Three Tips To Keep In Mind As You Pitch Your Next Start-Up Venture

If you have an idea for a business you plan to launch, Devon George, COO at Prolific Interactive and expert start-up mentor & mobile developer on Maestro Market, a company that allows individuals and companies to connect with experts in a number of different fields, has provided the following insights you’ll want to take note of before you just start ‘pitching’ your idea.

Watch Out For Hollow Accelerators/Incubators. Incubators and accelerators are all the rage today with aspiring entrepreneurs seeking capital and mentors. Although incubators can be a valuable asset for entrepreneurs, it is important to do proper due-diligence before signing any deals because hollow incubators and accelerators promise the world but fail to deliver the access to mentors and anything else they might promise. Additionally, some entities have ominous terms regarding the amount of equity and capital they require from your company. Keep in mind that when signing any agreement regarding equity, having your own attorney at the table is a must, even if you are just starting out. Moving forward, if you are admitted to such programs, keep in mind the biggest complaint of participants is that they are not provided access to the “mentors” advertised as being part of the program.

The ONGOING Rise of Consumer Mobile Startups. Mobile is being touted as the hottest sector in technology today, but that does not mean you can enter the sector with half-baked ideas. If you think that “building the next Instagram” is your key to success, you better head back to the drawing board. Many companies pump money into development, but fail to utilize lean development principles and simple web based user acquisition. By devoting more efforts to user validation, the overall project cost and risk are greatly reduced as opposed to simply tossing ideas out and seeing what sticks. Additionally, lean development, the process of only building out the essentials for the initial launch, and then adding features as needed, can help save significant sums of money and cut time off of your project launch schedule.

The Great Crowdfunding Unknown. Crowd funding might appear to be an ideal way to raise capital for your projects but the current regulatory climate means that for traditional corporate projects, even those by small businesses, using crowd funding in lieu of traditional methods can spell disaster when it comes to ownership of your company and more. If you really want to pursue crowd funding, Kickstarter is the leader in the marketplace, but note that many of the projects are inventions rather than ongoing services. Unless you are raising capital only for an invention or project, you should refrain from crowd funding due to the fact the laws have yet to be written to govern the practice.

Overall when it comes to embracing new concepts, no matter how tempting it is, it’s always important to do proper due-diligence to ensure any new endeavors ultimately help your company’s operations. If the benefit is not immediately apparent, it probably is best to hold out for another opportunity, since they are usually easy to come by in the start-up sphere.



Three Tips To Keep In Mind As You Pitch Your Next Start-Up Venture

If you have an idea for a business you plan to launch, Devon George, COO at Prolific Interactive and expert start-up mentor & mobile developer on Maestro Market, a company that allows individuals and companies to connect with experts in a number of different fields, has provided the following insights you’ll want to take note of before you just start ‘pitching’ your idea.

Watch Out For Hollow Accelerators/Incubators. Incubators and accelerators are all the rage today with aspiring entrepreneurs seeking capital and mentors. Although incubators can be a valuable asset for entrepreneurs, it is important to do proper due-diligence before signing any deals because hollow incubators and accelerators promise the world but fail to deliver the access to mentors and anything else they might promise. Additionally, some entities have ominous terms regarding the amount of equity and capital they require from your company. Keep in mind that when signing any agreement regarding equity, having your own attorney at the table is a must, even if you are just starting out. Moving forward, if you are admitted to such programs, keep in mind the biggest complaint of participants is that they are not provided access to the “mentors” advertised as being part of the program.

The ONGOING Rise of Consumer Mobile Startups. Mobile is being touted as the hottest sector in technology today, but that does not mean you can enter the sector with half-baked ideas. If you think that “building the next Instagram” is your key to success, you better head back to the drawing board. Many companies pump money into development, but fail to utilize lean development principles and simple web based user acquisition. By devoting more efforts to user validation, the overall project cost and risk are greatly reduced as opposed to simply tossing ideas out and seeing what sticks. Additionally, lean development, the process of only building out the essentials for the initial launch, and then adding features as needed, can help save significant sums of money and cut time off of your project launch schedule.

The Great Crowdfunding Unknown. Crowd funding might appear to be an ideal way to raise capital for your projects but the current regulatory climate means that for traditional corporate projects, even those by small businesses, using crowd funding in lieu of traditional methods can spell disaster when it comes to ownership of your company and more. If you really want to pursue crowd funding, Kickstarter is the leader in the marketplace, but note that many of the projects are inventions rather than ongoing services. Unless you are raising capital only for an invention or project, you should refrain from crowd funding due to the fact the laws have yet to be written to govern the practice.

Overall when it comes to embracing new concepts, no matter how tempting it is, it’s always important to do proper due-diligence to ensure any new endeavors ultimately help your company’s operations. If the benefit is not immediately apparent, it probably is best to hold out for another opportunity, since they are usually easy to come by in the start-up sphere.



Gaming crowd backs NZ studio with US$2.5m

A kiwi game development studio has been left stunned after a crowdfunding round aimed at raising "a few hundred thousand" ended up raking in US$2.5 million (NZD$2.9).

Auckland-based Grinding Gear Games has just launched the third chapter of its popular online role-playing game Path of Exile.

But the game's future was under serious threat early last year, with the studio running low on money and in need of funds to complete development.

Founder Chris Wilson and his team of 20 developers decided to hold a crowd-funding round on their website, asking gamers to pledge varying amounts of money so Act 3 could be finished and made public.

When the crowdfunding round closed last week, Grinding Gear had attracted the support of 140,000 gamers from all over the world, who pledged a total of US$2.5 million (NZD$2.9 million).

"We were only expecting to raise a few hundred thousand dollars," Wilson said.

"This funding means we're able to scale up the size of our team and do more promotional work."

It has also allowed Grinding Gear to finish Act 3 and launch it in open beta, meaning it is now publicly available online on desktop or laptop.

Of the total funding, about 45 per cent came from the US, 45 per cent from Europe, and the remainder from other countries, including New Zealand.

Wilson said funders were offered various gifts depending on the amount they pledged, with most giving the minimum $10 allowing them to play the game in closed beta (pre-release form).

The most impressive gift, for those who gave $1000, was an "ostentatious diamond kiwi" which attaches to the person's profile while they are playing Path of Exile.

Wilson described Path of Exile as "a show-off game" in which players like to stand out and impress those they compete against.

The diamond kiwi shows a person has gifted a large amount of money and gives them special status in the game's community, made up of about 500,000 players.

"This gives a chance for people to show off that they're rich in real life, Wilson said.

"It makes them stand out and it also helps the company."

Now that Path of Exile is in open beta it is free to play but not free to win, meaning anyone can play but people have to pay if they want added features.

"Historically, games cost money to buy. But we think the way to make money is to make the game free and then ask people to pay money for things they want," Wilson said.

It is important to Grinding Gear that any paid-for features only serve to enhance the game, rather than giving players any advantage, he added.

Wilson said the studio was purely focused on developing its one game, creating more chapters and improving the story.

"We want to be much bigger in the future."

Grinding Gear Games was founded in 2006 and has about 20 developers, plus another half dozen support staff.

By Ben Chapman-Smith Email Ben

Gaming crowd backs NZ studio with US$2.5m

A kiwi game development studio has been left stunned after a crowdfunding round aimed at raising "a few hundred thousand" ended up raking in US$2.5 million (NZD$2.9).

Auckland-based Grinding Gear Games has just launched the third chapter of its popular online role-playing game Path of Exile.

But the game's future was under serious threat early last year, with the studio running low on money and in need of funds to complete development.

