Could Your Next Pizza be Delivered by a Drone?

Perhaps you caught the story recently on 60 minutes on Drones Over America. Or more likely you’ve heard about the interview with Jeff Bezos of Amazon on their plans to begin using drones to deliver packages to your door.

Drones are becoming a very hot, and controversial, topic. As technology advances, this once extremely expensive tool that was used primarily by the military is now available to the everyday Joe. But with strong concerns revolving around privacy and the U.S. government’s insistence on regulating this new technology, we are left to wonder what role, if any, drones will have in small business, and if they are simply a futuristic dream or a soon to be reality.

Let’s back up a bit and give those who haven’t heard anything about drones a bit of information. An unmanned aerial vehicle (UAV), commonly known as a drone, is an aircraft without a human pilot aboard. Flight of these objects is typically controlled autonomously by onboard computers or by remote control of a user on the ground. Drones come in a variety of sizes and shapes, and while they were typically used in military and special operation applications, they are growing in use in a number of civil applications including firefighting, policing and search and rescue missions. Drone use is preferred in what industry experts refer to as ‘DDD’ situations: Dull, dirty and dangerous.

Domestic drones, although relatively new, are a multi-billion dollar industry and one that is growing rapidly and creating thousands of jobs. We are seeing these devices being used in a number of creative ways by commercial businesses. While some of the examples we’ll share are purely promotional, the fact remains that they may actually be possible as the industry expands and grows.

This is probably why Facebook is looking to purchase drone company Titan Aerospace for $60 million dollars to help with an initiative called Internet.org. In keeping with the initiatives goal to bring Internet connectivity to the two-thirds of the world’s population that currently lacks access, solar powered drones would be stationed, like satellites, above these areas to provide an Internet signal. There is an absolute value to these devices and their technology, which will only grow as the technology does and our imaginations allow.

Here are some of the unique uses of drones in small business we discovered:

College Textbook Delivery

Australian textbook company Zookal teamed up with Flirtey, the worlds first autonomous aerial delivery company, to deliver textbooks to Australian college students. While this exercise was a bit more about promotion than practicality, due to the cost of running the drone and the capacity of existing battery life, it did display that it is not a far-fetched idea that is very possible as the technology increases in efficiency.

Pizza Delivery

In June of 2013, a Domino’s pizza franchise in the U.K. revealed a video of their ‘DomiCopter’ - a UAV delivering piping hot pizza to your door (pictured above). This project, the brainchild of Domino’s independent master franchise company in the U.K. and one not being considered in the U.S., demonstrated that food delivery such as this, although a bit promotional, would be very doable in the near future.

Fighting Autism

Taking Autism to the Sky is a Kickstarter campaign created by Paul Braun of Madison, WI. This project lets kids with autism get a new perspective of the world - from the air - by building their very own hexarotor, flying it and making a film of their journey. As listed on their Kickstarter website:

“One major benefit is that this project will showcase a positive, peaceful, enlightening application of “drone” technology that is often viewed in a negative light given the military’s use of it. The term drone conjures up negative images of surveillance, bombing and description. This project, however, looks to humanize and personalize the technology. To shed light on and feed the human condition.”

Drones as Tour Guides

Because many UAV’s can be programmed to follow GPS coordinates, drones can serve as the perfect tour guide, directing you to specific points in a specific area. MIT is using drone technology to give students a tour of their complex campus.

While personal use of drones in the U.S. is generally allowed, commercial use is restricted by the FAA. There are a couple of major hurdles that we’ll need to overcome before we see generalized use of drones here in the U.S. for commercial applications.

The first is the concern of privacy. While there is no doubt that we live in a surveillance society and there are cameras everywhere watching our every move, the introduction of an unknown entity, such as a drone, opens a whole new bag of issues that government regulators need to review.

