves open to phishing attack, US-Cert warned in an advisory on Tuesday.

Organisations should revoke and replace DKIM keys that are less than 1,024 bits, said US-Cert.

Google had not responded to a request for comment at the time of writing.



Now You Can Sell Products Via Instagram, With Chirpify

The world of selling and getting paid is rapidly evolving - and I mean rapidly.  It's not some pie-in-the-sky future vision.  It is possible - today - for small businesses  to sell and receive payments via social media.  New services are making that possible.

Chirpify, the platform that allows users to buy and sell directly from their Twitter stream, has now launched a version for Instagram. This means that social media users can now bypass the process of visiting virtual storefronts, adding items to their cart, and filling out credit card forms by making in-stream purchases on the Facebook owned photo service.  And voila - small businesses sell products via Instagram.

Here's how it works. Users can search Instagram for items tagged #instasale, then enter “buy” in the comments and an instant transaction will take place via PayPal. Businesses that want to sell items on Instagram need to first sign up for Chirpify's service and connect it with their PayPal account and Instagram.

Small businesses can create listings from their Chirpify dashboard and then post them to Instagram.  Or they can post directly to the Instagram app and then Chirpify will automatically create a listing.    Oh, and what about record keeping?  Transaction records are important for small businesses.  No worries â€" Chirpify offers detailed receipts to both sellers and buyers. (And of course, you always have your PayPal transaction data.)

This expansion into Instagram commerce may not be the last for Chirpify. With more and more emphasis being placed on social media for online retailers each day, and hundreds of millions of the public using social media, it makes sense for retailers to embrace services that cut out the middle step of linking to a traditional online storefront.  The easier you make it for people to buy from you, without jumping through hoops, the more likely they are to buy.

In addition, since Instagram is a photo-based service rather than text based like Twitter, it can be easier for companies to show off their products.  With Twitter, customers have to click links or expand tweets to see photos of the product for sale.  With Instagram, the product is already shown right there in front of potential customers.  As SiliconFlorist.com writes:

“A picture is worth a thousand words, but an Instagram photo is worth a thousand bucks.”

Another advantage of Chirpify:  businesses can start to gain valuable social data about real customers.  To date, social media data has mostly been separate from transactional eCommerce data - or you have to go to special lengths to try to marry up the two. With Chirpify, the data is right there.

Setting up a Basic seller account with Chirpify is free. However, your business will be charged 5% per transaction anytime you get paid. Buyers get charged nothing.

There  is also an enterprise version that includes advanced features like coupon codes and promotions, giveaways, branded storefronts, advanced reporting, umbrella accounts and more.  You have to request a quote for the Enterprise version.  We encourage Chirpify to develop a more transparent model in the future for the Enterprise version.

Chirpify can also be used by nonprofits and similar organizations to fund-raise or collect donations, or by individuals to send money to one another.

Chirpify, a graduate of business accelerator Upstart Labs, first launched its Twitter service in early 2012 under the leadership of CEO Chris Teso.  Chirpify uses the APIs of Twitter and Instagram (owned by Facebook) for its service, but isn't officially endorsed by either site.




You Created A Great Video, But Are You Properly Managing and Sharing It?

At one time, video production was an expense undertaken mostly by medium and large businesses. But today, video is everywhere. Social media has created a greater need for inexpensive video clips that companies can create and post on their own. KZO Innovations has a solution that small businesses can afford to install and maintain.

“KZO Business Video Suite has a unique spin on the traditional video content management and delivery platform, providing social commenting and notification features that continually improve the relevance and value of on-demand videos as more viewers watch and interact,” KZO co-founder Jeff Fissel states. “Much of the appeal of the KZO software is that it meets the requirements of large enterprises but is designed for the everyday business professional to record video, manage their own video content, and share it through a multitude of channels.”

The software has attracted the attention of many industry leaders. Business leaders like Cisco, SAIC, and Clark Construction have signed on for the service, but KZO stresses that it isn't only for large companies. Some of the company's more advanced features appeal to smaller businesses interested in staying on top of their marketing campaigns. Those features include:

  • Analyticsâ€"KZO Innovations provides information down to the individual visitor level. Find out who's viewing your video, how long they're viewing it, and at what point they stopped watching. If people are abandoning your video at a particular point, you'll be alerted to something that needs to be improved in your video.
  • Collaboration Toolsâ€"KZO's video suite goes beyond the usual viewer comments to allow viewers to interact as the video is in progress. Video creators can create polls and quizzes, embed presentation documents, and interact in discussion threads.
  • Securityâ€"Many small business owners are concerned about security when posting to sites like YouTube. KZO allows creators to require a user enter credentials before being able to view the video and streams video over SSL.
  • Integration with Enterprise Appsâ€"If your small business uses Customer Relationship Management (CRM) or other enterprise apps, those apps will work interactively with KZO's video suite.

You don't have to own a fancy video camera to create and upload video. KZO customers are even able to use webcams to record presentations. You can add PowerPoint slides, syncing them with your presentation. Another bonus feature is the ability to capture your desktop. Imagine being able to pull up a piece of software and train someone how to use it, recording that training as you go. It could also be used to illustrate a project or concept to your clients or colleagues.