Founder Chris Wilson and his team of 20 developers decided to hold a crowd-funding round on their website, asking gamers to pledge varying amounts of money so Act 3 could be finished and made public.

When the crowdfunding round closed last week, Grinding Gear had attracted the support of 140,000 gamers from all over the world, who pledged a total of US$2.5 million (NZD$2.9 million).

"We were only expecting to raise a few hundred thousand dollars," Wilson said.

"This funding means we're able to scale up the size of our team and do more promotional work."

It has also allowed Grinding Gear to finish Act 3 and launch it in open beta, meaning it is now publicly available online on desktop or laptop.

Of the total funding, about 45 per cent came from the US, 45 per cent from Europe, and the remainder from other countries, including New Zealand.

Wilson said funders were offered various gifts depending on the amount they pledged, with most giving the minimum $10 allowing them to play the game in closed beta (pre-release form).

The most impressive gift, for those who gave $1000, was an "ostentatious diamond kiwi" which attaches to the person's profile while they are playing Path of Exile.

Wilson described Path of Exile as "a show-off game" in which players like to stand out and impress those they compete against.

The diamond kiwi shows a person has gifted a large amount of money and gives them special status in the game's community, made up of about 500,000 players.

"This gives a chance for people to show off that they're rich in real life, Wilson said.

"It makes them stand out and it also helps the company."

Now that Path of Exile is in open beta it is free to play but not free to win, meaning anyone can play but people have to pay if they want added features.

"Historically, games cost money to buy. But we think the way to make money is to make the game free and then ask people to pay money for things they want," Wilson said.

It is important to Grinding Gear that any paid-for features only serve to enhance the game, rather than giving players any advantage, he added.

Wilson said the studio was purely focused on developing its one game, creating more chapters and improving the story.

"We want to be much bigger in the future."

Grinding Gear Games was founded in 2006 and has about 20 developers, plus another half dozen support staff.

By Ben Chapman-Smith Email Ben

Tech Thursday (1/31): News From HP, Groupon, Web.com and Lenovo

Tech Thursday takes a quick look at business and technology news and updates for the small business community.

HP and Walgreens Extend Mobile Print Options for Customers

HP Adds More Than 8,000 Walgreens Locations to its Worldwide Public Print Locations Network

HP today announced that customers can now print directly from their smartphone or tablet to more than 8,000 U.S.
Walgreens stores, bringing the HP Public Print Locations (PPL) network to 30,000 sites worldwide.

By downloading the free HP ePrint Service iPhone app, users can order prints of their photos, which can be picked up from a local Walgreens in as little as an hour.

You can view more about this story here, or check out more on mobile printing from Smallbiztechnology.com here.

Groupon Payments Come To Android

Groupon Releases Updated Groupon Merchants App for Android, v2.2, with Groupon Payments

Groupon (NASDAQ: GRPN) announced the release of the newest version of the Groupon Merchants app for Android (v2.2), which incorporates Groupon Payments into the platform, offering merchants a better way to accept credit cards at the guaranteed lowest overall rates. Groupon merchants with Android devices who sign up for Groupon Payments will enjoy a fast, intuitive experience capable of fulfilling their everyday credit card processing needs.

Groupon merchants with Android devices may now enjoy the following benefits:

  • Hassle-Free Enrollment â€" Activate the service within minutes
  • Comprehensive Features â€" Use the Groupon Merchants app to enter bill totals, add tips, apply taxes, process refunds and email customer receipts
  • Dependable Service â€" Backed 7-days-a-week by a dedicated Groupon Payments support team reachable by phone and email
  • Security â€" Encrypted credit card information keeps customer data safe
  • Analytics â€" Payments information is seamlessly available through the online Payments Center where merchants can view live transaction history, check daily sales reports, track deposits to their bank account and analyze revenue trends
  • ROI Tracking â€" Groupon Merchants can scan and redeem customer Groupons and monitor tips and additional spending to track the success of their deal

 For more on this story, click here.

Web.com Partners with SCORE on 25 Small Business Forums in 2013 

Web.com Group, Inc., a leading provider of internet services and online marketing solutions, has announced that local help is on the way for small businesses eager to create or improve their internet presence.

Web.com plans to present more than two dozen Small Business Forums across the United States in 2013 in conjunction with its umbrella sponsorship of the Web.com Tour, the pathway to the PGA TOUR.  These forums will focus on the specific challenges and opportunities that small businesses face when moving from more traditional media to having an online presence.

The forums, which are free of charge, will give small businesses the benefit of Web.com’s 15 years of experience in helping small businesses with all the various online opportunities, including websites, online marketing, search engine optimization including local search, eCommerce, and more recently, social media and mobile options.  The first forum will take place in conjunction with the Chitimacha Louisiana Open on March 21st, 2013.

For a list of Web.com Small Business Forum sites and dates, please go to www.businessforum.web.com.

Lenovo Introduces K900 Smartphone & Smartphone Portfolio

Lenovo has announced its latest flagship smartphone, the K900, a premium smartphone with a super-slim profile whose look and feel make it a must-have for those who will see and be seen with their smartphones. A unique blend of design and performance, the K900 sports a 5.5-inch IPS screen, one of the best camera arrays available in class and a super slim 6.9mm profile, all running on an Intel® Atom processor.

Learn more about this new addition to the Lenovo product line here.



12 Ways to Protect Your Smartphone from Cyber Attacks

smartphone cyber attackEvery year security experts warn that our smartphones are due for a major attack.

This year is no different.

That mini computer you carry with you is a growing target for hackers. We use them to surf the Net, read email, watch news…not to mention they’re also being used as mobile wallets.

Heck. You’re probably reading this article from one now.

Smartphone Cyber Attacks: The Numbers

How serious is the risk

  • According to a study by Lookout Security 40% of mobile users (or 4 out of 10) clicked on unsafe links with their smartphone in 2012.
  • According to RSA, the security division of EMC, mobile users are at least 3 times more likely to become victims of phishing attacks than desktop users.
  • Mobile users are much less aware of mobile security options.
  • Mobile users easily download games or look for an app they need without researching the developer or knowing what types of permissions they should suspect.
  • According to AVG technologies, 89% are unaware that smartphone applications can transmit confidential payment information such as credit card details without the user’s knowledge or consent.
  • 91% are unaware that financial applications for smartphones can be infected with specialized malware designed to steal credit card numbers and online banking credentials.
  • 29% store credit and debit card information on their devices.
  • 56% did not know that failing to properly log off from a social network app could allow an imposter to post malicious details or change personal settings without their knowledge

Scary, isn’t it

But there’s good news too:

  • The 13,000 different kinds of mobile malware found so far is nothing compared to the 90 million threats detected for PCs.
  • Developers have learned from the long history of cyber-insecurity during the early PC era. As a result, smartphone operating systems are designed with much stronger security protections.
  • Most companies are already gearing up for the coming tidal wave of security threats (i.e Samsung investing in mobile security firm Fixmo.) The investment is being used to:

“. . .advance research and development in the areas of mobile device integrity verification, data loss prevention (DLP), risk analytics and trusted mobile computing.”

Ways to Prevent a Smartphone Cyber Attack

Here are a couple of suggestions you can use NOW to safeguard yourself:

1. Get rid of your phone:  You could just go Enemy of the State and get rid of the thing. But who are we kidding You’re not going to do that and I’m not doing that either. (I’m actually cracking up while writing this.) But the truth is, you won’t have to worry about security with that strategy.