The second is safety and the obvious issues of flying these devices into birds, planes, personal property and people. While other countries, such as Australia and the U.K, have more open acceptance to the use of UAV’s with limited regulation, it will be some time before we see regulations allowing the commercial use of drones. As the industry grows, technology expands and more commercial uses of these devices are discovered that will allow for the savings of significant amounts of money for businesses, regulation may well be pushed along to allow for their use.

Until that time, we’ll need to keep dreaming about the day our Amazon package drops out of the sky and onto our front doorstep just hours after ordering. And while you may think that the daily use of drones in business is a completely far-fetched Sci-Fi idea that only our great-grandchildren will ever experience, I remind you of another technology that we felt the same way about only 30 years ago: The cell phone.

Here’s to dreaming, technology and forging our way into the future!

Image: Domino’s

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How to Fight Back Against Decreasing Facebook Visibility

For businesses that have invested significant time and effort into cultivating a Facebook following, the recent news about the declining visibility of business Facebook posts is a major blow.

One study suggests that as recently as two months ago, just 6% of your fan base saw your posts. Experts speculate that organic exposure will drop to just 1 - 2% over time. While the move is dedicated to forcing businesses to increase advertising spend, there’s a real gap emerging in terms of what businesses can and will do.

What should businesses do when they don’t have major advertising budgets, and leaving Facebook entirely isn’t feasible?

Migrate Away From Text Only Posts

While Facebook hasn’t revealed the overall extent to which algorithmic changes are impacting page visibility, they have been public on one change affecting small businesses. Text only posts have less visibility than other story types.

In a statement, Facebook said:

“This will help us show people more content they want to see. Page admins can expect a decrease in the distribution of their text status updates, but they may see some increases in engagement and distribution for other story types.”

Garner more exposure by focusing on videos, images, and link-based updates.

Follow Facebook Insights

Anecdotally, many small businesses are noting a difference in content type. For example, some have suggested that including a promotional link in a comment to an update - rather than the update itself - has resulted in more visibility and better engagement.

Watch your Facebook Insights for a more granular look at what’s impacting your business, and the kinds of content that are getting the best traction.

Encourage Followers to Visit Your Page

Algorithmic changes are having an effect on what information followers see in their newsfeeds. You still control the real estate on your page, however.

The best Facebook strategies will make use of Timeline tools such as custom tabs and highlighted posts. It’s also important to find ways to encourage fans to regularly visit your page. Competitions and exclusive content are two approaches that can keep fans engaged over time.

Run the Numbers

How valuable are your Facebook followers? Look at your analytics to better understand whether these customers have an impact on your bottom line.

If Facebook as a network sends you customers that tend to make purchases and a decline in this traffic flow will cause your business to take a hit, it’s time to evaluate your advertising options.

Depending on the priority of Facebook as a marketing platform for your business, it may be time to devote some budget to advertising. Start with cost controlled experiments to test the return on investment (ROI).

Diversify to Minimize Your Risk

Another important strategy is finding other social platforms that will help minimize your risk over time. Investing all your energy in any platform that you don’t own creates a potential hazard for your business. The rules can change at any time, and you’re unable to change it.

Consider tools like HootSuite that allow you to centralize your social media management, and target multiple networks with your social media activity. It’s also helpful to invest in cultivating the channels that you own - primarily your blog, website, publishing relationships, and your email list.

For many businesses, Facebook’s power play for advertising is both frustrating and a potential threat to revenue and profit. It’s important to determine how important Facebook remains to your business, decide whether advertising investments are likely to pay out, and take steps to maximize what exposure you do have on the network.

Have decreasing Facebook page views impacted your business?

Facebook Photo via Shutterstock

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How GPS Tracking Helps Small Vehicle Fleets Fire or Reward Employees (@Fleetmatics)

So you have a fleet of vehicles for your local delivery company, installation service or anything else. If you’re using paper and pen, or a spreadsheet to manage these vehicles you’re wasting money and/or being highly unproductive.