Most video recording systems require highly technical, skilled staff to implement and maintain. KZO is ideal for small businesses because it is easy to put in place, while still providing the functionality and security a business needs. The best thing about KZO is that it's affordable for small businesses. Plans start at $49 a month. For more information about the video suite's features, visit the company's website.



Barnes & Noble pulls PIN pads after fraud ring hits stores

Barnes & Noble has withdrawn PIN pads from all of its nearly 700 stores nationwide after discovering that scammers tampered with the devices at 63 locations to carry out card skimming fraud.

The company disconnected the point-of-sale devices on 14th September, it announced on Tuesday in a news release, but waited to notify customers of the breach while the FBI began looking into the matter.

The retailer confirmed that the compromised PIN pads were discovered at stores across the country â€" in New York, New Jersey, California, Connecticut, Florida, Illinois, Massachusetts, Pennsylvania and Rhode Island.

The company said that “criminals planted bugs” in the devices, “allowing for the capture of credit card and [ATM] PIN numbers.”

“Barnes & Noble has completed an internal investigation that involved the inspection and validation of every PIN pad in every store,” according to the release, which the company emailed to SCMagazine.com. “The tampering, which affected fewer than one per cent of PIN pads in Barnes & Noble stores, was a sophisticated criminal effort to steal credit card information, debit card information and debit card PIN numbers from customers who swiped their cards through PIN pads when they made purchases.”

The company said its member database was not affected by the breach, nor were purchases made on its website. Nook products and apps, which are offered by Barnes & Noble, were not impacted, and the tampered PIN pads were not found at any of Barnes & Noble's college bookstores.

Barnes & Noble has not confirmed whether customers reported fraud as a result of the breach. But the company advised customers potentially affected to change their debit card PIN numbers and to watch for suspicious activity in their accounts or statements, including unauthorised transactions or cash advances.

Gunter Ollmann, vice president of research at security vendor Damballa, said the skimming incident was likely the work of insiders, given the time needed to set the stage for the attack.

Fraudsters could have switched out the card readers with tampered devices, or tinkered with the original devices, he said.

“It requires physical access to it to make the change,” Ollmann told SCMagazine.com on Wednesday. “It isn't like some breaches that make use of malware or insecure wireless access networks. One question that comes to mind is that while they have notified law enforcement, it's not clear whether this Barnes & Noble [incident] was part of a larger threat that targeted other retailers.”

A breach similar to this one occurred at crafts store chain Michaels in July 2011. Eduard Arakelyan and Arman Vardanyan have been among those charged with planting skimming devices on point-of-sale terminals in 84 Michaels stores across the country, then withdrawing tens of thousands of dollars from ATMs using the stolen credit card information.

In July, the two men were sentenced in Oakland, California, to 36 months in prison for bank fraud and identity theft.

UPDATE: Barnes & Noble has made available (read down) a list of the affected stores. H/T to @PogoWasRight.



Square Expands Reach, Heads to Canada

Square, the new method of accepting credit cards anywhere, is empowering small businesses, particularly merchants in the U.S. Recently, the company took its first step toward making its service available to businesses outside the country. Square is one of many tools making it easier for small businesses to sell their products and services to consumers. In this roundup, we'll also take a look at other ways your business can market and sell.

A New Way to Pay

The next logical step. Square, with an estimated 2,000 businesses already using its services to take credit card payments from customers, for a total of $8 billion in annual transactions, is already a success in the U.S. Due to its close proximity and because its primarily English-speaking population presents no language barrier issues, Canada seemed the next logical place to test the mobile card reading/processing system. TechCrunch

It's all in the cards. The Square team obviously hopes its simple and versatile service will be as big a hit with Canadian merchants as it has been in the U.S. The free mobile card reader attaches to the earphone jack of any iPhone, iPad, or Android device. The app allows any business to accept credit card payments securely and charges a low rate of just 2.75 percent per swipe. Square

Tips For Better Sales

Some stiff competition. A new payment system for retailers comes at just the right time, when merchants of all sizes including mom and pops face increasing competition. Here are some other new technologies that do things like collect information from past customer behavior, competitors, and other sources to help small businesses make better decisions on how to handle marketing and sales in the future. Buyer Zone

Out of sync. Ideally, marketing and sales efforts at any company should be aligned, maintains Act-On Vice President of Sales, North America, Chris Hardeman,. If your marketing and sales aren't in sync, you are likely loosing potential revenue and spending unnecessary resources that don't result in sales. Marketing Action Blog

How to relate. A big part of marketing and generating more sales today has to do with building better relationships with customers. Although relationship building is often talked about in social media, it is just as important in almost any kind of business. Here's a clever post on what your pets can teach you about connecting with customers. AWeber Communications

A loyal friend. Customer loyalty programs are another great way of improving sales and of bringing those same customers back for more. Blogger James Stewardson shares these simple ideas for improving your customer loyalty program, thus improving your sales. From loyalty cards to finding other creative ways of making customers feel special, here are some ideas to start you thinking. UPrinting

When things go wrong. As important as how you treat customers when times are good, is how you handle relationships when things go wrong. Be sure to react appropriately when your company has made a mistake. The way you respond to errors, especially big ones important to your customers, determines the level of trust they will have for your brand in the future. Step By Step Marketing