2. Set a passcode:  Set a password on your mobile device so that if it is lost or stolen, your data is more difficult to access. One of the the biggest security risks is old fashioned carelessness. Data is most often taken from mobile phones when they’re lost or stolen and aren’t protected by a password. It’s an open invitation for thieves to go rummaging around.

3. Check your phone bill: Be on the lookout for unusual behaviors on your phone, which could be a sign that it is infected. These behaviors may include unusual text messages, suspicious charges to the phone bill, or suddenly decreased battery life.

4. Download from trusted sources:  Before downloading an app, conduct research to make sure the app is legit. This includes checking reviews, confirming the legitimacy of the app store and comparing the app sponsor’s official website with the app store link to confirm consistency. Many apps from untrusted sources contain malware that once installed - can steal information, install viruses, and cause harm to your phone’s contents.

5. Backup and secure your data: You should backup all of the data stored on your phone such as your contacts, documents and photos. These files can be stored on your computer, on a removal storage card, or in the Cloud. This allows you to restore the information to your phone should it be lost, stolen or otherwise erased.

6. Understand app permissions before accepting them: You should be cautious about granting applications access to personal information on your phone or otherwise letting the application have access to perform functions on your phone. Make sure to also check the privacy settings for each app before installing.

7. Wipe data on your old phone before you donate, resell or recycle it:  To protect your privacy, completely erase data off of your phone and reset the phone to its initial factory settings.

8. Make sure you have a security app: Download a mobile security app that scans every app you download for malware and spyware and can help you locate a lost or stolen device. Also, make sure the security app protects from unsafe websites.

9. Report stolen phones: If your phone is stolen, you should report the theft to your local law enforcement authorities and then register the stolen phone with your wireless provider. This provides notice to all the major wireless service providers that the phone has been stolen and will allow for remote “bricking” of the phone so that it cannot be activated on any wireless network without your permission.

10. Read the FCC’s Smart Phone Security Checker: The Commission released an online tool called the “Smartphone Security Checker” in December. It outlined a 10 step action plan mobile users can follow to prevent their personal data from being exposed. Experts believes it is one of the most comprehensive set of rules for safeguarding smartphones.

11. Watch out for pirated apps: Be careful of apps that offer a typically paid app for free or an app that claims to install or download other apps for you. Remember: you get what you pay for.

12. Never wire money to someone you don’t know: This goes without saying, doesn’t it

Are there any other ways you can think of to protect your smartphone

Cyber Photo via Shutterstock




Tech Thursday (1/31): News From HP, Groupon, Web.com and Lenovo

Tech Thursday takes a quick look at business and technology news and updates for the small business community.

HP and Walgreens Extend Mobile Print Options for Customers

HP Adds More Than 8,000 Walgreens Locations to its Worldwide Public Print Locations Network

HP today announced that customers can now print directly from their smartphone or tablet to more than 8,000 U.S.
Walgreens stores, bringing the HP Public Print Locations (PPL) network to 30,000 sites worldwide.

By downloading the free HP ePrint Service iPhone app, users can order prints of their photos, which can be picked up from a local Walgreens in as little as an hour.

You can view more about this story here, or check out more on mobile printing from Smallbiztechnology.com here.

Groupon Payments Come To Android

Groupon Releases Updated Groupon Merchants App for Android, v2.2, with Groupon Payments

Groupon (NASDAQ: GRPN) announced the release of the newest version of the Groupon Merchants app for Android (v2.2), which incorporates Groupon Payments into the platform, offering merchants a better way to accept credit cards at the guaranteed lowest overall rates. Groupon merchants with Android devices who sign up for Groupon Payments will enjoy a fast, intuitive experience capable of fulfilling their everyday credit card processing needs.

Groupon merchants with Android devices may now enjoy the following benefits:

  • Hassle-Free Enrollment â€" Activate the service within minutes
  • Comprehensive Features â€" Use the Groupon Merchants app to enter bill totals, add tips, apply taxes, process refunds and email customer receipts
  • Dependable Service â€" Backed 7-days-a-week by a dedicated Groupon Payments support team reachable by phone and email
  • Security â€" Encrypted credit card information keeps customer data safe
  • Analytics â€" Payments information is seamlessly available through the online Payments Center where merchants can view live transaction history, check daily sales reports, track deposits to their bank account and analyze revenue trends
  • ROI Tracking â€" Groupon Merchants can scan and redeem customer Groupons and monitor tips and additional spending to track the success of their deal

 For more on this story, click here.

Web.com Partners with SCORE on 25 Small Business Forums in 2013 

Web.com Group, Inc., a leading provider of internet services and online marketing solutions, has announced that local help is on the way for small businesses eager to create or improve their internet presence.

Web.com plans to present more than two dozen Small Business Forums across the United States in 2013 in conjunction with its umbrella sponsorship of the Web.com Tour, the pathway to the PGA TOUR.  These forums will focus on the specific challenges and opportunities that small businesses face when moving from more traditional media to having an online presence.

The forums, which are free of charge, will give small businesses the benefit of Web.com’s 15 years of experience in helping small businesses with all the various online opportunities, including websites, online marketing, search engine optimization including local search, eCommerce, and more recently, social media and mobile options.  The first forum will take place in conjunction with the Chitimacha Louisiana Open on March 21st, 2013.

For a list of Web.com Small Business Forum sites and dates, please go to www.businessforum.web.com.

Lenovo Introduces K900 Smartphone & Smartphone Portfolio

Lenovo has announced its latest flagship smartphone, the K900, a premium smartphone with a super-slim profile whose look and feel make it a must-have for those who will see and be seen with their smartphones. A unique blend of design and performance, the K900 sports a 5.5-inch IPS screen, one of the best camera arrays available in class and a super slim 6.9mm profile, all running on an Intel® Atom processor.

Learn more about this new addition to the Lenovo product line here.



Tech Thursday (1/31): News From HP, Groupon, Web.com and Lenovo

Tech Thursday takes a quick look at business and technology news and updates for the small business community.

HP and Walgreens Extend Mobile Print Options for Customers

HP Adds More Than 8,000 Walgreens Locations to its Worldwide Public Print Locations Network

HP today announced that customers can now print directly from their smartphone or tablet to more than 8,000 U.S.
Walgreens stores, bringing the HP Public Print Locations (PPL) network to 30,000 sites worldwide.

By downloading the free HP ePrint Service iPhone app, users can order prints of their photos, which can be picked up from a local Walgreens in as little as an hour.

You can view more about this story here, or check out more on mobile printing from Smallbiztechnology.com here.

Groupon Payments Come To Android

Groupon Releases Updated Groupon Merchants App for Android, v2.2, with Groupon Payments

Groupon (NASDAQ: GRPN) announced the release of the newest version of the Groupon Merchants app for Android (v2.2), which incorporates Groupon Payments into the platform, offering merchants a better way to accept credit cards at the guaranteed lowest overall rates. Groupon merchants with Android devices who sign up for Groupon Payments will enjoy a fast, intuitive experience capable of fulfilling their everyday credit card processing needs.

Groupon merchants with Android devices may now enjoy the following benefits:

  • Hassle-Free Enrollment â€" Activate the service within minutes
  • Comprehensive Features â€" Use the Groupon Merchants app to enter bill totals, add tips, apply taxes, process refunds and email customer receipts
  • Dependable Service â€" Backed 7-days-a-week by a dedicated Groupon Payments support team reachable by phone and email
  • Security â€" Encrypted credit card information keeps customer data safe
  • Analytics â€" Payments information is seamlessly available through the online Payments Center where merchants can view live transaction history, check daily sales reports, track deposits to their bank account and analyze revenue trends
  • ROI Tracking â€" Groupon Merchants can scan and redeem customer Groupons and monitor tips and additional spending to track the success of their deal

 For more on this story, click here.