I spoke with the owner of Hidden Fence who told me that by using GPS tracking software for this fleet of vehicles, he’s able to save time, save money and overall be more productive. Those business owners who are not using technology to manage their fleet are wasting fuel, increasing costs and overall not squeezing every bit of profit they can from each vehicle.

One more thing we often don’t realize is that vehicle tracking technology can help you reward good drivers and re-train or fire bad drivers. Furthermore GPS tracking is a powerful tool to boost customer service.

Check out my interview the CTO of Fleetmatics (maker of GPS tracking software) here https://www.youtube.com/watch?v=ZsBKiyJ5rSo or below.



How GPS Tracking Helps Small Vehicle Fleets Fire or Reward Employees (@Fleetmatics)

So you have a fleet of vehicles for your local delivery company, installation service or anything else. If you’re using paper and pen, or a spreadsheet to manage these vehicles you’re wasting money and/or being highly unproductive.

I spoke with the owner of Hidden Fence who told me that by using GPS tracking software for this fleet of vehicles, he’s able to save time, save money and overall be more productive. Those business owners who are not using technology to manage their fleet are wasting fuel, increasing costs and overall not squeezing every bit of profit they can from each vehicle.

One more thing we often don’t realize is that vehicle tracking technology can help you reward good drivers and re-train or fire bad drivers. Furthermore GPS tracking is a powerful tool to boost customer service.

Check out my interview the CTO of Fleetmatics (maker of GPS tracking software) here https://www.youtube.com/watch?v=ZsBKiyJ5rSo or below.



Vine: Now You Can Send Video Messages Directly to Friends and Colleagues

Vine has expanded beyond looping videos. Vine has introduced a new service where you send video messages directly to your friends.

The addition of private messaging comes with the ability to send short video clips to any contact on your mobile device - not just other Vine members. Of course, non-Vine recipients of these messages will be limited to send you text responses back.

Vine Product Manager Jason Toff says in a company blog post that this feature was something some users were already doing:

“From Vine’s early days, we recognized that there was a growing desire and need for private messaging on Vine. We’ve watched the community come up with some clever ways to send videos to their friends as we’ve been working on this solution.”

Vine messages can be sent to multiple users at once. However, all responses to group messages are recorded in individual conversations in your Vine inbox. You will also have the ability to block messages sent by users you don’t know.

To create a video message, you need only select the feature from the navigation menu on the Vine app. There’s one tap required to start recording a message, and another tap to stop. Recipients are selected from contacts stored either through Vine or the address book on the mobile device you’re using.

Originally, Vine was just a way of sharing very short videos with your followers, similar to the way social media platforms let you share updates with your network. Some small businesses began to take advantage of the unique format â€" quick, 6-second looping videos you can embed almost anywhere â€" and created marketing campaigns using Vine.

The direct messaging addition presents some potential new opportunities for businesses using Vine.

First, the group messaging function will allow you to send short messages to your co-workers. If you’re looking for everyone’s reaction to something, a video reply could give you more than just an emotionless text.

Second, if your business does have a Vine account already, you could try sending messages to individual contacts. Depending on the privacy settings your recipients choose for Vine messages, however, could determine whether they ever see your messages. TechCrunch’s Matthew Panzarino believes businesses could take advantage of direct messages Advertising, though, it could take time:

“This seems likely, but the built-in privacy controls should allow people to minimize that. If it does roll out to advertisers, I’d say it’s not likely to do that right away.”

Image: Vine

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Get It Together! Consolidate Your Business Systems

As your company grows, you add more processes, software, and people. If you haven’t been proactively streamlining all along, you may be surprised to find that your systems are complicated and redundant.

Consolidating workflow will help your growing business continue to flourish and keep your people working on the important stuff.

Reduce Data Entry Time

If you’re entering the same data in multiple places, you’re wasting your time. Software app integration lets you enter data one time and sync it in other places automatically.