Web.com Partners with SCORE on 25 Small Business Forums in 2013 

Web.com Group, Inc., a leading provider of internet services and online marketing solutions, has announced that local help is on the way for small businesses eager to create or improve their internet presence.

Web.com plans to present more than two dozen Small Business Forums across the United States in 2013 in conjunction with its umbrella sponsorship of the Web.com Tour, the pathway to the PGA TOUR.  These forums will focus on the specific challenges and opportunities that small businesses face when moving from more traditional media to having an online presence.

The forums, which are free of charge, will give small businesses the benefit of Web.com’s 15 years of experience in helping small businesses with all the various online opportunities, including websites, online marketing, search engine optimization including local search, eCommerce, and more recently, social media and mobile options.  The first forum will take place in conjunction with the Chitimacha Louisiana Open on March 21st, 2013.

For a list of Web.com Small Business Forum sites and dates, please go to www.businessforum.web.com.

Lenovo Introduces K900 Smartphone & Smartphone Portfolio

Lenovo has announced its latest flagship smartphone, the K900, a premium smartphone with a super-slim profile whose look and feel make it a must-have for those who will see and be seen with their smartphones. A unique blend of design and performance, the K900 sports a 5.5-inch IPS screen, one of the best camera arrays available in class and a super slim 6.9mm profile, all running on an Intel® Atom processor.

Learn more about this new addition to the Lenovo product line here.



10 Myths Small Business Owners Believe About Their Insurance

small business insuranceSmall business owners have a lot on their plates. In addition to being CEOs, they’re often CFOs, CTOs, CMOs, and just about everything else. On top of that, their personal finances are usually mixed with the business finances, making each dollar they spend or save that much more important.

This means that small business owners are often skeptical of new products and services (decidedly a good thing). But it also means small business owners have a heightened need to mitigate the many risks they juggle. The right business insurance can provide excellent protection, but small business owners should understand the truth behind these insurance myths before deciding on their coverage.

1. You Don’t Need Errors & Omissions Insurance if You Only Provide Advice

As a subject matter expert, you can be held liable for any negative impact that your advice causes a business. In fact, even if your work simply fails to live up to the expectations you set, a client could bring a lawsuit against you.

E&O policies provide funding for the legal services required to defend yourself against claims of negligence, even if those claims are frivolous. This is essential, since the legal defense costs (including lawyer’s fees) are often the most expensive part of an E&O lawsuit - they can easily range into tens of thousands of dollars.

For example, consider a marketing consultant who tells a client he can help them increase marketing ROI in a six week time frame. Even if the consultant does everything right, the client could be engaging in practices that decrease ROI, and by the end of the contract, could have a lower ROI than they did prior to hiring the consultant. Without a carefully worded contract and proper Errors and Omissions Insurance, the consultant could be at risk of a lawsuit for failure to perform his services.

2. You Don’t Need Workers’ Compensation Insurance if You Are the Only Employee of Your Company

Some states (New York, Nevada, and Utah) require all businesses to carry workers’ compensation insurance. Translation: even if you’re a sole proprietor, you could still be required to carry workers’ comp, depending on where you live.

In other parts of the country, your coverage needs will depend on how many employees you have, how those employees are classified, and what kind of work you do. For example, some states do not require business owners to carry workers’ comp insurance for contract (1099) workers, but do require coverage for full and part time employees (W2). An insurance agent can clarify the laws for your industry where you live.

3. You Don’t Need Business Coverage Because You Work at Home

Actually, most homeowner’s insurance policies don’t cover business-related damages that occur in a home office. Too many home based small business owners find this out only after they go to file a claim.

Even if your homeowner’s insurance protects some of your business property, chances are good that that coverage won’t be in effect when you are traveling for work, whether that means running to a client lunch or flying across the country for a conference.

A simple general liability insurance policy or business owner’s policy can offer home based business owners the protection they need for both basic business property (such as laptops) and certain types of injuries clients can suffer (such as slander), whether the incidents occur at home or on the road.

4. You Don’t Need Business Auto Insurance Because You Drive Your Personal Car

Many personal auto insurance policies exclude coverage for commercial (a.k.a. business) use. That means if you get into an accident while running to Staples or the airport for your business, you might run into difficulties with your insurance provider.

The insurance needs for your car will depend on how it is primarily used. In other words, if you use it most often for business purposes (but sometimes for personal uses), it will likely require commercial coverage. If you use it most often for personal purposes (with the occasional business errand thrown in), it will likely require only personal coverage.

An insurance agent can explain this to you in more detail.

5. You Don’t Need Property Insurance Because You Work at Your Client’s Location and Use Your Client’s Equipment

Your property insurance needs will depend on the terms and conditions outlined in your client contracts. Some clients provide coverage for physical damages for work done at their locations, and some do not.

For example, imagine a contractor who repairs a client’s dishwasher but leaves the hose loose after finishing. Say the hose causes a flood at the client’s house; even if the client has flood insurance, the contractor’s insurance would most likely be responsible for covering the damages.

This is because insurance companies provide coverage based on who is responsible for a device or piece of equipment: if you are in charge or in control of the equipment, your insurance is likely responsible for covering any related damages.

6. Your Personal “Umbrella” Policy Will Cover Everything

Personal umbrella insurance will not cover everything. In fact, umbrella policies come with explicit limitations and exclusions. Read over your contract to determine what is and is not covered.

7. You Need Insurance for Each Client Contract

In many cases, your business insurance will be sufficient for multiple client contracts. There are some exceptions, though. fidelity bonds, for example, may need to be renewed for each new client, and contracts that involve high or complex risks may require supplemental insurance.

While it’s a good idea to verify that your insurance policies cover you for each new contract you secure, there’s a good chance you won’t need a new policy for every new client. Most policies define the services covered very broadly.

More likely, your insurance needs will change when you add new services, move the business’ location, or change the number of employees who work for you.

8. You Don’t Need Insurance Because You No Longer Have the Client You Purchased it For

Insurance protects you as a business owner. While not every client you work with will demand that you have coverage, carrying insurance regardless of your client’s demands puts you in a better risk-management position.

More important, though, canceling and restarting coverage as you need it may trigger red flags at insurance companies and can make it difficult for you to get coverage in the future when you need it.

9. If You Get Sued, You Can Simply Shut Down the Business

Closing your business will not necessarily protect you from a lawsuit. Courts tend not to care whether or not a business is currently operational. In a worst-case scenario, you could be required to cover settlements or judgments from your personal assets.

10. You Don’t Need Business Insurance Because Your Contract Protects You

Contracts are put in place to outline the specific terms of a project and delineate whether or not lawsuits are available. In the event that you breach your contract somehow (for example, by missing a deadline or failing to perform on a key deliverable), the terms of the contract could be voided, opening you up to a lawsuit.

As a small business owner, the health and future of the business is among your primary concerns. While insurance protects against an uncertain future, it gives you the peace of mind you need to plan and manage your business.

Insurance Myth Photo via Shutterstock




NYC Events: Upcoming NYC Business and Technology Events (2/1 - 2/7)

#gsc-i-id1{ background: none repeat scroll 0 0 transparent; !important } .gsc-search-button.gsc-search-button-v2 { margin-top: -1px !important; } .wp-polls .pollbar { margin: 1px; font-size: 6px; line-height: 8px; height: 8px; background-image: url('http://www.smallbiztechnology.com/wp-content/plugins/wp-polls/images/default/pollbg.gif'); border: 1px solid #c8c8c8; } ul.dropdown { white-space: nowrap; } /** Show submenus */ ul.dropdown li:hover > ul, ul.dropdown li.hover ul{ display: block; } /** Show current submenu */ ul.dropdown li.hover ul, ul.dropdown ul li.hover ul, ul.dropdown ul ul li.hover ul, ul.dropdown ul ul ul li.hover ul, ul.dropdown ul ul ul ul li.hover ul , ul.dropdown li:hover ul, ul.dropdown ul li:hover ul, ul.dropdown ul ul li:hover ul, ul.dropdown ul ul ul li:hover ul, ul.dropdown ul ul ul ul li:hover ul { display: block; } ul.dropdown li.parent>a{ padding-right:25px; } ul.dropdown li.parent>a:after{ content:""; position:absolute; top: 45%; right:6px;width:0;height:0; border-top:4px solid rgba(0,0,0,0.5);border-right:4px solid transparent;border-left:4px solid transparent } ul.dropdown li.parent:hover>a:after{ content:"";position:absolute; top: 45%; right:6px; width:0; height:0; border-top:4px solid rgba(0,0,0,0.5);border-right:4px solid transparent;border-left:4px solid transparent } ul.dropdown li li.parent>a:after{ content:"";position:absolute;top: 40%; right:5px;width:0;height:0; border-left:4px solid rgba(0,0,0,0.5);border-top:4px solid transparent;border-bottom:4px solid transparent } ul.dropdown li li.parent:hover>a:after{ content:"";position:absolute;top: 40%; right:5px;width:0;height:0; border-left:4px solid rgba(0,0,0,0.5);border-top:4px solid transparent;border-bottom:4px solid transparent } .fancybox-custom .fancybox-skin { box-shadow: 0 0 50px #222; } #gsc-i-id1{ background: none repeat scroll 0 0 transparent; !important } .gsc-search-button.gsc-search-button-v2 { margin-top: -1px !important; }

Avast launches bug bounty reward program

Anti-virus vendor Avast has announced the launch of a bug bounty program.

With base payments of $200 (£126) per bug, though these could be higher depending on the criticality, Avast said that remote code execution bugs will pay at least $3,000 - $5,000 (£1,899 - £3,166) or more. It also said that it is only interested in remote code execution bugs, which it deems to be the most critical, as well as local privilege escalation, denial-of-service, sandbox bugs, scanner bypasses and other bugs with serious security implications that will be considered on a case by case basis.

According to the company, the bounty program is designed for security-related bugs only and for those within the product, and not within the Avast website and services. It is also currently limited to consumer Windows versions of Avast.

It said: “As a security company, we very much realise that security bugs in software are reality. But we also realise that companies that are able to use their user communities to find and fix bugs are generally more successful that those that don't.

“Therefore, we have decided to reward individuals who help us find and fix security-related bugs in our own software. This makes us probably the first security vendor with a reward program like this: I think it's mainly because the other companies generally take the position that ‘Hey, we're a security company. So we know security and it can't happen to us.' But in reality, that's not what's happening. Just look at bugtraq or the CVE databases and you will find that security software is no more immune to these issues than any other programs. A bit of irony, given that people generally install security software to fight security issues in the first place, isn't it”

To be eligible for the bounty, the bug must be original and previously unreported and researchers are asked not to publicly disclose the bug until after an updated version of Avast that fixes the bug is released. “A good bug report needs to contain sufficient information to reliably reproduce the bug on our side. Please include all information that may be relevant - your exact environment, detailed bug description, sample code (if applicable) etc. It also needs to contain a decent analysis - this is a program designed for security researchers and software developers and we expect certain quality level,” it said.

Barracuda Networks launched a bug bounty program in 2010, while websites such as PayPal, Google and Facebook also offer financial rewards for bug research and disclosure.



NYC Events: Upcoming NYC Business and Technology Events (2/1 - 2/7)

Here is a listing of NYC Business and Technology Events for the upcoming week (2/1 - 2/7) that we thought would be beneficial to our small business community in the Greater NYC area.

Have a business and/or technology event coming up in the New York City area that you’d like us to add to our weekly post  If so, email us at eve...@smallbiztechnology.com.

 

 

Alley Weekly: Arie Abescassis of AppStori

February 1st, 12 pm - 1 pm: Alley NYC, 500 7th Ave, New York, NY  10018

AlleyNYC is proud to bring you Alley Weekly … an unfettered discussion amongst the NYC tech community, Alley natives and the of course inquiring minds.   Topic: Startup Funding   Bio: Arie is co-founder of AppStori and a Venture Partner at DreamIt Ventures, one of the top accelerators in the world. He’s been actively involved in the New York tech community as an investor and entrepreneur.

Women’s Mastermind Brunch and Mentoring Session

February 2nd, 11 am - 2 pm: 8th Ave, New York, NY

Time to build on your business strategy in the New Year! Are you feeling a bit stuck in your business Can’t afford to hire someone to help with certain aspects of your business Are you looking for someone to mentor you through the process of taking your business to the next level Then join us for this women’s only mastermind brunch! During this brunch you will meet dynamic women who are ready to mentor you through whatever challenges you may be facing.

Goldman Sachs, 10,000 Small Businesses Workshop / Breakfast

February 4th, 8:30 am - 10:15 am: 20 W. 44th Street, 6th floor, New York, NY

Develop Your Business Growth Roadmap at the Goldman Sachs 10,000 Small Businesses Workshop/Breakfast.  Learn impactful strategies to develop the mindset, tools and resources to accelerate growth within your business. This exciting program is designed to give local small business owners across the NY metropolitan area resources to grow.

MCC Quarterly Tech and Social Media Networking Event

February 5th, 8:30 am - 10 am: Withum Smith+Brown, 1411 Broadway, 9th Floor,New York, NY 10018

Join the MCC Technology & Innovation Committee for a morning of networking and short presentations by MCC members working in the technology sector who will be bringing you up to speed on their businesses, the hottest technology trends and important innovations. 

Speakers during this event are: Robert Patterson, Progressive Computing, Erik Grimmelmann, New York Technology Council, Andre Archimbaud, ReachLocal, Ramon Ray, Infusionsoft, Jon Gilbert, EnovativeTV

Affordable Health Care Breakfast

February 5th, 8:30 am - 10 am: 20 W. 44th Street, New York, NY 10036

A special seminar on The Affordable Care Act designed to help educate small business owners about the new health reform law. We will also address your current insurance coverage needs and help inform you how to receive small business tax credits now!

Master Your Use of GMail, Google Drive and Other Google Products

February 5th, 12 pm - 1:30 pm: GA New York City (East), 902 Broadway, 4th Floor, New York , NY 10010

Nearly everyone has made the move to Gmail for personal use and more than 5 million businesses are now using Google Apps. You probably spend hours inside Gmail, Google Drive, and other Google products. But you could still be missing out on new features, helpful hacks and cool tricks that can add efficiency to your work and personal life.

Spend 90 minutes learning new shortcuts and useful tips that in turn will save you 30-60 minutes every day in Google Apps and Gmail. Plus, you’ll become a trusted Google Apps and Gmail expert for your company, friends and family.

Data Proactiveness: How To Weather Future Storms in the Cloud

February 6th, 8:30 am - 10 am: 1290 Ave of Americas, New York, NY

If you were one of the many affected by hurricane Sandy, so know someone who was, data reovery can be critical. It’s important to take proactive steps in ensuring your business can whether the storm. Microsoft offers options to help, and you’ll see how to keep your business maintained during the harshest weather.