A huge timesaver? Look for customer relationship management (CRM) software that offers app integration with other services, such as email marketing, accounting, and content management. For example, Insightly integrates with Evernote, Gmail, Google Calendar, Google Drive, MailChimp, Outlook 2013, Quote Roller, Torpio, and Zapier. Soon, Insightly will also integrate with QuickBooks Online.

Integration allows you to more efficiently manage tasks within your CRM without duplicating work, such as linking project information from Evernote to an organization in your CRM, or creating personalized quotes with CRM information via Quote Roller.

Work in the Cloud

The days of being unable to work on a project because data is stored on a desktop you can’t access are over. Now everyone on your team, your clients and anyone else who needs to collaborate on a project or document, is able to see and use important information from any place via the Internet. Data stored in the cloud is resistant to corruption due to computer glitches because it’s not stored on any one individual’s computer.

Be aware that when some cloud apps have unexpected downtime, it could affect your ability to work. (Was your business affected when Google Drive went down in March?)

If you’re worried about downtime issues, consider combination apps that allow you to work from backup data stored locally, or those that have offline mode. Popular cloud apps for business include Google Apps for Business, Office 365, Box, and RebitPro. In addition, many cloud apps are lower cost alternatives to purchasing a block of software licenses for your company.

Use Just One Calendar

Few things are more frustrating than missing a deadline because someone was checking the wrong calendar. The best way to avoid this is by using just one calendar for everyone and every project.

Choose a calendar that will integrate with the software you use for CRM and project management, plus the mobile devices your team regularly uses. Not only will you be able to sync important project deadlines, but your team can manage their own schedules within the same mobile app while keeping on top of important company deadlines.

Follow the “K.I.S.S. Rule”

Just like you learned in school, Keep It Simple, Silly.

If you want to avoid complicating routine business tasks and creating redundancy in your workflow, always focus on simplicity. The latest technology doesn’t always improve upon what you’ve already got in place. If you are shopping for better business systems, be sure you aren’t duplicating something you already have. This is one place where plugins, apps, and extensions are really helpful.

You can find software, such as CRM or a Web browser, that does one thing really well. Then perhaps add a plugin that automates a process or adds functionality you’ve been managing with a uni-tasking piece of software. That frees you and your team up from one more program and one more process to learn.

If you’ve been neglecting streamlining your business systems, the first time you take a hard look at the options could be a little overwhelming. Once you take the time to find the right apps for the jobs you need automated and eradicate any redundant systems and software, you’ll be empowered to regularly assess your systems, making the upkeep much simpler going forward.

Possibly the best payment for streamlining systems is freeing up your team to work on projects - rather than burning time doing redundant tasks.



Heartbleed flaw threatens millions of websites

Systems admins are being warned of a "potentially disastrous" security flaw that allows hackers to steal data from millions of websites worldwide without leaving a trace.

The so-called ‘Heartbleed' bug (CVE-2014-0160) was revealed by researchers from Finnish security firm Codenomicon and Google in an 7 April advisory . It compromises the OpenSSL security system used to protect many of the world's websites.

The bug, which has been in the wild for around two years, lets attackers steal what the researchers call the “crown jewels” - the website encryption keys which allow them to impersonate the administrators and steal any past and future traffic passing through the site.

The researchers say attackers can capture “anything worth encrypting”, including user passwords, financial details, emails and secret documents.

They explain: “We attacked ourselves from outside, without leaving a trace. We were able steal from ourselves the secret keys used for our X.509 certificates, user names and passwords, instant messages, emails and business-critical documents and communication.”

The flaw is called ‘Heartbleed' because it comes from a programming mistake in OpenSSL's implementation of the TLS/DTLS (transport layer security protocols) ‘heartbeat' extension. It affects websites using OpenSSL 1.0.1 through to version 1.0.1f.

Website administrators have been urged to upgrade to the newly released OpenSSL 1.0.1g which patches the bug.

Explaining how widespread the vulnerability is, the researchers say OpenSSL is used in Apache and nginx web servers. These host more than 500 million websites, according to net monitoring firm Netcraft, though it is unclear how many of these servers use the affected software versions.

The researchers says OpenSSL is also used to protect email servers (SMTP, POP and IMAP protocols), chat servers (XMPP protocol), virtual private networks (SSL VPNs), network appliances and a wide variety of client-side software.

Jaime Blasco, director of AlienVault Labs, said his firm has tested different websites and as an example, Yahoo.com is vulnerable to the attack.

Security expert Paul Stone, senior consultant at Context Information Security, confirmed the scale of the threat. He told SCMagazineUK.com via email: “This is an extremely serious vulnerability that affects a large portion of HTTPS-enabled web servers. It's much easier to exploit compared to other recent SSL/TLS-related vulnerabilities because it doesn't require a man-in-the-middle scenario; an attacker can connect directly to any web server running unpatched versions of the OpenSSL software and read portions of the server's memory.”

Kaspersky Lab senior researcher David Emm agreed, telling SCMagazineUK.com via email: “The existence of the CVE-2014-0160 vulnerability is clearly important. OpenSSL is widely used to secure internet-based communications - web, email, IM and VPN. If exploited, this vulnerability would allow an attacker to read the memory of vulnerable systems. They could intercept any sensitive information - including, but not limited to, user names and passwords, for example, in order to assume the identity of a website provider or its customers.”

Paul Stone added: “Since this attack is so easy to carry out and exploit code is already available, it is certain that sensitive data is being stolen from thousands of websites by skilled and unskilled attackers alike. Website operators should follow advice to patch their servers, update their encryption keys and monitor for compromised user accounts and data.

“The only slight upside is that the attacker has no control over what data is read - therefore, it is difficult to target a particular user's data or password using this attack.”

Tim (TK) Keanini, CTO of Lancope, said the whole issue was “a mess” and explained how badly users are affected.

He told SCMagazineUK.com via email: "This is one of the most major vulnerabilities to happen this year and it will be with us for quite some time as everyone who is vulnerable will need to remediate.

“Most if not all of the major websites are aware and have fixed this problem - that is not the major concern. The major concern is everyone else who is affected by this bug as it does not just apply to websites and most have no idea they are at risk.

“It is not easy for most people to know what version they are running and if this is built into a router or embedded device, chances are very slim they will ever know. The attacker will also leave no logs when they perform their attack. What a mess - and these messes are a normal part of the internet.”

The Codenomicon and Google researchers say intrusion detection and prevention systems (IDS/IPS) can be trained to detect use of the heartbeat request, by comparing the size of the request against the size of the reply. “Use of Perfect Forward Secrecy (PFS), which is unfortunately rare but powerful, should protect past communications from retrospective decryption,” they add.

And they say one bright side is: “Although this is painful for the security community, we can rest assured that infrastructure of the cyber criminals and their secrets have been exposed as well.”

More details of fixes and patches for Heartbleed are provided by the US SANS security research organisation .



Linksys Continues Expansion In SMB Market With Wireless Access Devices

Linksys Wireless access devices

Are the amount of Internet-enabled devices in your office beginning to strain your WiFi bandwidth?

A new offering from Linksys is just one way the company is affirming its commitment to small businesses, especially those dependent on the Web for success. New Wireless-AC Access Point devices are designed to get more Web-enabled devices faster Internet access.

Linksys also unveiled new Smart Switches, too, that help provide more power and better energy efficiency around the office. These devices are designed to help your office run more efficiently and get more Internet-enabled devices connected to the Web.

Linksys Director of Product Development Luis Artiz explained to Small Business Trends that these and future releases from the company cater to “cash-sensitive” small business owners, especially. He said:

“People can be connected to things that are important to them, no matter what they are.”