Sales Horror, Success and Tactics from the Queen of Sales

February 7th, 8 am - 10:30 am: Alley NYC, 500 7th Ave, 17th Fl, New York, NY 10018

Join Ramon Ray, Infusionsoft’s sales & marketing evangelist and Adrian Miller of Adrian Sales Training and Adrian’s Network as they share with you their years of practical insight in how to increase your sales. Ramon has sold hundreds of thousands of dollars worth of products in a few short years, Adrian has taught thousands of business professionals how to SELL and in this presentation they’ll share their insights with you!

 



NYC Events: Upcoming NYC Business and Technology Events (2/1 - 2/7)

Here is a listing of NYC Business and Technology Events for the upcoming week (2/1 - 2/7) that we thought would be beneficial to our small business community in the Greater NYC area.

Have a business and/or technology event coming up in the New York City area that you’d like us to add to our weekly post  If so, email us at eve...@smallbiztechnology.com.

 

 

Alley Weekly: Arie Abescassis of AppStori

February 1st, 12 pm - 1 pm: Alley NYC, 500 7th Ave, New York, NY  10018

AlleyNYC is proud to bring you Alley Weekly … an unfettered discussion amongst the NYC tech community, Alley natives and the of course inquiring minds.   Topic: Startup Funding   Bio: Arie is co-founder of AppStori and a Venture Partner at DreamIt Ventures, one of the top accelerators in the world. He’s been actively involved in the New York tech community as an investor and entrepreneur.

Women’s Mastermind Brunch and Mentoring Session

February 2nd, 11 am - 2 pm: 8th Ave, New York, NY

Time to build on your business strategy in the New Year! Are you feeling a bit stuck in your business Can’t afford to hire someone to help with certain aspects of your business Are you looking for someone to mentor you through the process of taking your business to the next level Then join us for this women’s only mastermind brunch! During this brunch you will meet dynamic women who are ready to mentor you through whatever challenges you may be facing.

Goldman Sachs, 10,000 Small Businesses Workshop / Breakfast

February 4th, 8:30 am - 10:15 am: 20 W. 44th Street, 6th floor, New York, NY

Develop Your Business Growth Roadmap at the Goldman Sachs 10,000 Small Businesses Workshop/Breakfast.  Learn impactful strategies to develop the mindset, tools and resources to accelerate growth within your business. This exciting program is designed to give local small business owners across the NY metropolitan area resources to grow.

MCC Quarterly Tech and Social Media Networking Event

February 5th, 8:30 am - 10 am: Withum Smith+Brown, 1411 Broadway, 9th Floor,New York, NY 10018

Join the MCC Technology & Innovation Committee for a morning of networking and short presentations by MCC members working in the technology sector who will be bringing you up to speed on their businesses, the hottest technology trends and important innovations. 

Speakers during this event are: Robert Patterson, Progressive Computing, Erik Grimmelmann, New York Technology Council, Andre Archimbaud, ReachLocal, Ramon Ray, Infusionsoft, Jon Gilbert, EnovativeTV

Affordable Health Care Breakfast

February 5th, 8:30 am - 10 am: 20 W. 44th Street, New York, NY 10036

A special seminar on The Affordable Care Act designed to help educate small business owners about the new health reform law. We will also address your current insurance coverage needs and help inform you how to receive small business tax credits now!

Master Your Use of GMail, Google Drive and Other Google Products

February 5th, 12 pm - 1:30 pm: GA New York City (East), 902 Broadway, 4th Floor, New York , NY 10010

Nearly everyone has made the move to Gmail for personal use and more than 5 million businesses are now using Google Apps. You probably spend hours inside Gmail, Google Drive, and other Google products. But you could still be missing out on new features, helpful hacks and cool tricks that can add efficiency to your work and personal life.

Spend 90 minutes learning new shortcuts and useful tips that in turn will save you 30-60 minutes every day in Google Apps and Gmail. Plus, you’ll become a trusted Google Apps and Gmail expert for your company, friends and family.

Data Proactiveness: How To Weather Future Storms in the Cloud

February 6th, 8:30 am - 10 am: 1290 Ave of Americas, New York, NY

If you were one of the many affected by hurricane Sandy, so know someone who was, data reovery can be critical. It’s important to take proactive steps in ensuring your business can whether the storm. Microsoft offers options to help, and you’ll see how to keep your business maintained during the harshest weather.

Sales Horror, Success and Tactics from the Queen of Sales

February 7th, 8 am - 10:30 am: Alley NYC, 500 7th Ave, 17th Fl, New York, NY 10018

Join Ramon Ray, Infusionsoft’s sales & marketing evangelist and Adrian Miller of Adrian Sales Training and Adrian’s Network as they share with you their years of practical insight in how to increase your sales. Ramon has sold hundreds of thousands of dollars worth of products in a few short years, Adrian has taught thousands of business professionals how to SELL and in this presentation they’ll share their insights with you!

 



Twitter’s Vine Video App Presents New Opportunities for Businesses

Vine, Twitter’s new video app, was recently released to the public, giving users the ability to create short, looping videos and distribute them to their social networks.

The looping videos, which act a little more like GIFs, can only be up to six seconds long, so it may not be enough time for some brands to share any meaningful messages to consumers. However, years ago it might not have seemed possible that brands could get through to consumers with a series of 140-character blurbs, but now using Twitter seems almost essential for businesses.

Vine could present just another opportunity for brands to connect with consumers on social media and possibly make a quick impression or give a teaser for a new product. The app could also simply be used to give previews of full-length videos that can actually present more of a complete message to consumers about a brand or product.

vine video app

For the long term, Vine could also mean new advertising opportunities for brands on Twitter. Twitter hasn’t announced any official plans for a Promoted Tweets type of offer for Vine media, but such an offering could have some benefits for certain brands, as well as giving Twitter more revenue streams.

Videos from Vine’s Make-a-Scene app appear in expanded tweets, as shown in the photo above, and play automatically. Within the Vine app, videos include sound. When the videos are embedded in tweets, the sound is automatically muted but users can press a button to un-mute them.

Vine videos can also include different clips stitched together into one video, rather than just allowing one continuous shot. This sets it apart from some of the other mobile video apps that have launched recently, all looking to grab the title of “Instagram for video.”

Vine was originally a three-person startup that Twitter acquired in October 2012. The service never launched publicly until Twitter took over and unveiled the app this week.

Currently, Vine’s Make-a-Scene app is just available for free on iOS devices, but Twitter says that it is working on bringing the app to more devices in the future.




Website backdoor protection service launched by Incapsula

Incapsula has released a tool that aims to detect and disable backdoor attacks.

Named Backdoor Protect, the company said that it detects and disables malicious backdoors for remediation of compromised websites and provides on-going protection from backdoor threats. According to Incapsula, it is a non-intrusive service that can detect and disable backdoors that are already installed on a website, this is done by profiling the website's traffic and comparing it against an extensive database of backdoors, enabling the detection to overcome file obfuscation and signature mutation.

The tool is also now a part of Incapsula's cloud-based web application firewall (WAF) that is activated through a simple DNS change and does not require installation of hardware, software or making any changes to the website, it claimed.

Marc Gaffan, co-founder and vice president of marketing and business development at Incapsula, said: “Searching for a website backdoor is like looking for a needle in a haystack. Backdoors can be installed anywhere on the server under any name or alias and are therefore undetectable by external scanners.

“Searching every directory in an effort to find a file that should not be there is virtually impossible, but Incapsula can now neutralise the impact of a compromise.”