Artiz says these first two devices are just the beginning for Linksys catering to the small business market.  Here’s a quick look at the new products Linksys introduced recently:

Dual-Band Wireless-AC Access Points

Two new Access Point devices are designed to improve a business’ wireless infrastructure to allow more devices to share your network connection.

The company says these devices can improve wireless connection speeds up to three times faster than current options for small businesses. In a statement, Linksys Business Products Director Steven Lin explained the new Access Points are designed for providing faster connectivity to a growing number of Web-enabled devices. This goes beyond just you and your employees’ smartphones and computers, too. Devices like security cameras and card scanners also require Internet access and consume valuable bandwidth.

“With the proliferation of mobile devices such as smart phones and tablets in business environments the need for faster Wi-Fi and more capacity is evident. And with the Internet of Things moving into the office environment, everything will become connected going forward. It starts with notebooks and smartphones, but as we look forward, door locks, card scanners, cameras and security sensors can also be added to that list.”

Business Grade Smart Switches

Linksys also introduced six new Smart Switch products. These devices are designed to provide power to numerous devices on your business’ network.

The Smart Switches are available in 8-, 18-, and 26-Gigabit Ethernet port configurations with or without Power over Ethernet+. This can help provide power to connected devices like WiFi access points and IP security cameras, according to a Linksys release.

These Smart Switches can even power down ports when they’re not being used. This makes the devices energy-efficient and reduces power consumption. This could help save your business money in the long run, certainly.

Linksys and its parent company Belkin also announced a Partner Program for resellers of these and other devices. Companies that enter this Partner Program can be eligible for rewards based on sales volume. The companies also provide partners with training and promotions help to drive more sales.

Belkin acquired Linksys in March 2013. Since then, Linksys and Belkin have introduced more than 30 new products designed for small businesses, including surveillance cameras last January.

Image: Linksys



XP users buy security protection

Microsoft has officially ended security support for Windows XP but the government and many large organisations plan to pay to protect their XP users.

Today, the day Microsoft officially ended security support for Windows XP, it's emerged that April 8 marks merely the end of ‘free' XP security - with many large organisations set to follow the UK Government and pay to protect their XP users until they can migrate.

The Cabinet Office signed a £5.5 million deal with Microsoft late last week for the UK public sector to keep receiving XP security updates for the next 12 months. Similar deals have been struck by the Irish and Dutch governments, and experts predict large enterprises will follow suit.

But such ‘paid-for' security is only available to Microsoft Premier Support contract customers. And enterprises have been warned by the UK Government's own privacy watchdog, the Information Commissioner's Office (ICO), that if get their XP security wrong after April 8 they face fines of up to £500,000 under the Data Protection Act.

Likewise a Microsoft advisory warns enterprise users keeping XP: “Businesses that are governed by regulatory obligations such as HIPAA may find that they are no longer able to satisfy compliance requirements.”

Microsoft ended its 12 years of XP security support this Patch Tuesday, meaning it will no longer provide security updates or technical support for XP. But In a partial concession announced in January, it will still issue updates to its XP anti-malware software through to 14 July 2015. For enterprise customers, this lifeline applies to System Center Endpoint Protection, Forefront Client Security, Forefront Endpoint Protection, and Windows Intune running on XP.

But the fear factor - some industry watchers predict a flood of ‘saved-up' Zero-day cyber attacks will target exposed XP users after April 8 - may prove a useful earner for Microsoft as more organisations ‘go private' for their XP secureity support.

With research this week from AppSense showing 77 percent of organisations will continue running XP, industry expert Brian Honan of BH Consulting thinks the UK Government has made a positive move that many large enterprises will follow.

He told SCMagazineUK.com: “The big challenge for governments and large enterprises is the whole cost of moving to Windows 8 or 7 - not just the operating system but every application like Office, and for large legacy systems it could be very time-consuming to move. Also the hardware organisations bought maybe 10 years ago may not be capable of running modern operating systems and there is the whole issue of user training as well.

“So the UK government is buying time to make sure the migration is done in a proper way. I see it more as a positive than a negative. You might ask why they haven't done it earlier but I think the money simply hasn't been there. I think you will find many large organisations with large XP footprints may not have had the time or budget yet to move.”

Honan added: “For XP it is end of free support rather than the end of support. XP is an example of where the software has moved on - but just because it is obsolete does not mean it's no longer used.”

Steve Durbin, global vice president of the Information Security Forum (ISF) industry body, agreed paying for extended support “should buy businesses and UK government departments a little more time to ensure they are able to migrate in a planned fashion with a security safety net still in place”.

But he told SCMagazineUK.com: “This cannot continue and Windows XP users must take responsibility for migrating off XP in order to avoid potential attacks, hacks and breaches by cybercriminals who are only too well aware that this presents an opportunity.”

Meanwhile Tim Holman, president of the ISSA-UK security professionals organisation, insists “all is not lost” for users who cannot afford extended security support.

He told SCMagazineUK.com via email: “I doubt many organisations have that kind of money lying around and simply cannot afford the extended support offered by Microsoft. HMG will not be permitted to share their patches with the rest of the UK as per the licensing conditions set down by Microsoft.”

But he said: “All is not lost for organisations that cannot afford extended support - there will be plenty of hardening and configuration recommendations published by the security community, and anti-malware solutions will be able to detect/prevent many future exploits.

“Is there a risk that there's a major vulnerability or ticking security time bomb for those using XP? I think not. It's been around for almost 15 years and has been hammered to death by the research community and hackers, and they're moving on. XP users must, of course, tread carefully and stay up to date with vulnerability research.”

In contrast, EY information security director Mark Brown believes in the ‘doomsday scenario'. He told journalists via email: ““There is inevitably a cost associated with changing from Windows XP, but the cost to business of doing nothing may be even greater and may result in the doomsday of a cyber-fatality with an impacted business unable to recover sufficiently to continue to operate. Hackers will use this as an opportunity to take advantage of those organisations that have not got their house in order.”

The Cabinet Office move has also been criticised by the UK Institution of Engineering and Technology (IET) as “at best a short-term stop gap measure”. IET cyber security lead Hugh Boyes said in a statement: “The Government should set an example by ensuring that PCs using the XP operating system within its IT estate are upgraded or replaced within the 12-month contract.”

Meanwhile, ICO group manager Simon Rice warned organisations in a March 10 blog: “As a responsible data controller it is your organisation's responsibility to make sure you have ‘appropriate technical organisational measures' in place to keep people's details safe... to make sure you don't fall foul of the Data Protection Act and put your organisation in line for a penalty of up to £500,000.”

The ICO says organisations must stay on top of software updates but Rice points out: “In the case of Windows XP and Office 2003, from 8 April there will be no updates to apply. Anyone using these two products must look at migrating to a supported operating system. Failure to do so will leave your organisation's network increasingly vulnerable over time and increases the risk of a serious data breach that your actions could have prevented.”



Are You Stuck Between a Rock and These Hard Places?

During the course of their career, every small business owner gets stuck. The key is to know where and how to get unstuck.

My annual survey of 5,000 small business owners identifies the problem areas. Here are a few excerpts:

Treating Their Company Like a Job

The Survey: Over 40% of owners do whatever customers need in order to earn money for their business. This does not allow them to strategically ramp up a profitable business.

The Solution: Don’t take every piece of work offered by a customer. Focus on what the company is good at and get more of that profitable business.

The Daily Plan Gets Interrupted When Entering the Office

The Survey: 53% don’t have a plan for their day or it gets destroyed when they start work.

The Solution: Before opening email, voice mail or social media, do two important tasks that will make the day productive.

They Never Take a Break

The Survey: Over 50% said they are too busy to take a break and always have their phone near them. This is because they have a fear of getting left behind.