9 Things that Will Drive Your Web Designer Nuts

web designWebsite development is not easy for the web designer or for the client, but there are things you can do to make things easier for your designer. There are also things that you can do that will make them very agitated and angry.

Because the web development process can be difficult and tedious I am going to tell you about some things to avoid doing so your working relationship with your developer will be better. (Side note: I am fully aware that there are web design companies that drop the ball; perhaps we will touch on that in a different article.)

1) Expecting A Designer to Be at Your Beck and Call

Anyone in the web design or developing business has to have a good number of clients at one time to make a living. Just think about this - you pay half up front and you don’t pay the other half until the site is completed (which could be 3-6 months depending on how long the process takes). The deposit you put down is not going to pay the bills for a web designer for months; they need other clients to pay the bills.

You are not the only client. Because of that, the designer and their team cannot be available every single time you want something. Please understand that they have responsibilities and obligations to many people, not just you. If it takes 24 hours to get a call or email back, that is a respectable time. In the mean time, take notes on all the issues you want to discuss so you can get everything out in one conversation.

Another important note: web designers may work all hours of the day, but that doesn’t mean they are available to talk after working hours or on the weekends just because that is when you are free. They deserve family time like everyone else.

2) Failing to Gather Materials Which Results in Slower Progress

As I mentioned earlier, web designers get a certain amount of money in the beginning. They need to make that money last for a period of time and also finish a website in a certain period of time to receive their final payment or they start to lose money.

Businesses, sometimes, are not in a big rush to finish a website and they are fine with it taking 6-12 months. This is not fair to a designer because they have to keep the job on the books and pay attention to it even if you are not. They are losing money and time and also paying for your site to be on development server. Plus, they deal with your emails consistently which takes a lot of time. The designer is losing time and money. You can’t expect them to be happy about a project if they are losing money.

It is really important to remember that designers have families and bills to pay. They need jobs to get done in a reasonable amount of time. Help them do that by sending them the requested documents, content and images they need so they can effectively develop your website. The website getting finished in a timely manner is good for you and the developer.

3) You Disappear for Three Months & Suddenly It Is Urgent That the Site Gets Finished

A web designer is depending on finishing a website to get the money that they need to make a living. Say a business owner disappears and does not respond to emails or phone calls. The web designer then must take on another job to offset the money they will possibly not be receiving. (How do they know if you are coming back) Other clients are anxious to get the work done and are helping the designer consistently to finish the project(s), so the business owner that disappeared gets put on the back burner. This is logical.

However, the absent business owner suddenly realizes that they need their site, comes to the designer and complains that the site isn’t finished and demands it be finished quickly. Anyone that does this should know that they have essentially killed a good working relationship with the designer. The designer may be polite, but they were screwed financially by the disappearing act and on top of it they are now receiving demands. I highly recommend businesses avoid this.

If you have to disappear tell the designer why. Offer to pay a holding fee monthly to keep the project going or apologize for the disappearing act and ask them what you can do to get the project running again.

4) Giving Content on Paper and Expecting a Designer to Re-Type All Your Content

A developer or designer works very hard on coding and design. Trust me when I say that the coding and design take a lot of hours and require tedious work. When they add content to your website, they also have to format that content so it looks nice and this is also very time consuming work.

Typically copying and pasting content saves some time. When you expect a web designer to re-type your content, it is just rude. They are not being paid to type out content, but to make you something wonderful. Typically with a web design, a business pays for a certain number of hours of work and usually they want to stick to that number and not pay more. If someone insists on a designer re-typing, I can assure you that the designer will deduct some time from other work they needed to do to offset the cost.

Please send them documents where designers can copy and paste. Ask them how they would like the content sent so time and money is saved on both sides.

5) Sending Lots of Images with No Organization

Images are a ton of work. Every image that goes on a site is resized, named and uploaded. An image-intense website can double the cost of a website because the images alone are so much work.

When businesses send a disk or flash drive of images with no organization or names and they expect the web designer to figure out which images go where, they are adding a ton of time to the designer’s already long list of tasks. This drives designers insane. If you have images you want on a certain pages you could organize them into folders that name the page so they designer knows where they go.

You can also label images if you are emailing. No matter how you get images to your designer, I highly recommend you find a way to organize the images so things are easier for the designer. It will save you a ton of time answering questions and it will also save the designer a lot of time. Ask your designer how they would like to receive images from you.

6) Asking 19 Questions in 14 Emails

I already established that web designers have more than one client. So if every client emails many times (and they do), the designer has to spend a lot of time sifting through emails. They often have to go back to each one to make sure each question is addressed and readdressed.

It is wiser to sit and create a list of questions and send them all in one email so the designer only has to look at one email. Often designers have to go back to the email conversation when working because requests are in there. It is a lot easier to look at one email of conversations verses 14 emails with conversations.

Always keep in mind how much time an email or emails take. Do you want your designer spending hours answering emails or do you want those hours spent on your website

7) Not Trusting the Web Designer

The thing that used to eat me alive the most was the fact that my partner and I would make recommendations based on usability principles, design, SEO and over-all knowledge based on experience and clients would not listen or trust the advice. We had absolutely no reason to offer advice that had no merit, but businesses wanted to ignore the advice and believed their way was better.

If you are given a recommendation don’t dismiss it outright. Ask why the recommendation is being made and really listen to the thoughts you are given. It is perfectly alright to disagree, but at least give the designer and their team the respect to listen to their thoughts.

8) Having a Bad Day and Taking it Out on the Designer by Sending Nasty Emails

We all have bad days and sometimes we take it out on others, but when you have someone killing themselves coding and constantly thinking about what is best for you and your business you want to avoid hurting feelings.

Often the nasty emails that come in are because someone is having a bad day. They are irritated already and they look at something about the website, write a crappy email and somehow forget that the person that receives that email is a human with feelings.

Please try to avoid this in all business dealings. Web designers sit all day and work on code and design. I can’t really explain in words how much that exhausts the brain, but it does. Nasty emails just don’t come across well to people that are mentally exhausted because they are creating something wonderful for you. Also keep in mind that emails don’t show the emotion on your face so the reader can’t tell if you are joking or attacking at times. Be careful how you word things.

9) Allowing Anyone in Your Business to Be Adversarial to the Web Design Team

Sometimes there is one person that just has to say negative things all the time or attack ideas. Some people have an ego problem and sometimes they even do things to slow down the project. This one person can destroy a good working relationship. This one person can make the designers life very un-enjoyable.

If you notice that one person is always being negative about the project or the designer you need to put a stop to it. Pull the negative person off the project or ask them what they problem is. The bottom line is: you need to finish the project and you need the designer to be on your side. There are always things that need to be addressed after a website launches, so you don’t want the designer to launch your website and walk away.

You will need a good working relationship with your designer in the future. Make sure respect is given on both sides.

Conclusion

As someone that has worked with many web design clients, I highly recommend you share this with anyone that is in the process of creating a new website. These 9 issues I have listed are so common, but they also cause a lot of problems for designers and working relationships.

The most important suggestion I have is to make sure everyone’s time and effort is respected. When there are issues, let go of anger and just ask what is going on. Most issues can be resolved if respect is there.

What issues have you seen with either web design clients or web designers

Web Designer Photo via Shutterstock




9 Things that Will Drive Your Web Designer Nuts

web designWebsite development is not easy for the web designer or for the client, but there are things you can do to make things easier for your designer. There are also things that you can do that will make them very agitated and angry.

Because the web development process can be difficult and tedious I am going to tell you about some things to avoid doing so your working relationship with your developer will be better. (Side note: I am fully aware that there are web design companies that drop the ball; perhaps we will touch on that in a different article.)

1) Expecting A Designer to Be at Your Beck and Call

Anyone in the web design or developing business has to have a good number of clients at one time to make a living. Just think about this - you pay half up front and you don’t pay the other half until the site is completed (which could be 3-6 months depending on how long the process takes). The deposit you put down is not going to pay the bills for a web designer for months; they need other clients to pay the bills.

You are not the only client. Because of that, the designer and their team cannot be available every single time you want something. Please understand that they have responsibilities and obligations to many people, not just you. If it takes 24 hours to get a call or email back, that is a respectable time. In the mean time, take notes on all the issues you want to discuss so you can get everything out in one conversation.

Another important note: web designers may work all hours of the day, but that doesn’t mean they are available to talk after working hours or on the weekends just because that is when you are free. They deserve family time like everyone else.

2) Failing to Gather Materials Which Results in Slower Progress

As I mentioned earlier, web designers get a certain amount of money in the beginning. They need to make that money last for a period of time and also finish a website in a certain period of time to receive their final payment or they start to lose money.

Businesses, sometimes, are not in a big rush to finish a website and they are fine with it taking 6-12 months. This is not fair to a designer because they have to keep the job on the books and pay attention to it even if you are not. They are losing money and time and also paying for your site to be on development server. Plus, they deal with your emails consistently which takes a lot of time. The designer is losing time and money. You can’t expect them to be happy about a project if they are losing money.

It is really important to remember that designers have families and bills to pay. They need jobs to get done in a reasonable amount of time. Help them do that by sending them the requested documents, content and images they need so they can effectively develop your website. The website getting finished in a timely manner is good for you and the developer.

3) You Disappear for Three Months & Suddenly It Is Urgent That the Site Gets Finished

A web designer is depending on finishing a website to get the money that they need to make a living. Say a business owner disappears and does not respond to emails or phone calls. The web designer then must take on another job to offset the money they will possibly not be receiving. (How do they know if you are coming back) Other clients are anxious to get the work done and are helping the designer consistently to finish the project(s), so the business owner that disappeared gets put on the back burner. This is logical.

However, the absent business owner suddenly realizes that they need their site, comes to the designer and complains that the site isn’t finished and demands it be finished quickly. Anyone that does this should know that they have essentially killed a good working relationship with the designer. The designer may be polite, but they were screwed financially by the disappearing act and on top of it they are now receiving demands. I highly recommend businesses avoid this.

If you have to disappear tell the designer why. Offer to pay a holding fee monthly to keep the project going or apologize for the disappearing act and ask them what you can do to get the project running again.

4) Giving Content on Paper and Expecting a Designer to Re-Type All Your Content

A developer or designer works very hard on coding and design. Trust me when I say that the coding and design take a lot of hours and require tedious work. When they add content to your website, they also have to format that content so it looks nice and this is also very time consuming work.

Typically copying and pasting content saves some time. When you expect a web designer to re-type your content, it is just rude. They are not being paid to type out content, but to make you something wonderful. Typically with a web design, a business pays for a certain number of hours of work and usually they want to stick to that number and not pay more. If someone insists on a designer re-typing, I can assure you that the designer will deduct some time from other work they needed to do to offset the cost.

Please send them documents where designers can copy and paste. Ask them how they would like the content sent so time and money is saved on both sides.

5) Sending Lots of Images with No Organization

Images are a ton of work. Every image that goes on a site is resized, named and uploaded. An image-intense website can double the cost of a website because the images alone are so much work.

When businesses send a disk or flash drive of images with no organization or names and they expect the web designer to figure out which images go where, they are adding a ton of time to the designer’s already long list of tasks. This drives designers insane. If you have images you want on a certain pages you could organize them into folders that name the page so they designer knows where they go.

You can also label images if you are emailing. No matter how you get images to your designer, I highly recommend you find a way to organize the images so things are easier for the designer. It will save you a ton of time answering questions and it will also save the designer a lot of time. Ask your designer how they would like to receive images from you.

6) Asking 19 Questions in 14 Emails

I already established that web designers have more than one client. So if every client emails many times (and they do), the designer has to spend a lot of time sifting through emails. They often have to go back to each one to make sure each question is addressed and readdressed.

It is wiser to sit and create a list of questions and send them all in one email so the designer only has to look at one email. Often designers have to go back to the email conversation when working because requests are in there. It is a lot easier to look at one email of conversations verses 14 emails with conversations.

Always keep in mind how much time an email or emails take. Do you want your designer spending hours answering emails or do you want those hours spent on your website

7) Not Trusting the Web Designer

The thing that used to eat me alive the most was the fact that my partner and I would make recommendations based on usability principles, design, SEO and over-all knowledge based on experience and clients would not listen or trust the advice. We had absolutely no reason to offer advice that had no merit, but businesses wanted to ignore the advice and believed their way was better.

If you are given a recommendation don’t dismiss it outright. Ask why the recommendation is being made and really listen to the thoughts you are given. It is perfectly alright to disagree, but at least give the designer and their team the respect to listen to their thoughts.

8) Having a Bad Day and Taking it Out on the Designer by Sending Nasty Emails

We all have bad days and sometimes we take it out on others, but when you have someone killing themselves coding and constantly thinking about what is best for you and your business you want to avoid hurting feelings.

Often the nasty emails that come in are because someone is having a bad day. They are irritated already and they look at something about the website, write a crappy email and somehow forget that the person that receives that email is a human with feelings.

Please try to avoid this in all business dealings. Web designers sit all day and work on code and design. I can’t really explain in words how much that exhausts the brain, but it does. Nasty emails just don’t come across well to people that are mentally exhausted because they are creating something wonderful for you. Also keep in mind that emails don’t show the emotion on your face so the reader can’t tell if you are joking or attacking at times. Be careful how you word things.

9) Allowing Anyone in Your Business to Be Adversarial to the Web Design Team

Sometimes there is one person that just has to say negative things all the time or attack ideas. Some people have an ego problem and sometimes they even do things to slow down the project. This one person can destroy a good working relationship. This one person can make the designers life very un-enjoyable.

If you notice that one person is always being negative about the project or the designer you need to put a stop to it. Pull the negative person off the project or ask them what they problem is. The bottom line is: you need to finish the project and you need the designer to be on your side. There are always things that need to be addressed after a website launches, so you don’t want the designer to launch your website and walk away.

You will need a good working relationship with your designer in the future. Make sure respect is given on both sides.

Conclusion

As someone that has worked with many web design clients, I highly recommend you share this with anyone that is in the process of creating a new website. These 9 issues I have listed are so common, but they also cause a lot of problems for designers and working relationships.

The most important suggestion I have is to make sure everyone’s time and effort is respected. When there are issues, let go of anger and just ask what is going on. Most issues can be resolved if respect is there.

What issues have you seen with either web design clients or web designers

Web Designer Photo via Shutterstock




Looking for a Google AdSense Alternative Do Not Look to AdBrite

AdBrite is ceasing operations effective February 1, 2013, reports AllThingsD.

AdBrite, an advertising network started in 2004, has long been used by online publishers as an alternative for monetizing a website, in place of Google AdSense.  Millions of small and large publishers (including this website) appreciate Google AdSense as a source of advertising revenue.  However, some publishers have been frustrated by having their accounts shut down without warning. Google last month vowed to provide publishers with a more transparent Read More

The post Looking for a Google AdSense Alternative Do Not Look to AdBrite appeared first on Small Business Trends.