The Solution: Find a daily place without a smartphone where personal batteries can be recharged and let creativity flow.

They Fear Failure

The Survey: Over 40% said that failure is not an option. They fear it so much that they stop taking risks in their business.

The Solution: Accept failure. Learn something. Let go of that failure and take another action to get to another success.

They Are Afraid of Selling

The Survey: 41% are either afraid of rejection or not sure how to build a relationship with a prospect. 59% said that they are too busy servicing existing customers to find new ones.

The Solution: A company can’t really sell anything to anyone. They need to be there when customers are ready to buy by executing a daily systematic marketing plan.

They Stop Marketing as Soon as They Have Sales

The Survey: 58% only market their products when they do not have sales. They also believe their products are so superior that they do not need to market them at all.

The Solution: Execute a systematic marketing plan through content marketing on a weekly basis.

They Don’t Know How to Use (or Have Stopped) Social Media

The Survey: 54% either do not have a social media strategy or have stopped using it.

The Solution: Social media is part of promotion. Use it to form relationships by providing help to customers, prospects and connectors.

They Let Poor Performing Employees Stay

The Survey: 53% never fire employees since it is too uncomfortable or they are too loyal.

The Solution: Be slow to hire and quick to fire. Find the team that makes the company profitable. Fire anyone that does not add productively to the company.

They Don’t Ask for Help

The Survey: 44% never ask for help because they believe they have to figure it out on their own. Many others are unsure of who to ask for help.

The Solution: Find a formal or informal group of advisors and mentors to answer pressing questions. Do not go it alone!

They Allow Personal Smartphone Usage at Work

The Survey: 74% do not monitor personal use of smartphones which can destroy company productivity.

The Solution: Have a written policy that personal smartphones are not to be used during work except in emergencies.

Bonus: They Rarely Review Their Financial Statements

The Survey: Over 20% never look at their financial statements because they are hard to understand.

The Solution: Get trained to understand every line of the company’s financial statement. Review them monthly.

Tell me - where are you are stuck?

Rock Photo via Shutterstock



Report: On Mobile Devices, Apps Rule Compared to Mobile Browsers

When consumers are looking for information on your brand, it is more likely to be on a phone or tablet, instead of a PC. The mobile device is king. At least that’s according to a report released recently by a mobile analytics firm which concluded that mobile device usage is on the rise.

The firm which compiled the report, Flurry, says that the average US consumer spends 2 hours and 42 minutes a day on a mobile device (compared to 2 hours and 38 minutes a year ago), and that amount of time continues to increase. It was only a few years ago that mobile browsing was seen as a fad. Now it is in full command of the room and taking no prisoners.

But there’s another conclusion from this report that is even more interesting… and surprising.  And that is the solid dominance of apps over the mobile Web. For the average U.S. consumer,  86% of their time was spent using apps on a mobile device â€" or 2 hours and 19 minutes a day. Now compare that to usage of the mobile Web (i.e., what the report refers to as using a mobile browser).  Consumers spent just 14% of their time (22 minutes a day) browsing mobile websites versus using an app.

apps dominate mobile

One fact which seems to be borne out by all of these statistics is that the main casualty seems to be the browser. If you want to do something on a mobile device, the phrase “there’s an app for that” is truer than it has ever been.

Think of it this way â€" if you have a smartphone device, when was the last time you actually used a browser for something? Email - app.  Online banking - app. RSS feeds - app. Even Google has its own app.

It leads you to wonder:  Is the browser fast becoming an ancient dinosaur in the world of mobile?

So what’s the lesson to take away from this? At the very least, make sure that your website is mobile-optimized. But what would be even better is if you were able to have an app professionally designed for your business. Then you would be capturing a chunk of that 86%.

As Flurry said on their blog last year, “it’s an app world - the Web just lives in it”. You can thank Steve Jobs for that.